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£108
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Margaret Y

Disappointed

2.0 of 5 bubblesReviewed 2 Jan 2024
We were part of a coach party our group of 10. We had been the previous 3 years for New Year. This year was a total disappointment. The room was shabby and needs upgrading. Unfortunately this year standards have dropped dramatically with food being served by staff whereas it was self service breakfast. Often cold. The entertainment new year's eve was horrendous with the atmosphere of being in a morgue . Ballroom so cold people were sitting with coats on. As with many other people who have complained will not return which is a shame as previously we have had fantastic times.
Date of stay: December 2023
Trip type: Travelled with friends
3.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
3.0 of 5 bubblesService
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All reviews cairngorm travel coach trip coach party dining room breakfast was buffet style entertainment every night the hotel manager course meal plenty of choice log fire excellent value for money long journey salmon short break friendly hotel scottish highlands ballroom
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Reviewed 19 December 2023

Just returned from our coach trip had 2 people who did not feel well which could have left us leaving them behind but spoke to the manager and we sorted the problem to our satisfaction and we all agreed to travel home together.
Fantastic trips to see the Red Deers, Glamis Castle and Inverness.

Date of stay: December 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank julia0854
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 December 2023

This was a lovely Hotel. We stayed in Room 1 on ground floor which was very comfortable and clean. . It was lovely and the staff very pleasant and helpful. The food was particularly good. Very enjoyable stay for the Christmas festivities.
Sadly the coach we were on with Cairngorm Travel was broken but our lovely driver Les and his wife arranged for other transport.

Room tip: Room 1 ground floor twin bed. Lovely room and very clean and comfortable. Walk in shower.
Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank calliann
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 October 2023

An older hotel right in Kingussie, with an adequate car park.. Some stairs involved. Rooms varied but mine was a decent size double overlooking the front ( memorial gardens).
Reasonable food ( limited menu), nice bar area. Good Breakfast.

Room tip: Lift does not service all rooms.
Date of stay: September 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank dafona
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 October 2023

A wonderful highland hotel with tartan carpets and welcoming real fires to keep you toasty warm. 4 course evening meal was excellent. Nightly entertainment and a piper piping you in on the last evening. Our whole coach group had a truly wonderful stay and would highly recommend this hotel in the heart of the Cairngorms national park.

Date of stay: September 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank dorothead780
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 September 2023

We stayed at the Duke of Gordon hotel while in transit to a different destination, booking for just one night. The room was on an upper level that required two sets of stairs to access. It had a small window that looked out over the road and distant hills. Our room had two twin beds as well as a desk with chair, and had plenty of space. There was an in-wall cupboard with shelves for items, as well as hanging coats, etc. The room featured a flat screen television, but we never used it.
The shower/bath was a tub that did have a lot of mold in the area near the faucet. An easy fix for housekeeping. I honestly don't know how anyone could have missed it.

Samples of shampoo, conditioner and body wash were plentiful. Adequate towels, but no wash cloths, which I found to be surprising since it is obvious that the hotel is set up for tours. There was a high-end hair dryer in the closet for use.

Upon checking in, we received complimentary bottles of water and a 5 pack of specialty chocolates. This was in addition to the standard hostess tray featuring tea/hot chocoate/coffee and packaged cookies.
In the morning, I was pleasantly surprised to see a lovely breakfast buffet with hot food, yogurt, fruit, cereals and toast.

The hotel did have wi-fi, but it was not consistent in regarding service.

Our room was above the ballroom which had a live guitar/singer performance that began around 8 and lasted for two hours. And, I'll admit...it was loud. But the noise level dropped to nothing after the singing ended. There were only a few rooms in the same hallway, so any noise from people coming and going was limited.
Parking was just outside the building. There was a large car park in the back as well.
At the time, the weather was unseasonably warm, and the window only opened a few inches, so we did have a warm night sleeping. But that is not typical of Scottish weather in this area. There was no fan that I could locate to try to cool the room down. Just mentioning if you tend to be a hot person.
Over all, it was a very nice stay for an overnight.

Room tip: If you tend to go to sleep early, be sure to request a room that is not over the ballroom. as there are evening performances.
Date of stay: September 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank geismom
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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