I walked into the hotel, there was no receptionist ...I couldn't find out where I was suppose to park, or if I had an allocated parking bay. I immediately asked for a refund but under their terms and conditions I wasn't entitled to one as I hadn't canceled in time.I paid for four nights but I left after three forgoing the money. I then went to stay in The Crescent hotel nearby for less money which was 10 times better.
The towels were hard and well used. The lift, of which there was one was constantly in use, with the over 50's and their luggage. The DVD didn't work.The decor was dated, the carpets were rotten, the rooms were very hot and with no air conditioning. There was an overriding smell of sewage, on two occasions.
The entertainment was bingo and perhaps some waltzing in the evening. Most suitable to the over 50's coach loads of which were booked in while I was there.
The staff done their best with what they had.... a real shame because the location is good and the architecture of the building excellent but unless this hotel spends some money to upgrade it's interior, it will do nothing to attract a young and diverse crowd, but merely bow to the niche market of the over 50's on tour.
- Official Description (provided by the hotel):
- Imperial Hotel - Ilfracombe [3 Alpha & AA Three Star]. Situated in one of the best positions in Ilfracombe, overlooking Wildersmouth beach, and the splendid Landmark Theatre and Conference Centre, close to the High Street and only a short almost level walk from the harbour. 104 rooms with central heating and bath or shower and WC. All rooms have tea/coffee making facilities, internal phone, hair dryer and TV. There is a large restaurant, bar, comfortable lounge and dance floor where entertainment is provided most evenings. Lift to all floors (stairs to some rooms on split level floors). ... more less
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- Also Known As:
- Imperial Hotel Ilfracombe, Devon