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“Gone downhill” 2 of 5 bubbles
Review of The Albany Hotel

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The Albany Hotel
Ranked #19 of 24 Hotels in Tenby
West Wales
Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Gone downhill”
2 of 5 bubbles Reviewed 3 February 2014

Stayed here a couple of years ago, and although the actual hotel need an upgrade to the decor the stay was made pleasant by the welcome from the owners. On our return this year we were disappointed to find that the decor in the corridors and hallways was still neglected.
The room was warm enough (January break!) but the bathroom could have been cleaner.
Breakfast - the waiting staff were pleasant and attentive, but the food was very poor. The chef (?) was stood behind a warming trolley - and had no purpose other than to hand over food which was pretty bland and tasteless - the sausage was the worst I have ever had at a hotel, mushy and with a dubious meat content. The hotel appears to be declining and it is unlikely we will return

Room Tip: I would not recommend any room above the first floor if you have any mobility problems
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  • Stayed January 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Alfiescarlet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Tenby, Owner at The Albany Hotel, responded to this review, 3 February 2014
Hi,
Sorry to read that you feel the hotel has 'gone downhill' this is obviously your opinion but in the seven years of owning the hotel we feel we have made improvements year on year. The corridors may well need some attention but we have concentrated more on the guest rooms where people spend the majority of their time. The breakfast chef prepares the food and then is on hand behind the Carvery Unit to serve guests their requested items. The sausages are a quality sausage supplied by a local butcher and our breakfasts generally get excellent reviews.... Always a shame to hear about a poor experience via comments made following a stay as having feedback during a guests stay gives us an opportunity to rectify any problems encountered. Sorry to hear that you would not wish to stay with us in the future as I still feel that we offer exceptional value and a friendly welcome and attentive service. Regards Richard
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Write a Review

337 reviews from our community

Traveller rating
    101
    128
    51
    34
    23
See reviews for
36
203
7
4
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (81)
Date | Rating
  • English first
  • Any
English first
Manchester, United Kingdom
Level Contributor
44 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 2 February 2014

The Albany is quite close to North beach and the town centre which is ideal for exploring Tenby. We travelled with National holidays and had a good time - warm welcome; good meals and choice; comfy spacious room, 2nd floor, with many facilities (no lift for the less abled but cases are taken to your rooms). Our first visit to beautiful Tenby and recommend it. I imagine it will be packed come the summer.

Room Tip: Room 23 is a large family room to the front, second floor. You can hear some morning traffic through...
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  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank badgeralan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Tenby, Owner at The Albany Hotel, responded to this review, 3 February 2014
Hi,
Thank you for taking the time in writing this review and very pleased that you enjoyed your stay. I hope to welcome you back on a future occasion. Regards Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 3 January 2014

Our first trip to Wales and our first holiday away from home at Christmas were made very special by Richard, his family and all the staff st The Albany. We received such a warm welcome and the meals were fabulous. Nice atmosphere in the dining room and bar areas. The hotel is a little old and tired in places but it is very clean and comfortable. We went we with National Holidays and the whole coach party came away smiling, saying what a wonderful holiday it had been. Fun evening entertainment came from Ken the keyboard player, hoi bingo- you have to try it! And the fun quiz which gave us all a good giggle. Can't wait to return in the summer hopefully.

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mich32001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Tenby, Owner at The Albany Hotel, responded to this review, 13 January 2014
Hi, Thank you for taking the time in writing a review following your recent stay over the Christmas period. I am delighted that you enjoyed your stay with us and we hope that we may see you again in the future. Best wishes for 2014! Regards Richard
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Swansea, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 4 November 2013

stayed here for 1 night 1st of november.staff friendly and couldnt do enough for us.room basic but clean.lovely breckfast.will definately go back,cant understand the bad reviews put on here.was central to tenby center,bed was comfy,bathroom clean,lovely fluffy towels,flat screen tv,tea and coffee facilities in room.lovely dining area and bar area,yvonne and allan jones from abercrave south wales

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Yvonne J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Tenby, Owner at The Albany Hotel, responded to this review, 5 November 2013
HI, Thank you for taking the time in writing your review following your recent stay with us. I am delighted that you enjoyed and we look forward to welcoming you back in the future. Best Wishes Richard
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Crewe, United Kingdom
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
5 of 5 bubbles Reviewed 27 October 2013

First time at The Albany. Made most welcome by owners and staff. Our room was clean, warm & cosy with plenty of hot water. Full choice of breakfast. Really couldn't ask for more. Excellent value. 10/10

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Hayley G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Tenby, Owner at The Albany Hotel, responded to this review, 2 November 2013
Hi, Thank you for taking the time in leaving this review. Very pleased that you enjoyed your stay with us and we look forward to welcoming you back in the future. Regards Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carmarthen, United Kingdom
Level Contributor
58 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 22 October 2013

Richard and his family run a clean, comfortable and friendly b&b which provided a fab venue for our school reunion. Our room had a massive bed and we had a lovely night's sleep after a great party in the lounge. Thank you Richard, Rhi and Morgan for working tirelessly to make it a party to remember.
If you want a lovely hotel that's excellent value for money in the middle of Tenby, this is it.
We will be back!

  • Stayed October 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Julia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Tenby, Owner at The Albany Hotel, responded to this review, 23 October 2013
Hi Julia, Thank you for your review following the recent school reunion. Really looking forward to welcoming you back in the future and I shall pass your thanks onto Rhian and Morgan :) Cheers Richard
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Swansea, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 15 October 2013

Thanks to Richard for the superb welcome for the school reunion. Lovely venue and great company.

Richard's tireless effort to make the night enjoyable was appreciated by all.

See you next year and I am sorry that my roommate drove home with the key to room 4!

Ian

Stayed October 2013, travelled with friends
Helpful?
2 Thank Ian A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Tenby, Owner at The Albany Hotel, responded to this review, 15 October 2013
Hi Ian, Many thanks for leaving your review following your stay last Saturday - as you say it was a memorable night and the key did arrive back here this morning. Looking forward to next year if not before. All the best Richard :)
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Additional Information about The Albany Hotel

Property: The Albany Hotel
Address: 22-23 The Norton, Tenby SA70 8AB, Wales
Region: United Kingdom > Wales > Pembrokeshire > Tenby
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #19 of 24 Hotels in Tenby
Price Range (Based on Average Rates): £
Hotel Class:2 star — The Albany Hotel 2*
Number of rooms: 23
Official Description (provided by the hotel):
The Albany Hotel is owned and run by the Slate Family, which consists of Richard & Lisa (Brian & Janet have recently retired from the day to day operation of the hotel). Their aim is to make it feel like a home from home to make their guests feel welcome. Situated just off the North Beach and minutes from the main square in the centre of Tenby, this makes The Albany Hotel the ideal place to stay. Tenby is the ideal location to also visit the rest of Pembrokeshire with its beautiful coastal walks, and many attractions such as Folly Farm, Oakwood, Colby Gardens. Heatherton, Manor Park, Saundersfoot and many more .... ... more   less 
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Also Known As:
Albany Hotel Tenby
The Albany Hotel Tenby, Wales

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