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“Satisfactory”

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The Clarence House Hotel
Ranked #13 of 23 Hotels in Tenby
Cardiff, United Kingdom
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Satisfactory”
Reviewed 7 August 2014

Myself and my young son stayed in this hotel for the second time last weekend. Accommodation in Tenby at the moment is rather expensive but as this hotel offers half price for a child staying with one adult, as opposed to most others offering half price sharing with two adults, it works out as good value for us. It is not luxurious but it is in a fabulous location overlooking one of Tenby's beautiful beaches and the staff are very welcoming, helpful and friendly. They have a happy hour in their bar downstairs that lasts for three hours in the evenings and there is waitress service in their dining room where they serve a nice breakfast, which personally I would prefer to buffet style as I find the food is more freshly cooked this way. The standard twin rooms are quite small and basic but whilst your away you don't want to spend all night in your room anyway. Overall I am happy staying at this hotel and I would stay there again.

  • Stayed August 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Lisa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clarhot, Front Office Manager at The Clarence House Hotel, responded to this review, 18 August 2014
Thank you for taking the time to write a review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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550 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (182)
Date | Rating
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English first
Cardiff, United Kingdom
Level Contributor
62 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 5 August 2014

A 3 night weekend stay in the height of the summer season. There's no parking but a very convenient pay and display is a short walk away.
The staff - Heather on reception and Betty on breakfast service were very pleasant and chatty.
The exterior of the hotel has been renovated and looks sparkling. Inside it's tired, dated, and very old fashioned - not worth the £90 a night it cost us for B&B. The ensuite bathroom had a sliding plastic concertina door - no privacy and the shower was potentially very dangerous - no thermal control so water would go from pleasant to scalding to freezing. Washing my long hair took forever as I stepped in and out waiting for the temperature to regulate ( presumably water was diverted elsewhere when toilets were flushed, taps run etc) Dont leave a child in there alone as the hot water is fierce and could cause injury
Guests were noisy in the corridors and guests dogs ran up and down barking ( or when you passed their door) causing a volley of barking.
Our room 223 was on a definite slope - there was over an inch difference in height from one corner of the wardrobe to the other, and we spent each night sliding down the bed and having to drag ourselves back up - cup of tea couldn't sit still on wonky bedside table !
To be fair, it was clean and the location is great for beach and Tenby town itself. However, we wont be going back unless it gets a well needed upgrade.

Room Tip: Balcony view over beach might compensate for poor interior.
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  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
4 Thank Hayley O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clarhot, Front Office Manager at The Clarence House Hotel, responded to this review, 6 August 2014
Thank you for taking the time to write a review. The Clarence Hotel is not a purpose-built hotel and all of our walls and floors are different shapes and sizes.

I am happy to say that we are steadily re-doing as many bathrooms as we can each winter with walk-in wet rooms, which give more space and replacing the plastic doors with bi-fold wooden doors.

If anyone is reading my replies, there are plenty of pictures of the hotel bedrooms on our Tripadvisor page - but the pictures with the plain, cream duvet covers and plain curtains are the more current look of our bedrooms.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bridgend, United Kingdom
Level Contributor
139 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 4 August 2014

Stayed here for a weekend for a family party ,I must say we had a very enjoyable time with helpful staff and great people running the bar, the hotel is in a prime spot overlooking the bay and in a great position for all the bars and restaurants.
The down side is the hotel is dated and the rooms are small with tiny bathrooms all though kept clean and tidy throughout.
Also I think the room prices for B&B were a little to much for this type of hotel £95.00 for a double room

  • Stayed August 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
3 Thank colin_williams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clarhot, Front Office Manager at The Clarence House Hotel, responded to this review, 6 August 2014
Thank you for taking the time to write a review. Judging by the tariff you paid, you would have had a sea view bedroom. To give you an idea of prices in Tenby, our 3-star next door neighbour is charging £130 a night for a NON-sea view bedroom on Booking.com.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
wales uk
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 August 2014

Had Sunday lunch here, The whole experience was great, food well cooked and we were served by polite and attentive staff. I have never stayed here before but the areas we saw, bar, dining room and reception,were well presented and clean. I have not seen the bedrooms but I am shocked by peoples comments regarding the whole place being stuck in a timewarp.

