My girlfreind and I booked the star hotel through groupon, it was just a little break away for our anniversary as we planned to keep the celebrations based in edinburgh but we just went for it with the thought of well it cant be bad if groupon have it up, WRONG! we had a 3pm check in so we arrived at 3pm sharp to check in and were giving our room key buy the facebook entertained receptionist who did seem to not even be aware of our existence only what her friends had been doing on her facebook news feed! after been giving our key we heded to our room (17) to find music blaring from inside the room and the duvet and hoover lying outside at the door, turns out it hadnt even been cleaned for us arriving to the dismay of the recptionist, turning another cheekt we headed to explore to give them time to get ready. The room was out dated and had a very lingering smell.
The voucher included 2 steak dinners with a prawn platter starter, so as we sat down and began to order the young waitress had no knowledge of any voucher and had to refer to "managment" to make sure it was all correct (shambles) she then came back with the news of there was NO steaks left, now the hotel was like a ghost town so no way did i belive they had sold all the steaks so this was a case of preeration gone wrong!! as my girlfreind has a wheat intolerance the steak was by far the only thing she could eat of the bread filled bud menu they used in the "restraunt". we asked if a bottle of wine was included in the voucher as we could not remember, again she refered to managment in the kitchen and to our joy we had the oppertunity to hear the very stern comment towards us through the very thin doors, for this so called manager to then approach us and asking for our voucher with a face you could just slap. we agreed to just buy a bottle and get on with our already shabby meal, during service we herd a few saying back and forwards from the young waitress to the chef, nothing but a bit banter until she went into the kitchen and shouted and i quote " whats happening my N***A" we where shocked!! i could nopt belive this young girl would use such racist lanauge in a hotle! i was furious and could not wait to get a gold of the general manager to explain our horror and discust!
we ended up eating out the next night at the big hotel just up from the star and it was beautiful and the service was top notch!
Overall our time up the cairngorms was amazing we had so much to do and was so relaxing the but sadly the best bit was checking out this hell hole of a hotel!
- Reservation Options:
- TripAdvisor is proud to partner with TripOnline SA, Booking.com, Traveltool, S.L.U., Evoline ltd, Odigeo, Agoda, Priceline and Cancelon so you can book your The Star Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Star Hotel Kingussie