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“Outdated and in need of a overhaul”
Review of Sandringham Hotel

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Sandringham Hotel
Ranked #10 of 29 Hotels in Sandown
Reviewed 8 September 2013

4 day break at the beginning of this month for me, my husband and our 15 month old. Issues to start with r.e. not receiving booking and ferry info and having to chase the hotel for details the day before we left. On arriving at the hotel there was some confusion on parking, when asked for a reserved space in their car park I was directed to the area to the front of the hotel and informed it would be £3 per night, only on leaving did the cleaner tell us we had been in the free car park all week and the chargable one was up the road. The car park is a really bad idea and the fact you have to track down the guests who are blocking you in yourself (knocking their rooms, interrupting their dinner) is really thoughtless for guests trying to enjoy their break. Reception gets really busy but only had 1 member of staff on at all times even though others were seen in the back room reading newspapers. Most staff were lovely and went out of their way to assist us but on checking out I had a run-in with a really rude receptionist. The hotel is really big and the swimming area very nice with a small jacuzzi but needs a good clean as the floor of the pool is very grimy and bits of tiles have cracked and become loose, lots of space for more activities to be put in, I assume cost is the issue holding them back. The room was big enough but the bathroom really outdated with carpets and no shower. Damp on the walls and no air con - the room was so stuffy at night but too noisy outside to open the windows.
The lift nearly closed on an elderly lady as the 'open doors' button didn't work (reported to hotel) and sounded like it could break at any point - take the stairs! Location is the best thing this hotel has to offer, just a few steps across to the beach, although if you walk further down to the left for about 5 mins the beach is much cleaner and quieter.
This hotel would suit people who literally only need a bed to crash at night, too noisy if you have kids that go to bed a bit earlier and too many stairs to get to the ground floor - and your room- for people who struggle with mobility.
Local attractions I would recommend the I.O.W. zoo and a drive along the coast, stopping off at the view points.

  • Stayed: September 2013, travelled with family
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2  Thank cookiecat777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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255 - 261 of 454 reviews

Reviewed 5 September 2013

Arrived here on a 4 day break with my sister, sept 2013. Limited parking space and sometimes you get blocked in by fellow guests but you get given a pass with your room number displayed so reception can call if you need to move. Greeted by reception that explained where to go to get to our room, we were offered assistance with bags but declined. To get to the lift you have to get up a flight of stairs, quite tricky with luggage, pushchairs or if you have mobility problems so be aware! We used the lift to get to our 2nd floor room (11). We paid extra for a balcony room and was not disappointed with the views!! Outstanding!!
The rooms are clean but basic, 2 single beds, tv, wardrobe, tea and coffee facilities ,chairs and table. The decor is very dated but to be honest I'm not there to spend time in my room! We slept well in comfortable beds, although rooms were very stuffy, and the room was kept clean by our maid. The only things that I would say would benefit the room would be a fridge, over head shower/ ( and curtain) and phone in room as sometimes signal on mobile is a bit hit and miss!!
The meals we had were lovely, the service is very prompt and the staff very friendly and helpful, taking time out to chat about the island.
We used the on site swimming pool and spa which was lovely. The only thing you needed was changing rooms which was back out through a carpeted lounge.
Overall I would recommend this hotel for a lovely break but not if you suffer from mobility problems. I have read a lot of negative reviews on this hotel and I think these people go away with negative thoughts!!!! Enjoy!!

Room Tip: Pay extra for balcony, although some are shared! Wonderful beach views.
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  • Stayed: September 2013, travelled with friends
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2  Thank staceadams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 September 2013

would go again, parking a problem had to pay extra to park in the boat yard car park 5 min walk away, food was good and service was excellent, found going to southhampton with red funnel was poor and took to long getting to hotel , best is via portsmouth to fishbourne very quick service

Room Tip: sea view good good value
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  • Stayed: August 2013, travelled as a couple
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2  Thank crm69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 September 2013

Arrived here Saturday – 2 adults and 3 kids – two of the children are toddlers. Cost a small fortune for all five of us to be packed into a small room which apparently was a ‘Superior Room’. I hate to think what the standard rooms were like.

As we walked in with our bags, another inmate (ooops resident) said that ‘oh you haven’t seen your room yet; don’t expect too much’. Not a great start.

One small wardrobe for all five of us, minimal drawer space and the balcony not separated from the other balconies so you can’t even let the children out there because they can run down the whole length of the third floor. This also meant that despite the room being very stuffy, you couldn’t even leave the balcony door open during the night as any other resident along the same floor as you could just walk into your room. There were also a couple of filthy stained chairs in the room.

I have never seen a bathroom so tiny; furnished probably in the 1960s/70s with a sort of greeny/brown bathroom suite, tiny bath and CARPET on the floor. No shower screen or shower hook. Water so scalding that even if you have the cold water full on, there isn’t enough cold water pressure to cool down the hot water, so impossible for a shower anyway unless you want to spend the rest of your holiday in a Burns Unit.

The only tiny shelf in this disgusting unhygienic bathroom was above the toilet, so with five people in one room we had one tiny glass shelf to put our toothbrushes, deodorants etc, and anything that fell off the shelf fell straight into the toilet. Yeah, really good planning that! Not only that; the hotel doesn’t even put the normal shower gels or shampoo in the bathroom. It is only the cheapest B & Bs that don’t supply these items. All they supplied were the tiny bars of soaps.

