Stayed here last weekend on a weekend break using a groupon deal for night with 3 spa treatments. We parked the car next to a disused, decaying fish tank someone had dumped in a corner of the car park! We upgraded our room due to lack of availability to a spa room. This was very pokey, the bathroom cramped, there was a ring of dirt round the bath, the tv was on a stand at the same level as the bed so it wasn't actually possible to watch it in bed & the bed was awful, springs had gone, squeaky & very uncomfortable. The room was shabby, cramped & the wardrobe doors didn't shut properly. We did ask if they had any other spa rooms & they said no, thankfully we only stayed 1 night & we kept out of the depressing room as much as possible.
The spa treatments were good but the staff were quite inefficient getting the session underway, the spa was ok tho I'm glad I had flip flops on all the tinme as it wasn't that clean & never seemed to be anyone looking after it. The bar was undermanned, the barman was covering the restaurant & the bar & god knows what else. we had meal included so we had dinner in the restaurant, it was disappointing & possibly one of the most disappointing meals I have had in a long time, I had mackerel as a starter what I got was about a quarter of a mackerel fillet... Mussels in creme fraiche as main course was tasteless & could be coincidence but i had an unsettled stomach the next day. The breakfast was ok but felt a bit mean, 1 sausage, rasher of bacon, 3 mushrooms, some beans, 1 egg, 1 tomato & 1 hash brown.
Agree with other reviews, hotel is dated, seems to be the case of lot of hotels on isle of wight though. Spa treatments good & spa itself is ok. Wouldn't recommend staying at this hotel though, it was a rather uncomfortable stay, inefficient staff, room was horrible & food was disappointing. Don't think it was worth the money even on a discounted break. Definately cannot recommend.
- Official Description (provided by the hotel):
- Deserve some pampering? the friendly Melville Hall Hotel & Utopia Spa is the number one choice for a relaxing holiday with lovely bedroom suites, free breakfast, excellent restaurant, indoor and outdoor swimming pools, free Wi-Fi, free car park, and all just a few minutes walk from Sandown beach and High Street. ... more less
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- Also Known As:
- Melville Hall Sandown
- Hotel Melville Hall
- Melville Hall Hotel Sandown, Isle Of Wight