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“Absolutely brilliant customer service” 5 of 5 bubbles
Review of Bay Dilkhusa Grand Hotel

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Bay Dilkhusa Grand Hotel
Ranked #6 of 20 Hotels in Ilfracombe
Liverpool, England, United Kingdom
Level Contributor
40 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
“Absolutely brilliant customer service”
5 of 5 bubbles Reviewed 29 October 2011

If you are looking for a cheap and cheerful holiday that is excellent value for value with friendly, customer service then Dilkhusa will be good for you. If you want pristine squeaky clean , brand new state of the art rooms, then, sorry but you just don't get that for this kind of money. Dilkhusa is excellent value for money and it was my first time stay at the hotel and the resort-it exceeded my expectations. My room was good and spacious enough, power shower always hot water, bed not the comfiest, bit of traffic noise, squeaks and bumps of an old building in the night, yes, but the room was more than adequate,got clean towels and tidied daily. Hotel is ideally located, lots of stuff to do nearby, busses right outside , great pub down by the harbour-The Ship and Pilot down by the harbour.
I thought the food was delicious, substantial and generous portions -always hot and again real value for money. Sara was always so cheerful and pleasant and despite being very, very busy always found time for a chat and a bit of banter. Simon , who, unfortunately has now left the hotel, will be sadly missed . He is a very talented entertainer, excellent singer and so funny on the bingo and the jokes, an all round star, the audience just loved him and his naughty humour! Everyone at the hotel works hard to give the guests a good holiday. The bar staff and the reception are so pleasant and helpful as is everyone in the hotel. It makes for a really comfortable, warm , friendly, relaxed place to stay. I would definitely return as the customer service is the best and most genuine I have ever experienced. Our coach driver Andrew was very pleasant and professional and patient and skilled on some difficult routes. Thanks Dilkhusa and Shearings for a briliant holiday. Don't hesitate to book but don't go expecting 4 star , have a giigle and go with the flow and you'll have a brilliant holiday at the Dilkhusa .

  • Stayed October 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
8 Thank Jackie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (253)
Date | Rating
  • English first
  • Any
English first
Liverpool, United Kingdom
Level Contributor
59 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 bubbles Reviewed 29 October 2011

We have undertaken a number of holidays with Shearings and comparing the cost would say due to a hefty discount this time it represented what we had paid. Had we have paid the full cost I would have been very disappointed with this holiday.
To explain we went by coach. The journey and driver were 1st Class. Andy made the week with his excellent commentary and his pleaseant attitude to all. The included trips on the West Somerset steam railway, Quince Honey farm, Arlington Court were excellent. The half day trip to Barnstaple was good for those that like shopping and optional half day trip to Watermouth castle excellent value.
As I have said we have stayed at this hotel on several occasions even returning with family and friends. This stay did not live up to the experience we have previously had.
The hotel looks rather dated and in need of a refurb. Not much has changed since we last visited 7 or 8 years ago. Our room was the worst we have stayed in here. Dust was evident along skirting boards, on the TV, bedside lamp and in the bathroom. Although it was on the first floor as requested, we did not expect the kitchen extractor placed underneath our window starting at 6am (we had a 4 year old with us).Our room was dark and lacked natural light. The only evidence of a maid service was the quilt being thrown over the bed and towels folded in the bathroom. No dusting or hoovering took place during our weeks stay that we witnessed.
The sink in the bathroom was positioned so low you had to stoop to use it and it was so small
we had trouble filling the kettle. As you filled it you had to manouever it out of the sink as you lost half of the contents.
Our other room next door was the same. The bathroom was so dirty and black mildue was over the shower which appeared to have been caused due to a possible previous leak overhead. The housekkeper did clean the shower and said she would report the condition of the ceiling to maintenance. Nothing changed during the week.
The staff on reception were very pleseant as was the bar and restaurant staff. All were happy to assist or make you stay a good one.
The entertainment was repetative and not as good as previous visits. 3 days consisted of the same old westlife songs and same jokes as new people arrived at the hotel.
The food quality was ok for breakfast, but needed a lot to be desired for the evening meal.
Having said the above, we did enjoy our stay. Shearings need to spend some money upgrading and cleaning the hotel.
We have stayed in a number of other hotels with them, which have generally been excellent value for money.
This holiday is what I would call a budget holiday.

  • Stayed October 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
6 Thank tempo1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norwich, United Kingdom
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 27 October 2011

Excellent value for money for a short break. We spent four days here recently for a long weekend break with friends. None of us had any complaints. My husband is disabled and help and facilities at this hotel were good. Top marks to the friendly , helpful staff. The manager, and bar staff all A1.

  • Stayed October 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank ChrissieM186342
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rayleigh, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed 11 October 2011

Run by Shearings, we went by car, very little parking yet most of people staying that week came by car NOT coach. If we wanted to go to a public parking it was a long walk away and very expensive. Have been to 2 other Shearings Hotel (Bournemouth and Scarborough) and been quite pleased at the economical price for full inclusive stay etc. Decided to stay 7 days this time, wished we had not. I know the weather was not too good despite it being first week in September, but the hotel was dirty, unkempt and the dinner meals were disgusting. We had a lovely Spanish waitress who was very apologetic but she was obviously embarrased about the meals. Entertainment was Ok if you like bingo for over 2 hours every night. Comedian was not funny, singer could not sing. Need I go on. We came home after 5 days and left to travel back overnight as it would be quicker. Coffee bar rarely open in the day so had to go out every day for coffee and found some lovely places to have cream teas. This hotel either needs a serious reburb or even better knock it down.