When I complained to the reception staff about the lack space in the bedroom and that we had to leave most of our clothes on a small table in the room as there was nowhere to store them, the dire bathroom, the scalding hot water, and happened to mention the cost, the rude, sarcastic, grey haired female receptionist, who was actually serving someone else at the time, shouted across to me ‘that includes the ferry crossing’ without even checking if I had booked the ferry crossing through the hotel.

The other receptionist said that they could move us or the children into a room at the back of the hotel, saying that they would refund the difference for the ‘upgrade’ as we had already paid extra for a beach facing room, but then took great delight in saying that if we moved to the back of the hotel then we would have to pay FULL price though for the children. Apparently £1730, plus parking is the reduced cost!!!

I said ‘well, at least the weather is good’ and the blonde haired receptionist who seemed to think they were doing me a favour by letting me stay in their grotty hotel, said to me ‘well you are not supposed to be in the rooms anyway, you are on holiday and should be out all day’

If you want an ‘upgrade’ to a bathroom that has had the carpet removed and a more modern bathroom put in, i.e. tiled floor – then it is an extra £10 per night per person.

Fawlty Towers are just beginners compared to this lot or has Basil Fawlty moved to the Isle of Wight and taken up residence in the Sandringham Hotel.

There is no lift until after you have walked up two long flights of stairs to the first floor, which for some reason the hotel calls the ground floor, but there are stairs on all floors along the corridors anyway, so NOT suitable at all if you have young children, buggies or mobility issues or just don’t fancy lugging your suitcases up two flights of stairs.

There are also steps into the main entrance as well, plus steps into the restaurant – again no disabled access and difficult to use with young children and buggies. But strangely they had a couple of ramps on the first floor, but you had to walk up two flights of stairs to get there and would still have to go up and down stairs to be able to use the restaurant.

Virtually no parking at the hotel; staff tell you to double park; but I don’t like to block other cars in as I wouldn’t like it done to me.

The hotel has another car park a short walk away, but charge you extra to use it - £3 a night, not extortionate but a cheek when we have already paid over £1730 for one weeks stay.

The only saving graces are that the food and service from the restaurant staff are fine, didn’t have to wait long to be served etc. We asked if we could sit near the window, but apparently they didn’t have any available for us even though there were tables not being used during the entire time we were staying at this hotel.

The only other good point is the fact that the hotel is right in the centre of town and on the seafront, but if you take your own beach chairs and other beach paraphernalia then you would have to walk from wherever you have managed to park your car, or of course you could lug it all the way up those flights of stairs to the rickety lift.

There is also the issue of the man sitting on the beach exposing himself to everyone and the drunks sitting along the seafront at night asking you for fags are another story. The drunks I ignored, the man exposing himself, however, quickly covered up after I had a few sharp words with him.

  • Stayed: August 2013, travelled with family
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13  Thank Saffron321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 August 2013

we had a 4 night break half board. we paid extra for a 'superior room' and consider this a rip off.
the paint was peeling off the wall in places, the bathroom had no shower, the suite was mismatched and the bath panel was patched with gaffer tape and worst of all the whole bath and toilet area was carpeted. We consider this to be most unhygienic. No phones in the room, so no contact with reception in case of emergency. The whole hotel is in dire need of updating. The menu is very limited, as was the bar, although the food was reasonable. The customer facing staff were very good. I would not stay in this hotel again.

Room Tip: I did not see any good rooms
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  • Stayed: August 2013, travelled as a couple
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1  Thank chris P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 August 2013

Came for a three day break with my sister and nephew
Had a fab time as usual
very family orientated hotel, lovely hearing the sea while you are going to sleep!!
Much nicer than aeroplane noise back home near Heathrow!!!
The credit yet again has to go the your waiting staff who are fantastic especially Adrian what a find he is for you, he recognised us from last time and made a special effort to make us feel very welcome!!
Whatever you do look after that one
xxx

  • Stayed: August 2013, travelled with family
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Thank Gail S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2013

I recently stayed at the Sandringham for three days with breakfast and dinner included. I found the staff very friendly and helpful. The meals were were fine with a reasonable choice. The rooms are old and in need of some upgrading but overall for the price it was good.. Great location . I requested a room on the sea side which was quiet at night.
The pool looked okay but not warm enough for me but the jacuzzi was great

Room Tip: Choose one on the sea side of the hotel
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  • Stayed: August 2013, travelled solo
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1  Thank Mariebkarl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sandringham Hotel

Address: Esplanade, Sandown PO36 8AH, England
Region: United Kingdom > England > Isle of Wight > Sandown
Amenities:
Bar / Lounge Beach Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style:
#1 Best Value Hotel in Sandown
#5 On the Beach Hotel in Sandown
Price Range: £26 - £95 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Sandringham Hotel 2*
Number of rooms: 110
Official Description (provided by the hotel):
Sandringham Hotel is located directly on Sandown seafront and is just footsteps away from the hotel's front doors, offering friendly accommodation for any occasion. Guest can enjoy the use of the heated indoor swimming pool, jacuzzi and sauna. The high street is located to the rear of the hotel with a variety of shops. The large lounge and bar areas are perfect to relax in after a long day exploring the Island, with a variety of hot, cold and alcoholic beverages available to purchase. Free Wi-Fi is provided in our non-budget rooms as well as the lounge. Meals plans are available and can be booked at discounted rates for hotel residents. ... more   less 
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Also Known As:
Sandringham Hotel Sandown, Isle Of Wight

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