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“Great value, historic hotel.”

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Britannia Prince of Wales - Southport
Ranked #18 of 24 Hotels in Southport
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Great value, historic hotel.”
Reviewed 29 July 2014 via mobile

Been again to the Prince of Wales as it's superb value for money and is set on the main shopping street (lord street) with its wonderful canopies, The building is very architectural and is from a bygone era, it does require some updates as do most places nowadays but this doesn't detract from its character, There is an absolutely beautiful ballroom that's well worth a look if you visit it, The breakfasts are good quality and the bar extremely well priced for a hotel, I. Can't recommend it enough for the price really and my partner who's first visit it was she adored the place, Maybe next time we will get an upgraded room with a jacuzy bath which I have stayed in before and we may even plan (fingers crossed) our wedding here as they do packages for this. Our thanks to the staff and we will be back very soon..

Stayed July 2014, travelled as a couple
Helpful?
5 Thank Alan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (490)
Date | Rating
  • English first
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English first
Sheffield, United Kingdom
Level Contributor
86 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 28 July 2014

We are pretty well travelled and used to the ups and downs of accommodation. Sadly the hotel has definitely seen better days; it's tired and lacks many modern conveniences and even lacks fresh air due to not being able to properly open the stuck painted windows. The bed and bed linen were poor quality, lacking any sign of 'luxury'. If you get the timing wrong, the buffet breakfast is a bun fight and OK if you like soggy toast. Reception staff are pretty unhelpful and lack the enthusiasm for the job. Overall a disappointing experience. Will be looking at the Premier Inn or Travel Lodge for our next visit as at least the standard is consistent and perhaps ones expectations are more likely to be met.

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Julie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Southport hotels

Burnham-On-Sea, United Kingdom
Level Contributor
69 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 24 July 2014

We booked this break through Groupon it was extremely good value for money the place was clean and the room had everything you need however the public rooms are tired looking and the food option on the evening was dismal the second evening we ate at a local restaurant, the breakfast was good and the staff were very helpful and polite. The town of Southport is a delightful British seaside resort and well worth a visit.

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank Booboobags
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bury Lancs
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 23 July 2014

We stayed 20/07/2014 for one night on the wine DBB deal which cost £55.00. When we arrived it was a very hot day and was allocated a room with no windows or fan, went to reception and spoke too Lucy, with no fuss gave us another room which was a lot better. The food for evening meal & breakfast was very good. We will be going to revisit in the near future. Many thanks to Lucy. K0

  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank chantilly1BuryLancs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Netherlands
Level Contributor
110 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 21 July 2014

Don’t go there if you are younger than 85. It is back to the 19th century. No Wi-Fi, no telephone, back to basics. The worst hotel in more than 30 years.

I regularly stayed in this hotel 25 years ago on business trips. Then it was one of the best hotels in town. Therefore we decided to book this hotel again for our trip to the British Open Golf Tournament. How wrong you can be……………..
Unfortunately things have changed dramatically during this period of 25 years. A summary:
- During check in one lady was helping a customer with some enquiries. Another lady in the reception area didn’t even look at us. Apparently it wasn’t her job to look after customers. We had to wait more than 5 minutes. It was just the beginning.
- The lobby was filled with old pensioners. Average age: well above 80.
- In 1995 the carpets and paint on the wall looked already a bit outdated. I don’t think that they redecorate since then and it shows. Holes in the carpets, worn paint, creaking floors. And it smelled as if it had not been cleaned for quite a while. Dust and dirt was hanging on the ceiling of the breakfast area. Sometimes it dropped down on a plate.
- Outside a disco was playing loud, but he window in the bathroom could not be closed because of a rotten window frame.
- The lift was broken as indicated by a scrappy paper on the door. Guests had to use the very small lift for the Staff in a very cramped area. I wonder if this would have been approved by the Health and Safety Officials. When a coach arrived with new guests (average age well over 80) more than 10 people were waiting in front of this lift to go upstairs with their luggage and wheelchairs. I only can say that I admire the patience of these people.
- The room was very, very basic. When you moved in the bed the headboard of the bed moved against the wall. We had to put a towel between the bed and the wall to prevent creaking.
- The TV was the same as 25 years ago as well. Small, old-fashioned picture tube, square, no teletext, no news. They never have heard of flat screen I suppose.
- It wasn’t possible to call a friend in the UK from the room! When I asked the lady at reception she told me that the telephone only can be used to call her or to call other rooms. It told her that this is 21st century not the 19th. “Company Policy, Sir…………………” So I had to use my mobile phone. Much more expensive, because I am a foreigner.
- No Wi-Fi in the room. Again to the lady at reception. A different one this time. “I am sorry sir, there is no Wi-Fi in the rooms, Company Policy, sir. But you can use the Wi-Fi in the lobby”. It didn’t work, so back to the lady. “I will check and come back to you in 15 minutes”. After 30 minutes I decided to ask her about the situation. “We are very sorry sir, but the Wi-Fi is broken. We have send for an engineer, but it can take 2 days or more, we don’t know”. Then it appeared that there was one area at the end of a corridor sitting on a chaise longue from the 19th century (how appropriate……….) where we had some reception. This was very, very, very slow. So hardly usable.
- Breakfast: a very small buffet area and very little choice. On the first day they run out of toast, eggs, juices etc regularly. The old pensioners patiently waited in the cue. The breakfast area was packed and the staff could not cope. The second day the area was almost empty and still no fruit or toast. Why would you open a new tin of fruit (yes, it was from a tin) or prepare toast for a couple of guests? We asked 2 staff members, but it took more than 10 minutes to fill up some of the supplies. The 3rd and 4th day we just coped. The dirty ceiling is already mentioned.
My wife called it Faulty Towers, but I disagreed. Faulty Towers was good for a laugh, the Prince of Wales isn’t at all.

