We arrived at the hotel at 5.50pm to be told dinner was served at 6.30 prompt we were abit surprised but after along day just wanted to go and have a shower and rest before eating. We were also told breakfast was only served until 9am on the Sunday.
Our room was small but reasonably clean looking over the the park and the flat roof of the hotel. Also the TV repception was very poor and the TV was old, there were also no lampshades on the wall lights and only one table at the side of the bed with one lamp and as long as you wedged the shade agaist the wall it was OK
When entering the bathroom the lid of the bin was missing and when I tried to run a bath the water was cold, thinking that this could be because it was peak time we managed a quick wash ansd proceeded down to dinner to be met by a piper who led us into the dining room. As a couple we were seated at a table in the corner and the waiting staff were very sweet.
Our meal however WAS NOT
A dubious fruit salad, and pea soup (well thats what they said it was) and a very hard roll, my husband asked if there was an alternative and was given an even bigger bowl of the fruit salad.
A cold buffett of three meats and fish and a very dubious looking mushroom pasta with salad. and boiled new potatoes (did not eat any the meat was dry and seemed to have been on the tray awhile and was not going to tempt fate with the fish although it looked ok)
A selection of trifle, eves pudding and other cakes (best bit of the meal) oh and this time fresh fruit salad
The evening entertainment was a guy playing and I think they said singing to an organ.
We returned to our room which by this time although we had turned the radiator off was stifling so we tried to open the window to find it was nailed shut, this I feel was a fire hazzard although outside our room was the fire escape I still did not feel safe.
I then tried running a bath to find the water was still cold this we reported to reception who told us to give it another 1/2hr by this time it was already10pm and the room was even more stifling and beginning to make us feel ill so we ended up with the door wedged open. Nobody from reception came to check the water or ask if the problem was sorted, we eventually fell asleep,to be woken by the noisy heating system and still no hot water I had to boil the kettle to wash.We again reported this to reception and a gentleman came to the room not sure what he did but the water was warm when we returned from breakfast although by this time all we wanted to do was get out.
We went down for breakfast and were presented with the smallest glass of juice ever, the breakfast was buffett style and luke warm I asked for a freshly fried egg and was told by the waitress that the ones on the plate were fresh although these were cold and some were still jellified.YUK
I did make my feelings known at reception and was asked to fill out a form asking had I enjoyed my stay ??????????????????
When we went down stairs to return the hairdryer that we had to pay £10.00 deposit for although they were fully aware of our complaints and concerns we were not given any apology just have a nice day.
This hotel is very tired and I have now read the previous reviews and managers comments about the refurbisment none of which were evident. The gardens were also none existant or if they were they were hiding.
Also most of the guest were alot older than ourselves although we are 56 and touching 60.
Would I recommend this hotel NO
- Official Description (provided by the hotel):
- The Duke of Gordon is one of the premier privately owned hotels in the heart of the Scottish Highlands and the Cairngorm National Park,a truly unspoilt and spectacular part of the world. The hotel is one of the few highland hotels that can offer all the home comforts of a modern hotel combined with the traditional charachater and heritage of an old scottish coaching inn. The open log fire welcomes our guests into the warm and friendly environment. All of the hotel electricity, heating and hot water is provided using a Woodchip Biomass System from fully sustainable resources. We are proud to have significantly reduced our carbon footprint and be one of the greenest business's in Scotland. A warm welcome awaits all to this gem that is the Duke of Gordon Hotel. ... more less
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- Also Known As:
- Duke Of Gordon Kingussie