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The Imperial Tenby Hotel
Ranked #18 of 23 Hotels in Tenby
Reviewed 1 October 2010

My husband and I recently stayed at this hotel for 3 nights and the restaurant and food were faultless,. the service was also excellent except on the front desk. We waited to book in as there was only one person covering the bar and reception! This happened each day and evening. It was fully booked as there were people coming in and asking if there was a vacancy ? Do think they need to get some extra staff in the hotel. thepublic rooms were nice and clean and quite modern. They fell down badly with the bedroom, We didn't even have a proper shower, just a hose to be put on bath taps! Personally i have hip and knee problems and cannot kneel in the bath. I had great difficulty showering as the hose was hardly long enough for me to stand up and "hose" myself down. it was a touch of the 40s or 50s! Even if it had been a shower over the bath, that would have been acceptable. We shall NOT be returning to this hotel at Tenby! I will not be recommending this hotel at all.

  • Stayed: September 2010, travelled as a couple
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2  Thank NorwichEnglandBrian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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632 - 638 of 666 reviews

Reviewed 10 September 2010

Our room (no.4) was smelly, with a dirty carpet and rolls of dust, fluff, food debris and e.g. used elastoplast etc. behind bedside table. With 'tired' decor, one of the window frames was rotted onto a hole. The bathroom had a large long-standing stain on the ceiling (below upstairs toilet). The bathroom floor was dirty and pee stained. There was red and black mould on bath and tiles, and the bath seal had perished, causing leaks onto floor and carpet which smelt very badly. The showerhead was encrusted. The wash basin (with hole repaired) was coated with grease. The (we paid extra) magnificent sea view was across a litter strewn balcony area. All corridor doors were filthy with age old hand prints and carpets were un-vacuumed. See photos, there are many more! The Manager had gone on holiday (in August!), as had his deputy. Reception was largely unmanned. All the dinner menu food (apart from two roast meats served in 4 days) was from frozen, and vegetables were badly overcooked. Food choices were minimal and sometimes non-existent after first/second of 3 sittings. Waiting staff were lovely, but helpless to improve what was on offer.
A formal complaint to Shearings Coast and Country, with many photos has elicited just an unsigned undated postcard after 3 weeks.
This place is a shambles. Until it is cleaned up - avoid this hotel!

  • Stayed: August 2010, travelled as a couple
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7  Thank SKIsofleeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 August 2010

After a dodgy booking in, all I can do is but praise Peter Rees(Manager) for his excellence in sorting out our booking. we stayed for three nights, we were all satisfied with our rooms with wonderful sea views, both room were a lovely size, clean and tidy. the beds were comfortable with lovely crisp bedding and the towel were excellent.. If I am to be honest the decoration and bathroom was a little tired, but the public areas were very nice. The restaurant over looked the sea, and was very hot when the sun was shinning, it could do with aircon, but this is not a complaint. They did have a shortage of serving staff ing the dinning room, by again it was sorted by the Manager and his efficient assistant Angelica (who reaaly knew her job) Thankyou both for making our stay so good. We hope to stay again.

  • Stayed: August 2010, travelled with friends
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Thank EllenSWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 August 2010

The hotel is in such a super location it is such a shame the rooms are so dirty and unwelcoming. Our room was over the front door, plenty of light through a large window which if it had been clean would have been better still.The mould around the window panes was disgusting as was the sill which had not been wiped. As for the shower room---the floor,shower tray and skirting boards were very dirty ---we felt very wary of touching anything.On the positive side the bedding and towels were very clean. The bed had seen better days !!
The public areas were nicely decorated and we enjoyed the food served by very polite ,smart young people.
If we were to visit again it would be after the rooms had been refurbished.

  • Stayed: August 2010, travelled as a couple
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4  Thank PdayOcho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2010

stayed in a premier room overlooking the sea - could not fault the view. However the loo seat was broken and was not replaced which is a health hazard. Room was comfortable including the bed. Unfortunately there were a huge number of coach trip residents, mostly elderly and frail, some of whom were very rude. Food was a dissapointment and very ordinary - I would expect some welsh specialities on the menu including local sea food. Breaded haddock is not what I would expect in a hotel! Enjoyed the stay but doubt very much whetherv we would return.

  • Stayed: August 2010, travelled as a couple
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Thank tenby0810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2010

The hotel is in a superb position and we have stayed there on many occasions. The public rooms have been up-graded over the past couple of years but the new furniture is already beginning to look worn. Some of the larger bedrooms (which we have been allocated in the past) have also been up-graded and the price for these rooms has rocketed. Sadly the basic bedrooms don't seem to have been given the same care and attention as the rest of the hotel and the room we were allocated earlier this year was really grubby. The dust and dirt in the room when we arrived was still there when we left and there was a huge amount of mould round the windows in both the bathroom and the bedroom. There were marks of dried soap and toothpaste all over the bathroom mirror and basin taps. We have always been delighted in the past with our room allocation and have never felt the need to complain (in fact this is the first time we've ever felt compelled to write such a review) but we both thought that the standard had certainly slipped. Even the food wasn't as good as it used to be a couple of years ago. Don't think we'll be returning.

  • Stayed: March 2010, travelled as a couple
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3  Thank supernan66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2010

Super position built on the crags of the sea front but only a minutes walk from amenities of town. The public rooms were very nice but the bedrooms left a lot to be desired. Our bedroom had some mould around the window and the carpet had not been swept in ages. The bathroom needed updating. On the first night in the dining room we had our soup and then sat waiting for 30 minutes. I complained but it still took us an hour and a half to have three courses. As the week progressed the service did improve slightly was still not very good. As usual with a Shearings Hotel the bar was very dear so we used a Conservative Club around the corner. The seagulls are a real pain in the neck and wake you early every morning. Take some earplugs. Visit Caldey Island, which is beautiful. The hotel has no car park to speak of but the public car park is only minutes away. £15 for the week.

  • Stayed: July 2010, travelled as a couple
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1  Thank keswickman22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Imperial Tenby Hotel

Address: The Paragon, Tenby SA70 7HR, Wales
Phone Number:
Region: United Kingdom > Wales > Pembrokeshire > Tenby
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
#15 Romantic Hotel in Tenby
Price Range: £50 - £114 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Imperial Tenby Hotel 3*
Number of rooms: 45
Official Description (provided by the hotel):
The Imperial Hotel, Tenby is built into the ancient stone walls of Tenby, overlooking its beautiful South Beach. The hotel boasts truly spectacular views towards Caldey Island. Inside the hotel, you’ll find a comfortable and charming place to unwind and relax. The Pembrokeshire region of South Wales is home to some of the most spectacular coastline in the British Isles. At the heart of this charming and picturesque setting can be found the town of Tenby, with its cobbled streets and ancient stone walls. The Hotel houses all of the amenities and facilities you would expect from a Coast and Country venue. In addition, our staff will offer you a warm, friendly welcome, and ensure that your stay is as relaxing and memorable as possible. ... more   less 
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Also Known As:
Imperial Hotel Tenby
The Imperial Tenby Hotel Wales

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