Room Tip: Do not go there
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  • Stayed September 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
6 Thank Carole B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bradford, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 6 October 2011

Please dont let first outside impressions of this hotel put you off. Yes, it is in need of a lick of paint but that is the only negative point to this hotel. Myself (43), my partner (48), and my Mum (66) stayed for a long weekend here in September 2011. I have a disability, which I informed the hotel upon booking and requested a ground floor room. Not only did I get that but much to my surprise, the room has a crafmatic/automatic bed, hand rails and an extra lower sink in the bathroom for wheelchair users. I had also requested that my Mum be placed close to our room, that too was taken of. The staff in the hotel, cleaners, reception, restaurant and entertainment staff were more than helpful and very friendly. The compare, Simon Caine (an X Factor finalist 2008) was brilliant! So funny and friendly as well as an excellent singer. The means were very good and as mentioned, the staff were great, they went out of their way to make sure you were happy with your meals and went that extra mile for some very elderly guests who needed extra attention. Nothing was too much trouble. This was our 3rd visit to a Bay Hotel, and the best so far. I found this hotel catered for a whole range of ages, not just over 60s as others we have stayed at did. If you can see beyond the fact that the hotel is in need of an update and bit of a face lift then you will have an excellent stay in a very clean, fun and friendly run hotel in an excellent location close to Ilfracombe beach, harbour and town

Room Tip: if you have a disability or difficulty walking, let the staff know upon booking and they will try an...
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  • Stayed September 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Cherise1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kingston-upon-Hull, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 12 September 2011

Just returned from an eight day holiday at this hotel. The staff here are very polite and helpfull and as soon as you arrive your cases are taken up to your room. The evening meals are served from 6.30 till 8.00 we found you get served really quickly and there is a good choice of food. If you have any special requests they are happy to oblige as long as you let them know beforehand. The only thing we would say is the plates are a bit small for a cooked breakfast. We were happy with the free bar as there was very little queing and from reading reviews from other hotels this can be a big problem, the system here seems to work well which is order your drinks, show your room key and take your drink back to your table. Thanks to Gary Linda and rest of the bar staff for your quick service.
But the best part of this holiday by far we found was the entertainment and this is down to the entertainment manager Simon Cain. He is areally good singer and commedien, he has everyone laughing at his jokes within minutes of being on stage. We are suprised he isn t on television as he is just as good if not better than the commediens on TV today. The week we were there we met people at the hotel who had seen him before and they had come back just to see him again. Unfortunatley he is leaving in January and we know it will be agreat loss to the dilkhusa as they will find it very hard to find anyone as talented as him and to find someone who has such a good connection with the audience as he has. We would reccomend people to go and see him they won t be disapointed.
The only downside to this holiday was the cleanliness of the room we found this to be very poor but on talking to other guests they were happy with theirs. All in all we had a good holiday and would go again.

  • Stayed September 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank sean1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
west yorkshire
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed 11 September 2011

We have just stayed at the Dilkhusa Hotel for a week, the hotel was filthy, the bedrooms were not cleaned the entire week we stayed there, mould and dirt took over the bathroom, the bedroom window was so rotten it was due to fall out, the Head Receptionist named Julie was the rudest person we have ever met in a Hotel, we was not allowed to use the lift the day we arrived as it was being used for luggage, we were made to walk up 4 flights of stairs and I and my husband are disabled, would I reccomend this Hotel, never, the staff and food was good that is the only nice thing I can say for this Hotel, I am shocked that this is a Shearings Hotel,

  • Stayed September 2011, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
10 Thank mirfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Bay Dilkhusa Grand Hotel

Property: Bay Dilkhusa Grand Hotel
Address: Wilder Road, Ilfracombe EX34 9AH, England
Phone Number:
Region: United Kingdom > England > Devon > Ilfracombe
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #6 of 20 Hotels in Ilfracombe
Price Range (Based on Average Rates): £
Hotel Class:3 star — Bay Dilkhusa Grand Hotel 3*
Number of rooms: 98
Official Description (provided by the hotel):
Situated on the level seafront of this hugely popular Victorian seaside resort stands the welcoming Dilkhusa Grand Hotel. The hotel was originally a private house, bought by a Raj at the turn of the last century as a gift to his wife - Dilkhusa translates from Hindustani roughly as ‘House of the Happy Heart!’ The hotel overlooks the picturesque Runnymede gardens and is close to the Landmark theatre which attracts many national acts. It is also just a short walk from the bustling 10th-century harbour where Britain’s most famous living artist, Damien Hirst, owns a restaurant. The Dilkhusa has a well-appointed restaurant combining excellent hospitality and service. A spacious and comfortable entertainments suite provides the ideal setting in which to sit back and enjoy the acts at this friendly and sociable hotel. ... more   less 
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Also Known As:
Bay Dilkhusa Grand Hotel Ilfracombe, Devon

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