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“Words fail me!” 2 of 5 bubbles
Review of The Clarence House Hotel

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The Clarence House Hotel
Ranked #13 of 24 Hotels in Tenby
Certificate of Excellence
Leicester, United Kingdom
Level Contributor
108 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“Words fail me!”
2 of 5 bubbles Reviewed 20 August 2013

Just back after 2 nights at this hotel. I have never stayed in such a dated place and for £95 double occupancy per night. Our room was at the front on the second floor and, yes, we were told it was small but that was an understatement. The lady on the front desk is very nice and the rest of the staff are pleasant and seem to work hard. This hotel would need thousands spending on it before I would stay again. I imagine it would compare to a 70s b and b (the B and Bs these days being fabulous). It wasn't possible for 2 people to move around the room, you could tell from the coving on the ceiling that it had once been a bigger room. The bathroom (joke) was behind a plastic screen which left nothing to the imagination. As you stood in the doorway there was a toilet on your right and a shower on your left and room to stand between them if you're slim. The basin was set into chipped formica (remember that?) in the bedroom. The carpet was flowery and threadbare. In the middle of the night the telephone in the corridor was knocked off the hook by someone and beeped an alarm for a couple of hours before my partner worked out where the sound was coming from By this time I'd gone down to reception to fetch the nightporter (oh yes, he said, we have to fix the received on with blu tac so it doesn't drop off!). You'[re probably getting the picture by now. A couple of good points, the view if fantastic out to sea and the breakfast was fine!

Room Tip: Sorry, can't be of any assistance but NOT 219.
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  • Stayed August 2013, travelled on business
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Anne K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clarhot, Front Office Manager at The Clarence House Hotel, responded to this review, 2 September 2013
We feel that it is very unfair that both you and your partner, PaulH, have BOTH put bad reviews on tripadvisor about your stay with us when you were here together, especially as neither one of you came to see us in Reception to try and resolve your problems while you were here. The Clarence House Hotel is a 2-star seaside resort hotel and all of our rooms are different shapes and sizes.
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531 reviews from our community

Traveller rating
    223
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    72
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    32
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (175)
Date | Rating
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  • English first
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English first
port talbot
2 reviews
1 of 5 bubbles Reviewed 19 August 2013

Booked a 1 night stay and paid the higher rate of £100 per night for a nicer room, what a disappointment the room was tiny and well in need of being renovated, so small you couldn't swing a cat in there, would of liked to see the other rooms if this was 1 of the better 1's. Very noisy till early hours of the morning. Breakfast was a shambles... Will not be returning.
The only good thing are the staff who were very polite.

  • Stayed August 2013, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank ceri l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clarhot, Front Office Manager at The Clarence House Hotel, responded to this review, 23 August 2013
I was very sorry to see your review. Please note that the Clarence House Hotel is not a purpose-built hotel and nearly all of our rooms are different shapes and sizes. I am sorry you found the hotel noisy - we do have a night porter and he is as good as gold, especially with our CCTV footage to help him.
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Cardiff, United Kingdom
2 reviews
5 of 5 bubbles Reviewed 17 August 2013

We spent a one night stay at the hotel with our young daughter and the welcome and assitance we received were fantastic! Very friendly owner and staff. Felt like a home from hom. Wonderful location, with incredible views and very close to the center of town. Breakfast was good and the waiting staff were accommodating and friendly. Would definitely stay again. Thank you for a short, but very pleasant stay

  • Stayed July 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank irwol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clarhot, Front Office Manager at The Clarence House Hotel, responded to this review, 23 August 2013
Thank you very much for your lovely review. Much appreciated!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port Talbot, United Kingdom
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 bubbles Reviewed 10 August 2013

Hotel is nice, it said we had a restricted sea view this was a lie, we had an excellent sea view, it was stunning. Its really good value the room was small and the bathroom was similar to a wet room. But we was to busy enjoying tenby to care. Breakfast was good and service was excellent. For a great value stay i would be going back.

