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“Awful receptionist, poor breakfast”
Review of The Belgrave Hotel

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The Belgrave Hotel
Ranked #15 of 23 Hotels in Tenby
Pontypool, United Kingdom
1 review
“Awful receptionist, poor breakfast”
Reviewed 7 September 2011

On arrival we were 'met' by the grumpiest receptionist i have ever encountered. It was a struggle for her to say the most basic common courtesies such as 'please and thank you'. The rooms themselves were dated and in dire need of refurbishments but we could not fault the cleanliness. The shower was not the best but did do the job. My greatest complaint was regarding the breakfast. Described as a Welsh Breakfast what actually arrived on the plate made me embarrassed to say I am Welsh. 1 Bacon, 1 Sausage, An Egg (cooked to your request), Fried Bread and Beans (or tomatoes). The sausage was the smallest I have seen outside a pack of cocktail sausages and the fried egg I ordered looked and tasted like it had been made the week before. Disappointed is an understatement.. Other than the breakfast and the Mona Lisa receptionist the staff were extremely polite and helpful and a credit to the hotel. However, having spent the last couple of months looking to the trip with friends of ours the weekend was spoiled for us.

  • Stayed September 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Bryn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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301 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (124)
Date | Rating
  • English first
  • German first
  • Swedish first
  • Any
English first
North Wales
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 30 August 2011

The hotel was a bit dated and needs some T.L.C. Our sea view room was from the top of the hotel and was mared by a wall. But we did have the 'sea view' so couldn't really complain. The parking was the biggest problem as it was for all the sea front hotels.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank marg58NorthWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coseley
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 30 August 2011

My husband and myself have recently stayed at The Belgrave for 3 nights over week-end. I can see why previous review mentioned the lady on reception, she was not very welcoming at all. However all the other staff we encountered, from room cleaners to waitresses, were very cheerful.

The breakfasts were a little disappointing. We told the waitress that we did not eat meat (i.e the bacon and sausage stated on the menu) but she still asked if we wanted beans OR tin tomatoes. This was a bit on the mean side as we only had one fried egg, a spoonful of beans and one hash brown.. It sometime appears that people tend to think if you are vegetarian you do not have an appetite.

We booked the Gala meal on the Saturday and it was exceptional for £14.95. This kind of made up for the breakfasts though.

The room was on the small side and the shower "room" was only a cupboard but the towels and bed linen was spotless. The view over the beach was amazing and the lapping of the waves sent you off to sleep at night. Overall the hotel is in a great location.

The bar and lounge were very comfortable and also overlooked the promenade and sea front. Drink prices were very reasonable compared with the prices in the town.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank TravellinSuCoseley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flint, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 August 2011

My Wife and I Stayed at this Hotel over the August Bank Holiday with our 2 Year Old Son. Although we booked the Sea View room a Year previously we were given some kind of Attic room above the Fourth Flour. The room was in a very poor state, it was very gruby the Curtains, bedspreads were particlarly unpleasant. The bed mattress was so worn you could feel the base all the way through what was left of the springs. The bathroom looked clean and reasonably modern however the shower was completely pointless having barely any water pressure.

As we reluctantly began to open our suitcase we notice our 2 Year old had climbed onto a chair an was periously close to going out of an open window where he was trying to reach a seagul that was stood on the ledge. We spent the rest of our holiday avoiding our room except to have fitfull bouts of sleep as a result of the constant clanking of the lift, noise from passing guests and the constant fear of the windows being openned by our son.

When we checked into the Hotel the staff where about as unwelcoming and unfriendly as you could get, with the exception of the young girl who escorted us to our room. Not once did we manage to get eye contact. It would have been nice if anyone had just asked if we where happy with our room or if everything was ok.

Being on the top of the fourth floor it meant that we had to negotiate 9 flghts of stairs to get to our room carrying a toddler. There was a lift if you wanted to wait for ever if, that's if it wasn't out of service.

The view from our room was excellent albiet tainted by the grubby curtains and awfull 1960's metal windows. The breakfast was ok the service to the table was very efficient.

Can't stress how dissapointed we where, we have not had a holiday in over two years this three day break was all we were going to get!

Stayed August 2011, travelled with family
Helpful?
1 Thank Gary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Midlands
Level Contributor
39 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 29 August 2011

The hotel is located along the seafront and is within walking distance of the town centre. Needs updating although the dining area is very modern and spotless and the staff were friendly and helpful. Could not fault the food, we only booked B & B initially but on our last night decided to pay extra for an evening meal which, again was very nice. The hotel bar is open 24 hours and is very reasonably priced. We had a room with a seaview which was somewhat on the small side, clean though and we had clean towels provided without asking for them.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Sharon L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
s wales
Level Contributor
54 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 24 August 2011

Loved the hotel, it is like stepping back in time. but that suited us, We booked a family room with sea view, which was very spacious, and had an amazing sea view, very quiet hardly any traffic noise, Enjoyed the guy singing Gary G i think he was called.? The breakfast was ok, not the best we have had, but def not the worst, The only complaint we have is didnt like the lady on reception, and same lady serving in bar in the evening, Quiet grumpy and very very unwelcoming!!!. which sadly let the hotel down, The staff in the breakfast room were really nice, and the room its self was stunning and spotless. The bedroom was also spotless, as were the sheets and towels, which is very important too us. Shame that you dont feel very welcome as the welsh are known for their humour, and warmth which alas was sadly lacking,/ Also excellent for the shops and stunning beaches..

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank krissywales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 17 August 2011

The hotel is in desperate need of refurbishment. As you walk in the carpet is grubby and the reception desk looks more like a desk in cheap cabbie's office. The lift is antique and you have to wait 10 seconds once you are in before you can press the button! There is evening entertainment and a 24 hour bar ( open to non residents!) , if that is your cup of tea. The breakfast was appalling. The poached egg was swimming in water and inedible. The tomatoes were tinned! I just wanted to cry. on the plus side, some rooms have very good sea views and the bed linen and towels were all clean and fresh.

Room Tip: ask for a sea view but not on the very top floor which is in the roof
See more room tips
  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank artichoke80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Belgrave Hotel

Property: The Belgrave Hotel
Address: Esplanade, Tenby SA70 7DU, Wales
Region: United Kingdom > Wales > Pembrokeshire > Tenby
Amenities:
Bar / Lounge Beach Restaurant
Hotel Style:
#9 On the Beach Hotel in Tenby
#14 Romantic Hotel in Tenby
Price Range (Based on Average Rates): £
Number of rooms: 47
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Also Known As:
Belgrave Hotel Tenby
The Belgrave Hotel Tenby, Wales

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