we booked an executive room and emailed ahead to request a nice view (no reply), we were given a room with two small high up port hole windows over looking the chimney pot! we couldn't sleep at night because of the heat(no air con) and noise from nearby lift, we requested a move but they said hotel was full so I requested a fan, they said they would source one but never got!
buffet dinner was busy and options especially for fresh vegetables and desert were poor, apparently if you don't like the one gateaux on offer you need to ask the waitress and hope she returns with something......but she may not return at all!
Hats off to the lovely English restaurant reception man who's customer service was excellent.
all in all this hotel was aimed at the older age group especially coach parties, it was good value for money but not as good as other seaside Britannias that we have visitedMore