Just back from a week long stay here. First time on the Isle of Wight and although not expecting great things due to the previously posted reviews and photos of The Sandringham on this site, my stay has confirmed to me that this hotel needs to be modernized and its practices sharpened up. Do not expect telephones in the room, any kind of air conditioning, wi-fi in the rooms, or adequate car parking because the hotel does not offer any of these.
The positive things first. Location is good with easy access to Sandown Bay and the Pier. The Lounge area is large and welcoming with plenty of seating and the staff in the restaurant were all very good. I must give special mention to Szilvia who was very attentive, friendly and helpful.
The beds were comfortable and the breakfasts were good if rather stingy. Evening meals were okay but the choice was poor and most nights, a menu was not posted in the lobby until shortly before the restaurant opened.
Now the bad. Whilst our room was in the main clean, it was very much in need of modernization, as is the entire hotel.
The toilet was old and in need of replacement, the bath sideboard was damaged, the hairdryer in the room stopped working after first use, one of the windows opened to an extent that seemed unsafe - it seems its safety clip was missing. Some electrical equipment in the room, such as the tv seemed to be over-due inspection.
Overall impression was that whilst efforts were made to patch things up in the hotel, no long term fix had been implemented. We had a street facing room and although not the hotels fault, the noise from the busy street below seemed to start at 5am in the morning and not end till 2am the next. Thankfully I had ear-plugs!. It seems a sea facing room would have been quieter.
Finally, I must comment on the practices in the hotel, they are lax, with common sense seemingly missing.
An example includes how one night during our stay the area was hit by a powerful storm. This had been widely forecast on tv and local radio and caused damage across the Isle of WIght including bringing down some trees and damaging local properties. You would think that with this in mind (and as a matter of course in terms of health and safety) the hotel management would have used some foresight and ensured that all loose equipment, such as outside chairs/tables/parasols etc., were bought inside and safely stowed away. This did not happen, resulting in some chairs being blown off the balcony rooms down onto cars parked in the hotel car park causing damage to them including dents and scratches. What would had happened if it had been a child or guest that had been hit rather than a car?.
Overall then, the hotel seems in decline. The staff we came into contact with were polite, helpful and in the main trying their best. However, management is clearly either unable or unwilling to invest in solving the problems in the hotel. Little issues have clearly built up over the years and whilst patching things up works in the short term, in the longer term it is now starting to show.
It is a shame because a really good modernization could set the hotel apart from its similarly dilapidated and shabby looking competitors along the esplanade.
Sandown itself, although clearly suffering like many seaside resorts in the UK, was a good base for a family holiday and I would go back again.
The island has some great tourist attractions, special mention to Seaview Wildlife Encounter which is excellent.
However, I could not recommend The Sandringham hotel to others until management decides to either put some effort in and support its staff in improving the hotel, or completely renovates the place.
- Official Description (provided by the hotel):
- Sandringham Hotel is located directly on Sandown seafront and is just footsteps away from the hotel's front doors, offering friendly accommodation for any occasion. Guest can enjoy the use of the heated indoor swimming pool, jacuzzi and sauna. The high street is located to the rear of the hotel with a variety of shops. The large lounge and bar areas are perfect to relax in after a long day exploring the Island, with a variety of hot, cold and alcoholic beverages available to purchase. Free Wi-Fi is provided in our non-budget rooms as well as the lounge. Meals plans are available and can be booked at discounted rates for hotel residents. ... more less
- Reservation Options:
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- Also Known As:
- Sandringham Hotel Sandown, Isle Of Wight