Room Tip: Don’t go there if you are younger than 85. It is back to the 19th century. No Wi-Fi, no telephone, b...
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
9 Thank Linze B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lancs
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 21 July 2014 via mobile

I've known this hotel for years, it always looks grand but how much has it slipped into one of the worst hotels ever. First As a paying guest you would expect the use of the car park, well you can if its not full with general public parking there for free. So you have to find a pay and display on the street. Then to discover that the lift didn't work and being on the 3rd floor didn't make things any better. The room was extremely dirty and smelt like old ladies with urinary problems (sorry I don't mean to insult any one). The filth was an utter disgrace, the tea tray contained 1 tea bag, 1 pod of milk and 1 coffee. The fan didn't work in the bathroom and trust me when I say it should have done!!! ( The public lavatories smell much better) The floor boards squeaked every time you walked on them. So where is the maintenance dept The staff had a couldn't care less attitude.
The fire alarm went off for no apparent reason at 6.00am, not good to say it was a sleepless night what with all the puking sounds, banging doors, and general appalling behaviour and disturbance from what can be classed as the lower end of society. The hotel cater for the pensioner on the look out for cheap accommodation and food
Well I'm sorry but I'm not yet that age and when I am I know not to stay there "ever" again. As far as the hotel company and brand name goes, then guys seriously, get of your backsides and get this hotel back to what it used to be. You can do much better than this. The manager needs a reality check if he thinks the standard is acceptable.
I booked this as a last minute availability as nothing else was available. I can see why they had rooms left and every where else was full.
It really was bad !!

Stayed July 2014, travelled on business
Helpful?
5 Thank LancsBusytraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chester, United Kingdom
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 19 July 2014

We recently spent a weekend in this rather grand Hotel, and yes, it's decor, furniture and staff lived up to its name , however why on earth they don't pay attention to the welfare and comfort of clientele . We are pensioners and were given a room that we needed to climb three stairs to the en-suite the mattresses were dreadful we got no sleep ,and although the television worked it must have been one of the first ever invented so not all pleased with our room . Having said that the hotel was in a good location for shopping .although You had to pay parking fees to stay there. Having read that Winston Churchill favoured this hotel, we were keen to stay there. But any future visit to Southport will be in one of the many highly rated guest houses .

Room Tip: Don't stay in 133
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Stayed July 2014, travelled with friends
Helpful?
2 Thank SHKIRA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Britannia Prince of Wales - Southport

Property: Britannia Prince of Wales - Southport
Address: Lord Street, Southport PR8 1JS, England
Region: United Kingdom > England > Merseyside > Southport
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #18 of 24 Hotels in Southport
Price Range (Based on Average Rates): £
Hotel Class:3 star — Britannia Prince of Wales - Southport 3*
Number of rooms: 154
Official Description (provided by the hotel):
The Prince of Wales Hotel in Southport is a beautiful reminder of our Victorian Heritage, an elegant building with landscaped gardens. Throughout the reception, lounge area and bedrooms, the decoration has been kept in keeping with the elegant and stylish character of the building. All 154 en-suite bedrooms of the Prince of Wales hotel have been tastefully designed to preserve the Victorian style of this Southport hotel. Many of the rooms overlook Lord Street, the main shopping and entertainment area. ... more   less 
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Also Known As:
Britannia Prince Of Wales-Southport Hotel Southport
Hotel Prince Southport Wales
Southport Prince Of Wales
Prince Wales Hotel Southport

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