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“Dont go!”

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Britannia Prince of Wales - Southport
Ranked #18 of 24 Hotels in Southport
Barnsley, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Dont go!”
Reviewed 22 February 2011

We recently booked a short break at the Prince of Wales and found it in desperate need of modernisation. We booked an executive family room and We were given a room on the 3rd floor which we found depressing and cold ,we requested a change of room and were given room 329 as an alternative which was very cold and damp with no central heating in the room in Febuary! There was no alternative room so we got a refund and came home a 200 mile round trip! The hotel is very old, cold and damp smelling rooms, it needs bringing into this century. The car park was ok if you own a very small car otherwise it was a struggle to get into the spaces as they were very tight.

  • Stayed February 2011, travelled with family
    • Value
    • Location
    • Rooms
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Helpful?
2 Thank amandaaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (490)
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English first
Cornwall, England
1 review
Reviewed 8 February 2011

Stayed at the Hotel with my friend and had a lovely big room with a Double & a single bed in it, the Hotel was so warm and welcoming, Very big and old but very well kept up.
The breakfast was always hot and plenty of it and a choice for everyone.
The only down side was the Hotels bar shut up to early, when you had come in for a night cap it was shut: :( .
But would recommend to anyone travelling to Southport to use this Hotel the location is spot on for alsorts. Bars, Shops and a short distance to the coach pick up point.
A Excellent Stay,
Thank you the Prince of Wales.

  • Stayed February 2011, travelled solo
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Helpful?
Thank shelley47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sales-pow, Manager at Britannia Prince of Wales - Southport, responded to this review, 17 February 2011
Thank you for your feedback, It is always pleasing to read the good comments people put on trip advisor, We do have night porters on who should have been able to provide you with drinks after the bar is closed im sorry if this was not the case, When you return to the hotel in the future please let us know that you have put good comments on regarding the Prince of Wales and we will be pleased to give you a bottle of wine with our compliments
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Manchester, United Kingdom
Level Contributor
28 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 7 February 2011

just returned from 2 night stay , excellent value for money, clean rooms , good food , efficient staff , good all round service

  • Stayed February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank L5245
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sales-pow, Manager at Britannia Prince of Wales - Southport, responded to this review, 17 February 2011
Thank you for your feedback ,It is always pleasing to read the good comments people put on trip advisor ,When you return to the hotel in the future please let us know that you have put good comments on regarding the Prince of Wales and we will be pleased to give you a bottle of wine with our compliments
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
1 review
Reviewed 2 February 2011

i recently stayed at the prince of wales with my wife and 2 children,both aged under 10. Upon checkin i was greated with a pleasant and friendly receptionist called Heather, the receptionist checked us in within a couple of minutes and we went to our room. We arrived at our room and were realy happy with the size and location as it was facing the main strip. The hotel was realy busy so as a result myself and family were asked to wait for 10 minutes to be seated at restaurant, we were seated within a couple of minutes and found the duty manager nick a very pleasant ,well mannered young man. After our meal we sat in the bar and had a few soft drinks, cheap prices and good service by the bar staff.The whole weekend was thoroughly enjoyable and my children both loved it even if slightly lacking in entertainment for them,Iam hoping to visit again on valentines day but just with my wife this time.

  • Stayed January 2011, travelled with family
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Helpful?
Thank Big_Frank09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sales-pow, Manager at Britannia Prince of Wales - Southport, responded to this review, 17 February 2011
Thank you for your feedback ,It is always pleasing to read the good comments people put on trip advisor ,When you return to the hotel in the future please let us know that you have put good comments on regarding the Prince of Wales and we will be pleased to give you a bottle of wine with our compliments
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southport, United Kingdom
Level Contributor
59 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 31 January 2011

Stayed at this Hotel friday to sunday ,never again Room allocated double with frosted window overlooking a yard ? complained upgraded to an Executive twin room not bad for price we paid but peeling wallpaper etc we are in 2011 and things have moved on Prince of wales get a grip .will admit excellent staff shame about hotel.

  • Stayed January 2011
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Helpful?
Thank mollymarie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sales-pow, Manager at Britannia Prince of Wales - Southport, responded to this review, 2 February 2011
Thank you for your comments on trip advisor ,Having checked the room for the over view of the yard and the ripped wallpaper ,unfortunately the window due to being frosted wont let me see the said yard and the walls are all plastered and painted ?
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Travellers are raving about these Southport hotels

Liverpool, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 30 January 2011

lovely hotel with relaxed atmosphere rooms were very cold ,we very disappointed with evening meal it was tasteless and looked throw together and sorry we never eat somewere else for evening meal this needs to improve . breakfast was nice and lots of it.

  • Stayed January 2011, travelled as a couple
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    • Location
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Helpful?
Thank dewsburys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sales-pow, Manager at Britannia Prince of Wales - Southport, responded to this review, 2 February 2011
Thank you for your comments on trip advisor .Its only when issues are raised during there stays that we can improve .Sometimes the rooms may be cold but the radiator thermostats just need to be turned on. There is always a senior member of the team on the restaurant desk who you can speak to regarding your stay!
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1 review
Reviewed 30 January 2011

Stayed for the weekend, had a lovely time, apart from one very rude young lady behind the bar, I believe she is called Emma. I have never heard someone be so rude, bad mannered and unhelpful. The rest of the staff were so nice, and helpful and the food wasn't too bad either!! I would come back again, I just hope that young girl learns some manners.

  • Stayed January 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cadwell09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sales-pow, Manager at Britannia Prince of Wales - Southport, responded to this review, 2 February 2011
Very disappointed that a team member is mentioned in this way im sure if someone offended me in a hotel I would let someone know whilst at the hotel .The girls here are smart well dressed and always willing to help all of the hotel guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Britannia Prince of Wales - Southport

Property: Britannia Prince of Wales - Southport
Address: Lord Street, Southport PR8 1JS, England
Region: United Kingdom > England > Merseyside > Southport
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #18 of 24 Hotels in Southport
Price Range (Based on Average Rates): £
Hotel Class:3 star — Britannia Prince of Wales - Southport 3*
Number of rooms: 154
Official Description (provided by the hotel):
The Prince of Wales Hotel in Southport is a beautiful reminder of our Victorian Heritage, an elegant building with landscaped gardens. Throughout the reception, lounge area and bedrooms, the decoration has been kept in keeping with the elegant and stylish character of the building. All 154 en-suite bedrooms of the Prince of Wales hotel have been tastefully designed to preserve the Victorian style of this Southport hotel. Many of the rooms overlook Lord Street, the main shopping and entertainment area. ... more   less 
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Also Known As:
Britannia Prince Of Wales-Southport Hotel Southport
Hotel Prince Southport Wales
Southport Prince Of Wales
Prince Wales Hotel Southport

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