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All reviews sea view swimming pool isle of wight changing area waiting staff flat roof high street dining room disabled people overlooking the beach three courses snooker table restaurant staff my mum reception desk lovely break sea front
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Reviewed 16 August 2017

This hotel is in an amazing location. It's totally worth paying a bit extra for a sea view, as long as listening to the waves on the sand is soothing. For some it may just keep them awake. But waking up to the sun and sparkling sea was fantastic.

As others have mentioned, the hotel décor probably dates back to the 1970s, however we were impressed with the communal areas and facilities. The pool and snooker tables were in immaculate condition and the swimming pool looked nice, although we never got a chance to swim.

We stayed in a Bay Lodge room, which is another hotel they have bolted onto the main one. The room (and importantly sheets and duvet cover) was clean but the furniture was old. This is pretty much what we expected so no big deal. The mattresses were quite comfortable. We were very lucky to have a large balcony. We stayed in Room 5 on the ground / first floor.

All the staff were very friendly and helpful. We probably annoyed the security guard by showing up at 3am most nights to get in but he was always polite and came very quickly to open the door.

  • Stayed: August 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Roloh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2017

The outside of the hotel doesn't look very impressive so we were hoping we would be impressed with the inside more, unfortunately we were not.
We were greeted by a man in only a towel from behind the reception desk, not the best first impression.
We then read a sign saying swimming pool was out of order and the girl couldn't tell us when it would be up and running. This was the only reason we booked this hotel as our autistic daughter hates leaving home but loves swimming so we promised her she could go swimming straight away. I'm sure anyone who is familiar to autism can imagine the meltdown that followed.
I myself am disabled and walk with a crutch so was not happy that we had two flights of stairs to go up before getting to the lift. We booked through booking.com and this was not mentioned. The boy who was taking us to our room did not help with all the bags we were struggling with.
There was a smell around the hotel that was not pleasant.
The room itself was a good size with 3 single beds and one double. It was basic with kettle facilities and a TV but no phone.
The bathroom was one of the updated ones which looked very nice but the shower was tiny and had a faulty temperature control that went from freezing to boiling with no in between.
Each bed had one pillow and their was four extra pillows in the wardrobe, which was annoying as there was 5 of us.
We found the balcony very dangerous as you could step onto the roof of the hotel, which in fact the young boy in the room next to us did. Their was only a chain separating each balconies.
The free wifi states that it only works in the bar, reception and dining area which my children were very unhappy about.
When we were going out for dinner, we were coming down the stairs to exit the hotel and their was two big Alsatian dogs coming through the entrance into the reception area, which is not good when one of your daughters is terrified of dogs. Surely they should have another entrance to come into rather than the public entrance.
Lastly the walls are ridiculously thin. We were up until 12.30 because of the people next door and woken up at 6am by them screaming. When we informed the receptionist when we checked out she was very apologetic and said they will say something to the family as we are not the first family to complain of them, if only they had said something before we stayed the night.
The good parts of this hotel is the location and the beds and bathroom looked clean.

  • Stayed: August 2017, travelled with family
    • Value
    • Rooms
    • Service
3  Thank Truthteller84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2017

I stayed at the Sandringham for 6 days with my family, 11 of us - ok this is very much a family hotel that you expect to find on the IoW - furnishings from the past and that slightly tired 70s look - what about the good points - and yes there are some.. All the staff are very young - holiday young workers no doubt - but the breakfast waiters are polite and totally brilliant, The breakfasts are OK as well and value for money - I don't agree with the comment about the rooms as we found them to be clean and tidy .. this IS very much a family holiday hotel so if you don't like children running around - well stay away. The Wi-Fi works well .... BUT on the negative side .. why do you permit dogs ? and whilst I was there a Staffs bull terrier - that really should not be permitted in this day and age - the biggest issue is the scruffy sometimes intransigent reception team .. Sandringham management - perhaps you don't care because people book with you , but I would estimate that many do not return because the first impression on arriving is pretty grim - "sorry the pool is closed - someone was sick in it " ... The lift is broken - and in six days was not properly repaired .. car parking outside is a joke f and could be organised so much better .. but this IS an average Hotel and that obviously suits the management - but with little thought you really could be so much better ,,

