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The Osborne Hotel
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Reviews (297)
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All reviewsa family run hotelfantastic weekendturkey and tinselmince piescoach tripbit datedbar managerevening entertainmentcoach partyvaried menunight porterbreakfast was includedowners and staffon arrivalnothing is too much troublecentral heatingweekend break
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Reviewed 20 July 2011

Booked a 2 night stay for the 15th & 16th July 2011 for my 90 year old mother– in–law (this is not a joke, she is very precious to us) to have what will be possibly be her last holiday ever. The hotel was well recommended for comfort and entertainment and would have been perfect as my Mum-in-Law has trouble walking. W would not have had to trudge up and down the hills of Ilfracombe.
We arrived Friday lunch time after 5 hours of travelling including many stops, and were informed that the hotel was closing for the Saturday due to bus party cancellations and that they had texed us to cancel our booking. We received no such text. They were still open for the night but did not even offer us one night’s stay but palmed us off to another hotel which had no entertainment. So we had to trudge the streets. Imagine my Mum-in-Laws surprise and upset on walking past the hotel on the Friday night and seeing it full of old people like herself, all enjoying themselves. This so-called caring family did not even cross the road to our hotel to apologise or even invite us in for an hour or so. I now know what a leper feels like. I really have never come across such ignorance.

  • Stayed: July 2011, travelled with family
    • Service
13  Thank micky93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
osborneIlfracombe, Owner at The Osborne Hotel, responded to this reviewResponded 25 July 2011

After reading your review of your recent experience here at the hotel, as one of its owners I feel it only appropriate to respond.
I should first of all again offer our apologies for the disruption and inconvenience caused to you and your family by the breakdown in communication. Our having to cancel a booking is I assure you a very rare occurence, but as we explained the reason was beyond our control. In the 43 years of the family owning the hotel it is the first time something of this nature has happened, However, we are all in agreement that once is once too often. But I should correct your review as the messages left on your wifes' mobile phone were not as you state text messages but were infact voicemails. We recognise such an action is not seen as appropriate or professional but we were left with no alternative as we had no other means of contacting you i.e. deposit, address or land line telephone number. I realise that it is of no use to you now after the event but we have since implemented new procedures to prevent this happening again.
I feel that once at the hotel, the situation was dealt with professionally. You and your family were offered our apologies and alternative accomodation found for your two night bed & breakfast holiday.Your comments regarding not being invited into the hotel for the entertainment and not receiving a visit from the owners of the hotel begs me to ask the question:- What would your response have been if we had? You left the hotel understandably very angry and upset and by the tone of this review you still are! Wouldn't your suggestions have added more fuel to your fire?
As an ex hotelier yourself, I'm sure you appreciate all the hard work and dedication that goes in to running a successful hotel. We are a family run hotel and as a family we do care about both our guests and the hotel. I'm not sure what else we could have done to appease what was obviously a sensitive and difficult situation.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2011

Travelled with our local Coach Cmpany, On arrival we were offered tea or coffee - we needed that after a long trip!! - a very nice touch - the only time we had that was on our P&O cruises!!
You were handed out a card which shows your room number and table number. Very well organsied, bags were taken to your room within 15/20 mins - depending which floor you are on. There is a lift to the third floor, the fouth floor is by some stairs from the 3rd floor. The food and rooms were very good, food was especially good with many choices, and will cater for dietary needs - no problem. After breakfast the waiter will ask you what you want for your evening meal with many choices - this saves food wastage. All food was cooked to perfection, the Chef is part of the family and knows what he is doing.. could not fault it.
Breakfast is at 08:30 and evening meal is at 6:30pm
Our room was on the 4th floor, had a Sea View over roof tops....!! the Gulls were squawking alot, there was 3 baby gulls on a flat roof by us, when it's parents came to feed them you could hear them... (was better than the TV) as they were ready fly whilst we there (11 - 15th July) so once they have gone it should be quiet again..
Tip... READ the book which is in your room, tells you about the Family history and the about Hotel, there is a "Town Plan" in there aswell and other usefull info.... READ IT
The weather was very good whilst we were there, loads of Sun even at 9pm it was hot...
On departure, they ask you leave your bags outside your room by around 7:30am where they are taken down for the coach driver to load up.

Keep up your good work Nick...... best regards to the rest of the Family.

  • Stayed: July 2011, travelled as a couple
    • Value
    • Sleep Quality
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7  Thank Radioham16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2011

room food entertainment value for money unbelievable with procters coaches.nick and family amazing. best breakfast ever,

  • Stayed: July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
7  Thank lindapalin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
osborneIlfracombe, Owner at The Osborne Hotel, responded to this reviewResponded 10 July 2011

Thank you for your review, it's always nice to get positive feedback. We are glad you had a good time.

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Reviewed 5 July 2011

the cox family run this hotel and provide an excellent service, the food is varied and is both cooked and served very well.The entertainment is second to none and nik plays a big part in this,dont miss karioke night.Bedrooms and bedclothes are clean and fresh and sleep quality is great, all in all had a super time will most certainly come again

Room Tip: all rooms seemed o/k
  • Stayed: June 2011, travelled with friends
    • Value
    • Sleep Quality
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8  Thank tatterjack41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2011

We stopped by chance at this hotel and what a little gem it was. We received a warm welcome which extended all through our stay. Our room, although reminiscent of staying at your nans, was lovely and clean, crisp white sheets and en suite bathroom also very clean. Room was equipped with all that you needed for your stay. The bar was cosy and the entertainment was good fun, involving the audience with a good old sing along. We shall definatley be back!

  • Stayed: June 2011, travelled as a couple
    • Value
    • Sleep Quality
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8  Thank xxxjanexxxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
osborneIlfracombe, Owner at The Osborne Hotel, responded to this reviewResponded 10 July 2011

Thank you for your lovely review of our hotel. Its great to hear you enjoyed yourself. We look forward to seeing you again soon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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