Had a great holiday, lovely hotel, clean, nice room and very friendly staff. Super location right on the sea front. My recommendation is have afternoon tea as well, the cakes were outstanding! Thank youMore
- Free Wifi
- Free Parking
Had a great holiday, lovely hotel, clean, nice room and very friendly staff. Super location right on the sea front. My recommendation is have afternoon tea as well, the cakes were outstanding! Thank youMoreShow less
Thank you so much for your review, we`re so glad you had an enjoyable holiday and look forward to welcoming you again soon. Always book direct for the best rates, speaking to myself or my husband Peter
This so called "Hotel" has a 4 star AA rating (which having checked with the AA) is actually a 4 star B+B rating, they advertise themselves as a HOTEL but they are rated as a B+B (very misleading, personally I would give it a 2 star rating)
The "HOTEL" is dated and drab, room 21 supposed to be a double room is tiny with a smaller than a standard size double bed, television was about 12 inches by 12 inches, bathroom was actually a small shower room about 7 foot by 2.5 with a wash hand basin which would'nt wash a budgie. At £80.00 per night I feel I was "RIPPED OFF"
We went out during the afternoon, arriving back at about 6 pm. only to find a pigeon sitting on the bed, we duly opened the window wide and encouraged the bird out of the room, we were quite relaxed over the matter. The 17th. June was a warm evening, so we left the window open slightly, at about 3 am I was aware that my wife was playing "footsie" only to find it was'nt my wife, a pigeon was standing on my foot, with this my wife let out a scream and the pigeon flew out of the room. Needless to say we did'nt get much sleep after this, as a number of birds were now roosting on our window merely cooing for the rest of the morning.
Breakfast was served by a very pleasant girl, the meal was good and well served, this was the only good thing about this "HOTEL" I was going to see the management on check-out, but no-one was available.
Reading some of the other reviews it seems that there are reasons for the management to really look at their dated "HOTEL" and do something about bringing it up to the 21st centuary
Firstly please accept our apologies for what was obviously a very unpleasant experience for you, we’re also very sorry we didn’t have the free upgrade to a sea view double that you had requested on check in.
With regard to the pigeons, again sorry, obviously we have no control over the behaviour of wild pigeons and for that matter sometimes noisy seagulls. We have now ordered anti-pigeon/gull spikes to ensure this experience is not repeated
We are graded as 4 star guest accommodation by the AA and Visit Wales, we do not advertise ourselves as 4 star hotel accommodation, and it certainly is not our intention to mislead, you will find Booking.com (who you booked through) don’t differentiate between hotels and guest houses on their website. Our listing here precedes us, however as we have now taken an active role on this site have taken steps to rename our listing.
Room 21 and it’s bathroom (generic term) is an appropriate size in accordance with our grading, in the interests of accuracy, the shower room is 9ft x 3ft, which , while small, is still functional and appropriate for our grading, The main building is Victorian and was not purpose built to provide guest accommodation, as such, over the years, rooms have been altered to incorporate new facilities such as en-suite bathrooms, so some rooms have smaller bathrooms than others. The bed is not smaller than standard size, the industry standard size for a double bed is 4 feet 6 inches wide which is the size of the bed in room 21. And again for accuracy, the television is actually an 18in flat screen. Incidentally, the premier four poster sea view that was offered to you on checking in at a reasonable extra cost, which you declined to take, had a king size 5 foot bed with a 30 inch flat screen television.
Our tariff is appropriate for our AA & Visit Wales grading, and is competitively pitched in relation to other local accommodation providers of varying grades and categories.
With regard to the décor, the vast bulk of the building is Victorian and is decorated in keeping with the period features and style of the building, we will give this some thought however, as you point out there is a vocal minority that don’t like it as it is, however it would be a considerable undertaking in the current difficult trading climate to completely re-brand the building.
With regard to no management being available on check out, like many businesses of our size, we are a husband and wife team that juggle the demands of running a small business with necessarily minimal staff, and a young family, consequently we do not have a dedicated receptionist and breakfast chef, however there is a very prominent sign on reception that says ’Please Ring Bell For Attention’ Had you done this, either myself or my wife would have been available and maybe these issues could have been resolved at the time in a more satisfactory manner for all of us.
We have stayed here for four out of the last five years, having stayed elsewhere within the walls the first time (cheaper but you definitely get what you pay for!) Julia and Peter make you very welcome without being "in your face!"
We have stayed in two of the en-suite family rooms, cleverly situated at the back but with balconies and sea views. (They were identical but on different floors.) Very spacious, accommodating us and our son. There's a double bed, single bed, wardrobe, dressing table, coffee table, tv and small sofa and still plenty of floor space for our son to play.
The last couple of times we've stayed in the luxurious apartment next door on a B&B basis. The space provided by this facility is amazing for the cost. We had a comfortable four poster bed in the bedroom and our 8yr old slept on a comfortable double sofa bed in the lounge. The lounge has a huge bay window with table & chairs and two sofas which seat five people easily. The bay window provides a breathtaking view of Caldey Island.
We've seen the comments regarding chintzy decor etc but it's all in keeping with the original part of the hotel. it's clean and well-maintained. I believe that some rooms have been made over but the decor etc certainly in no way has ever detracted from our stays here. Our last B&B had a more modern feel but the rooms were cramped, parking even to drop off an issue, and the hosts were not so attentive to detail as Peter and Julia are, plus it's very quiet here.
I'm not really a breakfast person but I live for Peter's smoked salmon & scrambled egg brekkies! My other half is a "foody" and the variety of cooked breakfasts, cereal, fruit & yoghurts meets with his high expectations! (They also provide cream teas and lovely cakes throughout the day.)
You can unload your cars on the doorstep and park in some side-streets (be careful of residents only permit areas). We take our car to a nearby multi-storey at a cost of £2 per 24hr period & haven't encountered any issues.
The hotel location is brilliant! It overlooks South Beach. You step out of the door, cross the street and you can enter the old town through the archway in the wall. We potter out every evening for food. The town caters for all budgets. The Hope & Anchor, The Cube, The Bay Tree, The Buccaneer were among our favourites. Plenty of fish & chip shops, kebabs, Greek, Italian, Indian, Thai and Chinese! You can easily walk around the shops from the hotel and down to the harbour. It's all so very pretty! Lots for families and couples if all ages to do in the area whatever the weather. We love it here & have already booked for 2014! :)
Thank you for your review, we`re so glad you had another enjoyable stay, and look forward to welcoming you again next year. If you fancy getting away in the winter the rates are very favourable when you book direct with ourselves.
Best breakfast, best cream tea slection, best views :-) This hotel is a family run business which is reflected in the service and overall presentation of the rooms. I have stayed in the 4poster sea view room for a romantic weekend, this was in February where I could hear the waves crashing against the sea walls, whilst I was snuggled up with a good book. I have also stayed in a double sea view in the peak of summer, where the beaches are glorious. If your booking for a family break, romantic weekend or just to get away by yourself the Esplanade inTenby is the Best of Britsh or to precise Best of Wales :-)
I've stayed here at various times over the years. Always good value. The atmosphere is rather chintzy and 1960s but it is very well situated overlooking the sea and a couple of minutes from the town centre.
Staff pleasant and welcoming. Good breakfast. Excellent night's sleep. Very quiet.
stayed thursnight and hotel was spotless and very cosy breakfast was great i had best slice of homemade lemon drizzle cake ive ever tasted weather was horrific but would definitely stay there again good selection for breakfast and great location