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“Uncomfortable and over priced”
Review of The Wight

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The Wight
Ranked #6 of 29 Hotels in Sandown
Bournemouth, United Kingdom
Level Contributor
74 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Uncomfortable and over priced”
Reviewed 16 October 2012

Spotlessly clean but we were very disappointed in our stay here. Went with as group of people for a weekend break. The first room we were given was like a box room and the beds were hard as a board. Small uncomfortable chairs so no-where to relax in private really. The second room was larger but still very uncomfortable. Public areas were quite nice and the breakfast was very good. The 5 course evening meal was good in parts but, clearly packet soup to start with, followed by egg mayonnaise, main pud, cheese and bisc and coffee. It was too much and quite mediocre quality. Some staff were very accomodating and some very outstandingly rude. We made a simple request to the waitress who was very cutting and then banged our food on the table and unresponsive to our thanks.

This hotel really is suitable for coach parties I think, all entertainment was focussed on 50's - 70's, some was good some was awful!! They charge for most of the Leisure facilities, sauna, jacuzzi etc only the pool was included in hotel stay, gave up in the end.

Room Tip: Avoid all of them or take a mattress topper to protect your back!!!
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  • Stayed October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Debby1606
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wightmontrene, Owner at The Wight, responded to this review, 19 October 2012
I refer to Debbie1606. When you have put your heart and soul into your business, plowed every penny back into it year after year in order to carry out improvements, work with an excellent team of staff who strive to give excellent serviced, know that you succeed in pleasing 99% of your customers, even then it is still hard to accept that occasionally you will get a client who seems determined to be di8fferent and be as problematic as possible.

Whilst the hotel does not take coach tours it does have a thriving trade in affinity groups – bowls, whist, ramblers, gardening. geological, archeological clubs and societies etc. and on this past weekend a classic car club who were on their second visit to the hotel. Debbie 1606 and her husband/partner belonged to that club but yet did not seem to be part of the group. Four immediate points:
1. The organizer of the weekend had emailed her members suggesting that it would be nice if they dined as a group and met at 7pm in the bar. We were asked to remind members about this when they checked in on arrival. The response from Debbie 1606 was “She’ll be lucky”.
2. The club sat as a group in the dining room. This couple decided to sit apart from their fellow members.
3. When they were shown to their standard Double room (definitely not a “box” room, pictures and specifications appear on our website) the gentleman said that he suffered from claustrophobia. They were immediately moved to a larger Treble room – no argument, no fuss, no additional charge made. Good manners would call for at least slight gratitude but none was forthcoming Incidentally the “small and uncomfortable” bedroom chairs are standard in all ,of our bedrooms, are shown in website photos and, as this is the first complaint about them in 7 years, I think it could safely be said that they are large enough to suit the average sized client.
4. The firmness/softness of beds is very much a personal choice. Our beds, none more than 3 years old, are midway in that range and, whilst therefore not ideal for every client, have been acceptable to most and have met with but very little criticism.

We pride ourselves on good and abundant food. Our clients, with but few exceptions, seem to think that it is rather better than merely good. But having looked at the restaurants that Debbie 1605 has reviewed we cannot compete when our 5 course Evening Dinner (plus tea/coffee) at £14.00 costs less than those restaurants charge for a main course, possibly even then plus having to pay extra for vegetable and potatoes. Apart from saying that our soups are definitely not “packet” (Debbie 1606 may make her soups from a packet but we do not) there is nothing more to say on the subject but anyone interested can view our menus on the website.

Our staff are noted for their friendly and efficient service but the relationship between staff and client does in part depend on a two-way flow. If a client’s attitude is seen as stand-offish, better than you or downright “you’re the servant, I’m the customer, I’m paying for this so I have a right to be difficult” then the friendly smile on the staff member’s face will tend to first slip, then look a little strained and finally become a grimace. The “simple request” incident has been investigated. To go with one of Saturday night’s “mains” (lamb shank in red wine) were mixed sweetcorn and peas plus broccoli. But Debbie 1606 demanded just peas and when her waitress said that she would check with the chefs the attitude was one of a snapped “of course the kitchen has got frozen peas and they only take 30 seconds in a microwave”. As said, it is all down to attitude and a polite request and a smile usually wins the day, but even with neither Madam did get her peas as soon as they could be properly cooked.