  • Stayed August 2014, travelled with family
    • Cleanliness
Helpful?
1 Thank buntymanWalesUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clarhot, Front Office Manager at The Clarence House Hotel, responded to this review, 6 August 2014
Thank you for taking the time to write such a lovely review - much appreciated!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 4 August 2014

I stayed here for a long weekend in July. We knew from the start the hotel would be basic, and we were actually pleased with the space in the rooms. The bathrooms are quite small but enough for a short visit.
The main plus for this hotel is the location, right opposite the sea with paths to the beach and only a 2 min walk into town. We didnt eat in the hotel so cant comment on that.
The hotel is quite dated but you get what you pay for! The worse thing about it was the noise. The walls are paper thin so you can hear the people next to you cough. There were lots of people coming and going into the early hours, clearly drunk and very loud. If someone put the light on in the hallway it would light up your room and no one would switch it off. We had to shut the windows because of people sat smoking at 3am in the garden. As we were visiting with a child we found this quite annoying. Our party also had another room in a different part of the hotel but had the same problems.
All in all, the hotel is ok for a short visit if you dont mind basic accommodation, i would stay again but bring ear plugs!

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank sarah p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clarhot, Front Office Manager at The Clarence House Hotel, responded to this review, 6 August 2014
Thank you for taking the time to write a review. The night porter has already been reprimanded for allowing guest to sit in the garden after 11pm. Unfortunately when it has been as hot and as still at night as it has been for the last few weeks, every little noise carries loud and wide, even if it has nothing to do with this hotel, but people walking past the hotel from town after a lot of drinks.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Kingdom
Level Contributor
84 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 3 August 2014 via mobile

Just come back from one night stay in this hotel in Tenby, Hotel is clean, and reception is very friendly and helpful, the Hotel itself is quite old fashioned, and the rooms are too, the rooms are clean, and the beds are very comfortable, a downside are the showers, I found these to be quite poor quality, and it struggled to give hot water, not a good bathing experience. On the saturday night there was excellent entertainment from a singer, who was very good but was also very funny, and involved the whole audience so we really enjoyed that part.

Stayed August 2014, travelled as a couple
Helpful?
Thank sgdavies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clarhot, Front Office Manager at The Clarence House Hotel, responded to this review, 6 August 2014
Thank you for taking the time to write a review. We would have been more than happy to have got our full-time maintenance staff to have checked your shower if you had reported a problem to reception. Very occasionally there is a problem with a shower.
We have spent thousands of pounds improving our hot water supply over the years and it now works very well. It is just very occasionally at peak demand, that the temperature may drop, but it recovers in a few minutes.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
60 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 2 August 2014

We were booked on a InterChoice Coach holiday to this hotel, on arrival we were Quickly given our room keys to settle in . We were to stay four nights with half board. May I recommend this hotel for it's very reasonable evening meals plenty of choice served by very efficient staff. Room we had been allocated was of a good standard clean and a very wide bed and a sea view. A very good choice for Breakfast for those who like just cereal, or a good fry up, was to be had . The garden and patio area to the rear of the hotel was a pleasant break to sit and have a drink or two If you have the weather for it. The hotel is in walking distance of the town center some three to five minutes away. I Intend to have a return trip Tenby and the Clarence House will be my choice Recommended.

  • Stayed July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Rotan2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clarhot, Front Office Manager at The Clarence House Hotel, responded to this review, 6 August 2014
Thank you for taking the time to write such a lovely review - much appreciated!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Clarence House Hotel

Property: The Clarence House Hotel
Address: Esplanade, Tenby SA70 7DU, Wales
Region: United Kingdom > Wales > Pembrokeshire > Tenby
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#8 On the Beach Hotel in Tenby
#11 Family Hotel in Tenby
Price Range (Based on Average Rates): £
Hotel Class:2 star — The Clarence House Hotel 2*
Number of rooms: 77
Official Description (provided by the hotel):
The Clarence House Hotel is a 2 Star. Grade 11 listed building superbly situated in the middle of the Esplanade on the South Shore with superb views of St Catherine's Island, Castle Beach, Caldey Island and Giltar Point. The beach can be accessed across the road and the town centre is a few minutes level walk away. The hotel is very disabled-friendly with the lift level to ALL floors and level, ground floor access to the Seagull Bar, Rose Garden, Reception and Dining Room. We pride ourselves on our stunning sea views, friendly and very helpful staff, high level of cleanliness and good traditional food. 'HAPPY HOURS' EACH NIGHT 5PM - 6PM AND 8PM - 11PM. Pets welcome. FREE WIFI THROUGHOUT THE HOTEL. ... more   less 
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Also Known As:
Clarence Hotel Tenby
The Clarence House Hotel Tenby, Wales

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