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“Lovely staff let down by dated hotel”

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Ilfracombe Carlton Hotel
Ranked #3 of 20 Hotels in Ilfracombe
Certificate of Excellence
Cambridge, United Kingdom
Level Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Lovely staff let down by dated hotel”
Reviewed 30 May 2014

The staff were very friendly and went out of their way to help. We booked a couple of days diving which required early starts meaning we had to leave before breakfast. The hotel offered to provide a selection of sandwiches, crisps etc as a packed lunch in lieu of breakfast which we felt was very good service. Very impressed by the service.

The hotel, on the other hand, was really very dated. I appreciate that a modern style is unlikely in a quaint seaside town, but some things did need replacing. The duvet cover was faded and the pattern was pretty alarming (see photos from other reviews). Some of the pictures on the walls were terrible (see photo). The dated feel of the hotel was even upheld by a cliff richard tribute artist performing in the bar one evening!

To be fair, I think this hotel would be quite pleasant for people of a certain age, but I personally found it to be dated and tired.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael R, Owner at Ilfracombe Carlton Hotel, responded to this review, 9 August 2015
Thank you for taking time to review the hotel Sian. On behalf of the previous Owners.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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364 reviews from our community

Traveller rating
    186
    126
    29
    18
    5
See reviews for
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22
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • German first
  • Swedish first
  • Any
English first
Brighton, United Kingdom
2 reviews
Reviewed 30 May 2014

Big thanks to Neil, Matthew, Claire and all the staff who helped us and made us feel very welcome - late arrival accommodated and nice breakfasts too

Helpful in finding local places to eat and generally being pleasant and chatty as we popped in and out over seveal days

Stayed May 2014, travelled with family
Helpful?
Thank Steve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael R, Owner at Ilfracombe Carlton Hotel, responded to this review, 9 August 2015
Thank you for the great review Steve. On behalf of the previous Owners.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Plymouth, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 May 2014

A lovely hotel. We spent two nights here, for a wedding at the adjacent Tunnel Beaches. The hotel was clean and comfortable. The breakfast really nice. But the most noticeable thing was that the staff were all really friendly - welcoming us when we returned and helping out with everything we needed, whether it was ketchup at breakfast or directions to the nearest bus stop.

Stayed May 2014, travelled as a couple
Helpful?
Thank Roger_Mutley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael R, Owner at Ilfracombe Carlton Hotel, responded to this review, 9 August 2015
Thank you for your review Roger. On behalf of the previous Owners.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Swindon, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 April 2014

I am not an experienced visitor of Hotels, but I have spent 3 nights in this wonderful friendly hotel. Bedroom very clean (which is a must for me). Staff couldn't do enough to make our stay comfortable, and helped with questions about the local area. Food excellent and plenty of it. Would recommend it definitely, and I hope to return very soon.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank F234CYJane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael R, Owner at Ilfracombe Carlton Hotel, responded to this review, 9 August 2015
Thank you for the great review Jane. on behalf of the previous Owners.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 April 2014

Warm and with friendly staff, this is very much a budget hotel. The people running it work very long hours but get to know you quite well, as they are on reception all day, as well as running the bar at night. The bar stayed open very late which was great for us as we were working during the evening. This is definitely for those on a tight budget. Don't expect luxury, but we had a very warm welcome. Only niggle: they insist on you always leaving the bedroom key behind reception. In theory this is fine, but not if you just want to nip out to a local shop for five minutes, only to come back and find the reception desk un-manned.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Nick G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael R, Owner at Ilfracombe Carlton Hotel, responded to this review, 9 August 2015
Thank you for taking time to review Nick. On behalf of the previous Owners.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canada
Level Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 22 March 2014

We spent one night at the Carlton Hotel in Ilfracombe and wish that we had decided to spend two.

We spent 12 days driving around the South of England and the Carlton was a great find. There was easy free parking. The owner was exceptionally friendly and helpful, the room and ensuite were spotless and large. The rate was very reasonable, the hotel was quiet and breakfast was first rate.

I would recommend this hotel to friends and look forward to being able to stay there again in the future.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 5Seb56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael R, Owner at Ilfracombe Carlton Hotel, responded to this review, 9 August 2015
Thank you for your very kind review. On behalf of the previous Owners.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
1 review
Reviewed 11 March 2014

I organised a weekend for 30 ramblers using the hotel as a base. We were surprised how welcoming and clean the hotel is. Food was excellent. Nothing too much trouble for the staff, including various dietary requirements.

The hotel represents excellent value for money and very friendly service.

Room Tip: We had a mixture of double, twin and singles. Once one member wanted to change to a room that was n...
See more room tips
  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gaza C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael R, Owner at Ilfracombe Carlton Hotel, responded to this review, 9 August 2015
Thank you Gaza C for the 'faultless' review. On behalf of the previous Owners.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ilfracombe Carlton Hotel

Property: Ilfracombe Carlton Hotel
Address: Runnacleave Road, Ilfracombe EX34 8AR, England
Phone Number:
Region: United Kingdom > England > Devon > Ilfracombe
Amenities:
Bar / Lounge Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #3 of 20 Hotels in Ilfracombe
Price Range (Based on Average Rates): ££
Hotel Class:2 star — Ilfracombe Carlton Hotel 2*
Number of rooms: 45
Official Description (provided by the hotel):
Independently owned and operated, conveniently located in the maritime area, close to the seafront, tunnels and harbour. Hotel offers all day dining and is fully licenced. All rooms are en suite, centrally heated and well appointed with flat screen TV, telephone, hair dryer, hospitality tray and WiFi throughout. A friendly team will look after you. ... more   less 
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Also Known As:
Ilfracombe Carlton Hotel Devon

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