We all complain about TV but, let’s face it, nightly we watch the best of music and entertainment from all over the world and so become very blasé. So how can any seaside hotel match that? We do the best we can with local musicians and, apart from a pianist most nights during Dinner, provide as wide range as possible from a Jazz evening through keyboard/guitar, vocalists etc. etc. And whilst I cannot agree with “50’s to 70’s” the repertoire is indeed from the 60’s to the more tuneful numbers of the present day. There is just one rule – musicians tend to play either what is requested or what gets a reaction from their audience. As quality-wise our musicians are better than average I can only presume that Debbie 1606’s taste must be rather more “cutting edge” than that of her average age group. In respect of other leisure facilities our steam room is free all day, the sauna is free afternoons 4.30 to 6.30pm and most people use the Jacuzzi without the strong massage effects which does indeed need £1.00 in the meter.

One final point. Apart from the hotel being “uncomfortable” Debbie 1606 also states that we give poor value. Being charitable may I suggest that it is probable that she has forgotten that a fifth of what she paid was for the ferry to get to and from the Island! Her last “throw-away” comment is “Gave up in the end”. Whilst I always believe in complete politeness to our clients, on behalf of both myself and my staff I would thank her for that as I take it to mean that she will not be returning.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (139)
Date | Rating
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English first
Brighton, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 October 2012

Easy to find, 5 mins from seafront and town centre. Good Parking, many rooms on ground floor for our older guests. Food was very good, plenty of choice. in fact we ate too much!! A couple of our party have been on coach holiday and said hotel was better than any they had stayed in. Would definately use the hotel again. Only downside is that the showers in the bathrooms are mixer taps rather than electric showers. Pool was good for an early morning swim.

  • Stayed September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lyndsey g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxford, England, United Kingdom
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 30 September 2012

I have just spent a week at the white hotel i must say it is the best hotel i have stayed in cleanliness perfect food great selection and as much as you wanted staff first class beutifull swimming pool indoors heated steam room jacuzie and sauna also in a quite location of the main road but within five minutes walking distance from the sea front reccomended to anyone some bedrooms on the ground floor suitable for handicaped people

  • Stayed September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
1 Thank Alanjohn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bournemouth UK
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 September 2012

Reading other reviews I see that the food is only mentioned for its high quality and generous quantities. I am not going to bore folk with any more details other than this is a very accurate description and you need to experience this for yourselves. The pool, sauna, steam room, solarium, games room, fitness area and separate full size snooker room take care of the vagaries of the English weather so every day plenty to do or just relax and unwind. Rooms are very comfortable and from my last visit there has been extensive high quality renovation works carried out. New carpeting throughout and what I have been told LED lighting to all the ground floor public areas, very effective at night and very green. New entertainment with a Jazz and Blues night and another night a rare Hammond organ (X66) is the focal point for organ aficionados on Mondays where local professionals and guests are invited to play this rather impressive instrument. I am amazed they are still only a 2* hotel, I have stayed in many 3 and 4* offering a lot less and with inferior service to boot.

  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank HaitchJay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bournemouth
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 September 2012

This is my first trip advisor post and generally i am too lazy to post, but i had to give my opinion on this hotel.
Firstly we won a weekend here in a race for life raffle. The owner donated the prize and we were the lucky ones. Thank you.
Really this hotel is wonderful and we loved it. Me, my wife and 2 young children stayed for 2 nights. The hotel is well positioned - 150 yards form the beach - but it was super quiet, easy parking and easy to find.
The room was clean and spacious, the facilities were great, the pool was warm and clean, there was a mini playground for the kids. The food was fantastic, tasty and wholesome, but it was really the team there who made it. Nothing was too much trouble - our one year old made quite a mess, but never a rolled eye or cross word, just absolute patience and kindness. We left cups and bibs to be cleaned after meals and again, no problems at all. The bar staff welcomed us as regulars from the first time we went to the bar.
We will definitely be going back, thanks once again to you all.

Room Tip: There is a family 4 poster room with a separate area room for 2 children
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  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ighand42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surrey
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 September 2012

We travel over every year for a Classic Car show at Newport and Ryde and our group seems to be getting bigger every year, fourteen adults and four dogs this year!!!!
It was lovely to see familiar faces working at the Hotel, a good sign when the staff don't change! and they always make our stay so wonderful. Lovely clean rooms, great food that leaves us all stuffed and service always with a smile. They even catered for my recently diagnosed Coeliac husband (even if he tried to eat food he shouldn't!)
It's beginning to feel like a second home and we look forward to coming back every year, in fact once the dates are confirmed for the shows next year I will be booking my room!
Thank you every one at the Wight for such a superb stay! Sue & Co xxx

  • Stayed September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SueSSurrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 17 September 2012

We recently spent one night at the Wight Montrene Hotel. The staff were very friendly and eager to please and the service was great.

Our room was nice although the bathroom did smell strongly of cigarette smoke. The hotel is strictly non-smoking so I reported it to reception and we were happy to stay in the room as we had our 2 dogs with us. Hopefully this is not an issue for future guests. The walls of the rooms are quite thin so noise does travel.

