My family and I visited this pub for a meal to celebrate my 31st birthday. The signs outside promised home cooked food with excellent service..the appeal was obvious. After waiting 20 mins for a table we were finally seated and we placed our food order. Over th3 next 45 mins my family and I waited patiently for our food to arrive..when it didnt my father approached the bar maid to enquire the reason for the delay..the order is in the kitchen and your food will be served shortly. After a further 15mins there was no update so I approached the bar...the same bar maid snapped that she had already provided us with an update...My patience had run out and I retorted with I want an answer as to when the food will be served as we had an eight and two year old with us. The bar grabbed an order sheet and asked me to repeat our food order...I refused and demanded an immediate response from the Manager. Within minutes a man approached our table and advised they had lost our order and had spent the last 40 mins looking for it.....stupidity and moronity personified. In recompense we were offered a full refund with "a load of alcoholic drinks" thrown in....not really befitting a family eh? What a lousy excuse of basic customer service. Steer well clear.
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- Also Known As:
- Normandie Hotel Tenby
- Normandie Inn Tenby, Wales