Room Tip: look out at the sea but there's only a chain on the veranda between rooms = another Average mark .
  • Stayed: August 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
5  Thank charlesparry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2017 via mobile

While we were not expecting luxury at this three star beach hotel, we were expecting some service. Check-in went pretty smoothly, apart from being surprised at having to order and pay for dinner and breakfast before each meal, and not leaving your car keys at the front desk. You're expected to stay in the hotel if you are parked in the doubled-up parking spaces if you're car is blocking another car. The hotel don't have insurance to move your vehicle, so you can't leave the keys to go out!!
The restaurant service was slow with lots of very young, inexperienced waiters, and we were asked for payment of our wine during dinner. Don't expect too much, it was pretty average food - a set three course menu, but dessert was good.
Towels will only be changed if you ask, the pool was out of order for two of the three days we were there, the lift was out of order for two days, and the electric went off one evening. Lights eventually came back on before midnight, but no lamps, or sockets were working.
That said, the hotel is in a good location for young families - right on the beach with fabulous views of the sunset, and everyone was very pleasant. I think, though, that we would try staying elsewhere if we return to the island.

Stayed: August 2017, travelled with family
5  Thank Mary W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2017

A nicely presented hotel but did not come up to expectations. There are many stairs before you get to the lift and whilst we were there the lift was out of action. 3rd floor is a nightmare and getting a wheelchair up all those steep stairs is virtually impossible. I even heard a complaint from someone with 3 children on 3rd floor who found it back breaking taking the pushchairs up as the stairs are very steep.

The pool has no proper changing room having to use the toilet with a bench but no storage for clothing then you have to walk through the games room to get to the pool. The water was very murky and sand from the filters spilling out all the time on the floor of the pool. Someone had vomited in the pool just before we used it and we had to get out whilst they cleaned the pool so out of action for a day. When going back next day when exiting pool we noticed poo floating by the steps. There is no supervision in the pool, children diving in regardless of the signs and seemed no parental control.

Dinner was cheap £12 per head and nice but limited in choice and price reflects quantity. Breakfast however at £10 per head was a nightmare and do not cater for celiacs and no gluten free. We double checked the beans provided and found after much questioning that there wasn't despite specifically asking them when ordering. We provided our own gluten free bread and crumpets which they toasted for us so £10 for an egg and 1 slice of bacon half a tomato and a tea was ridiculous. We were sat over 30 minutes until I managed to call a waiter over and eventually got served after 1 hour and past the deadline for ordering food but they did serve us. Mushrooms are not standard unless having vegetarian option and choice only of tea, coffee OR orange juice which was in a very small glass. Portions were small, sausage and fried bread needed magnifying, 1 slice of bacon and a greasy egg. You could have scrambled egg on toast or boiled eggs as an option. Other juices had to be ordered from the bar and everything had to be paid in cash, you could not book anything to the room, not even your wine for dinner. The local cafe offered a similar breakfast for £2.99 across the road and £1.40 for coffee or juice. The Ocean bar next door offered great meals for just £13.99 for 3 pieces of skate and their crab ramikens at only £8.99 were to die for.

When booking in you have to book in by completing a form and all meals booked another form for each. There is no computer and you have to pay a £10 deposit for the key to the rear entrance from the high street. Handy to get to the lift without going up about a dozen stairs. We had one disabled with your child, one over 70 with hip operation and 2 others over 60 one with bad back. A lot of luggage to be taken up and down stairs with little help. There were no luggage trolleys everything had to be man handled. We paid extra for parking but there was parking outside the hotel and a blue badge gives unlimited parking in the public bays opposite. Hotel parking meant you were blocked in and had to put contact no on car so you can move it at short notice.

They had a problem with the electrics on our second night going to bed in the dark and as we were trying to sleep the maintenance men kept knocking on the door asking to pull the kettle plugs out etc, chatting in the corridors, on mobiles, laughing and giggling outside until I told them to clear off as we were trying to get some sleep. If your room is on the high street side there is intolerable noise until after midnight when traffic dies down but you can hear people until around 3am.

Toilets were clean and recently refurbished and carpet stacked up showing signs they will be replacing them soon. Hotel has potential but lots of problems at present.

Room Tip: Ask for rooms on first floor and away from high street (Limited).
  • Stayed: August 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank PhilipJones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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