The location is excellent with a very short walk to the seafront. We also had no issues finding the hotel.

The dinner was great value, I just don't feel like it was presented to it's potential. It's a 5 course meal for cheap-cheap, and was as follows:

Starter: This really let down the meal and we would have been left with a much better impression if it had just been left off the menu.
- Ox-tail soup. My husband said it tasted like tinned soup and he was disappointed.
- Fruit salad type thing. I had this for a starter but had to quickly stop eating when I realised the fruit was tinned as I am allergic to some preservatives (we didn't inform the staff of this as my exact allergy is still unknown, but tinned fruit has triggered an anaphylactic reaction previously)

Entree: Goats cheese type starter. Absolutely delicious!! Serve this as the starter and forget about entrees. Hubby and I both loved it.

Mains: I had a delicious chicken dish with yummy sauce.

Dessert: Once again, very good!

Cheese board: We skipped this as we had had more than enough food.

Breakfast:
Food was disappointing. I did not like the sausages and I had expected the eggs to be cooked to order.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Kim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wightmontrene, Owner at The Wight, responded to this review, 23 September 2012
We are delighted that Kim R enjoyed her single night stay at the Wight Montrene but think it likely that several of her, thankfully minor, criticisms were due to the shortness of her stay.

The hotel is indeed completely non-smoking and we are grateful for her understanding in respect of the smell of smoke in her bathroom. The problem is that we (and probably every other hotel) occasionally accommodates a client who breaks the rule – then vacates in the morning leaving the incoming resident to suffer the vile smell (I speak as an ex heavy smoker who gave up ten years ago and has only since then realised quite how revolting I (let alone my house and it’s furnishings) smelt to non-smokers!) When possible we take the effected room out of use for a few days – but when the hotel is full there is not a lot that can be done.

Kim R was only with us for one night and from the syntax of her report it is probably that she does not realise that the Dinner menu from which she chose changes every night and each nightly menu features completely different dishes. Additionally we cater for a wide range of likes and sizes of appetite – and many clients would not be keen on being robbed of their nightly first course – which each day of the week offers a different soup (and contrary to her husband’s thought the oxtail soup definitely did NOT come out of a tin) a fruit based dish (that night it was Florida Cocktail but other nights feature such items as melon, poached pear with walnuts, watercress and balsamic dressing, etc. or a choice of fruit juices if neither of the other two choices appeal. Our findings are that our soups are very popular – even in hot weather around 40% of diners opt for same (which tends to also vouch for their quality as many repeat their soup order night after night. Indeed one of our soups (Broccoli, Cauliflower and Stilton) was recently given a somewhat surprising accolade my one lady who sent a message out to the kitchen requesting another bowl and saying that it was “positively ORGASMIC”!

What is found both distressing and difficult to understand is however her disappointment with our Breakfast. Our menu, which is displayed on our website and features just about every choice that can be imagined, is of the very finest ingredients and limitless in quantity. Taste is however a personal matter and possibly our award winning and locally made pure meat sausages do not with some clients compare with their favorite supermarket brand. Meanwhile it is stressed that our eggs are ALMOST cooked to order – but when the hotel is busy we avoid clients being kept waiting for service by cooking just ahead of demand – but the time from a fried egg coming out of the pan to arriving at the table is never more than 2 minutes. The only “giveaway” that the waitress did not have to wait for the eggs to be cooked was the speed of service – but I defy anyone, from Gordon Ramsey to Jamie Oliver, to tell the difference whether from temperature, texture, flavour or appearance!.

We greatly hope that Kim R will return to the hotel in the not too distant future – but next time staying long enough to achieve a more balanced view of what we have to offer.
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Additional Information about The Wight

Property: The Wight
Address: Avenue Road, Sandown PO36 8BN, England
Phone Number:
Region: United Kingdom > England > Isle of Wight > Sandown
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#7 Family Hotel in Sandown
#8 Romantic Hotel in Sandown
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Wight 4*
Number of rooms: 41
Official Description (provided by the hotel):
A 2 star RAC & ETC hotel for a holiday out of the ordinary – whatever the weather! Set in its own grounds just 100 yards from the sea. 41 comfortable ensuite bedrooms, all with TV, hospitality tray and hair-dryer. Outstanding food. Large bar, entertainment several nights each week, superb indoor pool with jacuzzi, games room, dedicated snooker room, trimnasium, large car park - the list goes on and on. ... more   less 
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Also Known As:
Wight Montrene Sandown
Hotel Wight Montrene
The Wight Sandown, Isle Of Wight

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