This hotel is not what I would call 4 star really. The decor and the quality of service was more like 3 star. The food wasn't to my taste and we had to wait some time for breakfast each morning but I could forgive that. The thing that made our stay poor was the way the booking was organised.
I was told the deposit was taken out of my account some time prior to the holiday and then on the last day (on checking out) was told the deposit had not been taken after all and in fact only 77p had been taken! This meant on leaving the hotel I was £77 down on where I thought I'd be. The management didn't see fit to tell me that my deposit had not been taken when I was told it had. No apology, in fact, a junior member of staff was sent to tell me the bad news.
I would not stay here again.
- Official Description (provided by the hotel):
- Expect to “relax and unwind” at The Lawns.Built in 1865 as a gentleman’s residenceThe Lawns is situated in a pleasant areaof Sandown within a short walk of all local amenities. With a personalised welcome for all guests The Lawns features 13 bright en-suite rooms, comfortably furnished with the modern traveller in mind. ... more less
- Also Known As:
- Lawns Hotel Sandown
- The Lawns Sandown, Isle Of Wight