  • Stayed August 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank tanya015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clarhot, Front Office Manager at The Clarence House Hotel, responded to this review, 23 August 2013
Thank you very much for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Modena
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 8 August 2013

We spent a long weekend here in early August 2013. The hotel has a stunning location overlooking Caldy Island and many rooms have a sea view, so ask if one is available. Rooms are basic but very clean and comfortable, with good mattresses. Breakfasts are traditional and served by friendly waiting staff. For evening meals you can choose from three options per course.
Apart from the wonderful peaceful location within walking distance of the town centre, Clarence House's unique selling point is the warm welcome and consistently helpful service from all the staff. If you are lucky enough to have Hubert accompany you on a guided tour of the area, you will enjoy his entertaining way of sharing his extensive knowledge of this area.
Warmly recommended

  • Stayed August 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Puccinichick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clarhot, Front Office Manager at The Clarence House Hotel, responded to this review, 23 August 2013
Thank you very much for your lovely review. Hubert is a star!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Desborough
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 8 August 2013

The food was good, the restaurant was large and busy but the service was good considering the large number of guests. The hotel is on the front and in a good position on the cliff-top, but it could do with updating and reminded me of a residential home. The staff were fine. Mine was a coach trip late booking so I was given a room on the top floor. It was obviously a large room that had been divided into 2. It was pretty awful and very small and narrow. The partition wall was very thin so I heard the next occupant quite clearly. Very disconcerting and annoying. The window was very dirty and I had to stand on a chair to see out of it to the sea. The bed was meant to be 3ft due to the size of the headboard, but it was in fact 2ft 6ins. The 'en suite' shower room was up a high step, an afterthought and not nice. I didn't fancy a shower all the time I was there so strip washed. The tv was high on the wall so I had to lay in bed to watch it and got neck-ache and the programmes were very limited - 2 channels at most. I can't comment on the other bedrooms of course, but this one should have attracted a discount and not a single supplement. I'm used to all sorts of accommodation, but this was really poor as a bedroom and defied the Trades Description Act as such. Apart from all that the hotel was in a good position and close to the town and it's possible to walk down to the beach if you can tackle a steepish hill. The town itself is quaint and the shops interesting - we don't all want the shopping mall experience. The beach is very wide, long and clean. I loved Tenby and the surrounding areas but it was just the room that I could have done without.

Room Tip: Choose a room on the front of course but NOT on the top floor.
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  • Stayed September 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank P A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clarhot, Front Office Manager at The Clarence House Hotel, responded to this review, 23 August 2013
Thank you for your review. Please note that the Clarence House Hotel is not a purpose-built hotel like a Holiday Inn - all of our rooms are different shapes and sizes.
We do struggle to clean the outside of the fourth floor window as our window cleaner cannot reach that far - however, I will look into it.
I wish you had mentioned your TV to one of the staff and we could have retuned your TV for you as all of our televisions have freeview channels on them.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 6 August 2013

We booked last minute,so didnt expect any availabilty, but we were lucky..
our rooms were on the 4th floor, small double and small twin, but very nice. later that afternoon a group of noisy men moved in for 1 night, so we expressed our concerns to reception and were offered 2 rooms on 2nd floor... no hassle,amazing..lovely rooms there also, clean, quiet, plenty of tea and cofee, really good entertainment on Sat night,
We were 2 single over 60.s and joined in happily with the coach that came later.
Cannot comment on food as we ate out, breakfast was good tho, staff so friendly and helpful, location superb, around the corner fron the town, across the road from the beach..we will be back.... a truly lovely 3 days..fully recommend this quirky hotel.

Room Tip: the front balcony rooms are the best
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  • Stayed August 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mwfanwy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clarhot, Front Office Manager at The Clarence House Hotel, responded to this review, 19 August 2013
Thank you for your lovely review
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Clarence House Hotel

Property: The Clarence House Hotel
Address: Esplanade, Tenby SA70 7DU, Wales
Region: United Kingdom > Wales > Pembrokeshire > Tenby
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#8 On the Beach Hotel in Tenby
#11 Family Hotel in Tenby
Price Range (Based on Average Rates): £
Hotel Class:2 star — The Clarence House Hotel 2*
Number of rooms: 77
Official Description (provided by the hotel):
The Clarence House Hotel is a 2 Star. Grade 11 listed building superbly situated in the middle of the Esplanade on the South Shore with superb views of St Catherine's Island, Castle Beach, Caldey Island and Giltar Point. The beach can be accessed across the road and the town centre is a few minutes level walk away. The hotel is very disabled-friendly with the lift level to ALL floors and level, ground floor access to the Seagull Bar, Rose Garden, Reception and Dining Room. We pride ourselves on our stunning sea views, friendly and very helpful staff, high level of cleanliness and good traditional food. 'HAPPY HOURS' EACH NIGHT 5PM - 6PM AND 8PM - 11PM. Pets welcome. FREE WIFI THROUGHOUT THE HOTEL. ... more   less 
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Also Known As:
Clarence Hotel Tenby
The Clarence House Hotel Tenby, Wales

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