My wife an I spent four nights as part of a coach trip. Both of us having mobility problems we were told everything was on one level with a lift from reception to all floors. No one told us threre were a flight of stairs to climb before getting to reception. Despite advising our tour operator of our wish for a ground floor room and my wifes dietry needs we were allocated a fourth floor room at the end of a corridor in what we can only describe as a box room overlooking the High Street. The room needed a good lick of paint and the carpets were threadbare and torn. On the first night we were refused entrance to the dining room as we were five minutes early, ten minutes later we still couldnt gain access so walked across the road from the hotel to Bellamy's Bistro where we well looked after with an extesnive menu. In fact we ate there every night of our stay. My wifes dietry needs were catered for at breakfast with a box of gluten free cereal and soya milk. Apart from the dining room experience we found the majority of staff friendly and helpful. The hotel would benefit from a makeover and an update.
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- Also Known As:
- Ocean Hotel Sandown
- The Ocean Hotel Sandown, Isle Of Wight