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“After the fiasco of ordering a round of drinks, didn't bother to order food”
Review of Merrie Garden

Merrie Garden
Ranked #21 of 54 Restaurants in Sandown
Cuisines: Bar, British, Pub
More restaurant details
Restaurant details
Good for: Groups, Kids, Child-friendly
Dining options: Dinner, After-hours, Brunch, Lunch, Free Wifi, Full Bar, Highchairs Available, Outdoor Seating, Parking Available, Reservations, Seating, Serves Alcohol, Waitstaff, Wheelchair Accessible
Surrey, United Kingdom
Level Contributor
6 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“After the fiasco of ordering a round of drinks, didn't bother to order food”
Reviewed 27 August 2014

What a fiasco! Came in around 2pm just for drinks. It's table service so we ordered our drinks, one tea, one Gordons and tonic and one tap water for my son. We asked for the Gordon's to be a double and it comes, as advertised on their drinks menu, with ice and lime. The tap water we asked for ice and no lemon. 15 minutes later the drinks arrived. The Gordon's was only a single and no ice and lime, the tap water had lemon in and there wasn't enough sugar with the tea. We explained again what we wanted and the waitress took the 2 cold drinks back and I asked for more sugar. Eventually she came back with the cold drinks but still no lime in the Gordon's, but by this time we had given up the will to live to ask her to rectify it, but no sugar and before I had a chance to ask she had was walked off. Had to find another waitress to ask for the sugar. Didn't help that the tea wasn't very nice despite it being loose tea leaves which are my favourite. With all this going on we were asked 3 times for our food order despite us saying we only came in for a drink. We may have ordered food if all this hadn't happened. We drank and left. This is not a pub, there seems to be no bar area, and you are expected to eat.

  • Visited August 2014
    • Service
Helpful?
Thank lyppy2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MerrieGardenIOW, Manager at Merrie Garden, responded to this review, 12 November 2014
Hello,

We are sorry that you have had an unpleasant experience with us.
Please feel free to call us to discuss the issues and we can hopefully reach a resolution.

We look forward to hearing from you,

Kind regards
The Management Team

01983 405997
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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652 reviews from our community

Visitor rating
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    106
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Italian first
  • Any
English first
Ventnor, United Kingdom
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
“Awful! Avoid!”
Reviewed 25 August 2014

Thought we would give the pub a ago after hearing the bad reviews I wish we had stayed away! Firstly drinks took forever to arrive. Problems with ordering food as there tablets where down. What's wrong with a bit of paper?

We where then waiting at least 40minutes for food which turned out to be disgusting! £2.10 for 3 tiny bits of cheese garlic bread, which where undercooked and burnt at the same time! Something that you could of bought at a supermarket for a £1. My chips where soggy and seemed like they had gone cold and had been put in a microwave to be warmed up. My partner bit in to his burger to have grease pour all over the rest of his meal!

Staff where overheard at the bar bragging that the price of lemonade is only 3p a glass, much to our frustration when we where charged £2.10 for too small glasses!

When we asked to pay we where told that she would get the card machine, which then took another 10minutes as we saw her come in and out of the kitchen twice with other peoples food, even though our baby was crying they where too busy to finish with us first.

All in all it was a horrible experience from start to finish. I will never ever be returning and be making sure anyone who even brings up the name know what an awful place it is. Wish I had listened to people beforehand.

  • Visited August 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank HFuller2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MerrieGardenIOW, Manager at Merrie Garden, responded to this review, 12 November 2014
Hello,

We are sorry that you have had an unpleasant experience with us.
Please feel free to call us to discuss the issues and we can hopefully reach a resolution.

We look forward to hearing from you,

Kind regards
The Management Team

01983 405997
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
41 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
“food worth waiting for”
Reviewed 24 August 2014

past this pub many times but finally managed to call in for a meal, there was 4 of us and we had booked a table, we were welcomed as soon as we entered and shown to our table, it took a little while for our order to be taken, however our drinks arrived promptly, food, was a different matter, we were told there was a wait of around 30 minutes for food and yes our starters did take 30 minutes to arrive, our main meals took much longer we had to ask the waiter to chase them up for us, the restaurant was busy but not full, I was pleasantly surprised when the food did finally arrive, presentation was excellent and the quality was very good. I would recommend the Merrie Garden for a meal bit not if you are in a hurry

  • Visited August 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Lynn-mp428
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Staffordshire, United Kingdom
Level Contributor
120 reviews
65 restaurant reviews
common_n_restaurant_reviews_1bd8 47 helpful votes
“Not bad”
Reviewed 23 August 2014

This is a relatively new restaurant and is standard chain pub fare. That said the service was good and the food reasonable (1 course for £6, 2 for £8, 3 for £10) and kids eat free between 3-7pm. If you are staying locally its worth a visit.

Visited August 2014
Helpful?
Thank Andree C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MerrieGardenIOW, Manager at Merrie Garden, responded to this review, 12 November 2014
Hello,

We are sorry that you have had an unpleasant experience with us.
Please feel free to call us to discuss the issues and we can hopefully reach a resolution.

We look forward to hearing from you,

Kind regards
The Management Team

01983 405997
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wolverhampton
Level Contributor
8 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Average meal but poor service.”
Reviewed 14 August 2014

Very busy pub, although we did book a table. Seated at the back of pub near the kids play area. Very noisy, waited for both drinks and food over 15 mins each then seemed to have been forgotten about. Food ok but in no hurry to revisit.

  • Visited August 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank SOzzie5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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