Arrived to find that the picture on late rooms .com is not of the hotel at all but of across the bay. We were sent to room 301. Unbelievable! The dirty cord without a handle, hanging from the bathroom ceiling was supposed to turn the light on...no such luck. The lamp shade above the bed was absolutely thick with dust turning it grey, but most worryingly, the floor by the window where we were meant to sit on chairs and admire the view was sinking away as if about to collapse. All for the supposed bargain of 90pounds! When I complained, the polite receptionist apologised, explained that she never goes upstairs(!) and offered us a most peculiar room....clean with light bulbs, 2 out of 3 which worked, reached by a collapsing set of stairs at the end of the building. We left post haste the next morning with a feeling of disbelief. The staff seem very aware of the state of the building and are doing the best they can in a hopeless situation. The owners need to get real, do some major repairs and stop conning people out of their hard earned money! DO NOT BE TEMPTED TO STAY! Late rooms.com and Wales tourist board have been informed.
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- Also Known As:
- Royal Lion Tenby
- Royal Lion Hotel Tenby, Wales