I stayed for one night at this hotel recently. I chose it because I had never been before and had worked in its sister hotel on Lord Street many moons ago when both were privately owned and were beautiful. What a disappointment. I booked an 'executive' double room as I was advised that these were the only rooms with a view of Lord Street. However, what they didn't say was that there were enormous overgrown trees blocking said view!! Room 202 was enormous, but that's about the only positive I can think of. It was very 'tired', the chair was filthy and torn. Curtain lining was torn and the sofa had so many springs sticking up it was difficult to find a spot to sit on.
The bed for comfy and the duvet cover was spotless, but the duvet itself was nylon which looked as though it had been washed at 100 degrees and resembled something between meringue and craters on the moon! The tv only had around 3 channels that worked and the tea and coffee on offer was very sparse!
The bathroom was long and thin but only had a voile curtain at the window (no blind to close) so having a bath or shower with the light on would have been very interesting for the residents walking outside!! The toilet seat what hanging off at one side and the floor was in need of a thorough clean. The grout on the tiles was full of mould and the sealant round the bath had seen better days.
When I walked into breakfast the next morning there wasn't a waiter/waitress to be seen. I found myself a seat and helped myself to orange juice whilst I waited. It tasted more like very watery orange squash not juice! Two members of staff walked in and helped themselves to food on the way into the kitchen (not very professional) and when I finally helped myself to the buffet breakfast it was cold. Breakfast started at 7.30 and I was there at 8. The toast was on a tray ready toasted, but obviously cold as there must have been about 50 slices on the tray. Again very disappointing for £5 extra.
I didn't ever see a porter in the hotel and the lift was out of order so I had to use the service lift to take my case upstairs - not that pleasant. Good for my waistline as I used the stairs after that!
It's a shame that this hotel has been left to get in such a sorry state - it used to be a magnificent place but sadly no more. For one night I made do but if I'd been staying for a holiday I would have asked for another room and not paid for an 'executive'. If that was an executive I hate to think what a standard would be like.
In my humble opinion Britannia needs to close this hotel for a winter season and gut it to make it acceptable. On a positive note the reception staff were very helpful. Not so much the restaurant staff. There does seem to be plenty of parking at the hotel, but I wasn't told until I arrived that I had to pay, again for one night I didn't mind.
- Official Description (provided by the hotel):
- The Prince of Wales Hotel in Southport is a beautiful reminder of our Victorian Heritage, an elegant building with landscaped gardens. Throughout the reception, lounge area and bedrooms, the decoration has been kept in keeping with the elegant and stylish character of the building. All 154 en-suite bedrooms of the Prince of Wales hotel have been tastefully designed to preserve the Victorian style of this Southport hotel. Many of the rooms overlook Lord Street, the main shopping and entertainment area. ... more less
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- Also Known As:
- Britannia Prince Of Wales-Southport Hotel Southport
- Hotel Prince Southport Wales
- Southport Prince Of Wales
- Prince Wales Hotel Southport