Stayed two nights while attending a conference . first the good points -Location is fine,close to the conference centre and handy for Lord Street and the town centre. Check in was quick and efficient . There is limited free parking within the hotel grounds at front . Bar staff were friendly and quick . The other two couples in our group had nice rooms that had obviously been recently refurbished- one on the ground floor and one on the third floor . Our exoerience wasnt so good and our room ( on the second floor with two windows overlooking the seafront) though spacious and basically clean was definitely due redecorating and updating . Apart from it just having the general feel of being "tired" and needing a coat of paint there was actually peeling wallpaper on the walls and around the windows and holes in the plaster; dark brown water stains along the radiator pipes,no fuse in the heated towel rail switch so it couldnt heat up and a nail sticking into the floor in the bathroom that served as a door stop. All things that could and should have been sorted by routine maintenance. Certainly no comparison to the obviously new bathroom and fittings in our friends rooms and bearing in mind we were all paying the same rate. Previous reviews have commented on the dust and dirt in corners and carpets and we noted those situations still exist. Similarly there were long queues of around 20 people at a time waiting to be seated / allocated a table on both mornings for breakfast because though the staff were friendly and polite, there is little or no organisation to clearing and allocating tables and clearly the room and arrangements are inadequate to cater for the volume of people needing to be served. Staff were so busy clearing and relaying tables on both mornings - food on the buffet such as cereals/fruit / yoghourts etc ran out and werent refilled for long periods thus significantly reducing choice available . I suspect that if you get one of the nice refurnished rooms at this hotel and are up early for breakfast you will probably be satisfied and have a good stay . However unfortunately that wasnt our experience .
- Official Description (provided by the hotel):
- Best Western Royal Clifton Hotel & Spa in Southport is noted for its exceptional range of facilities and excellent standards of service. Over recent years it has been thoughtfully refurbished to offer you the comfort you expect in the best location for a hotel in Southport. We have a choice of bedrooms including spacious family rooms and suites. Also the hotel boasts superb health club & spa facilities in Southport and a wide range of beauty and health treatments. ... more less
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- Also Known As:
- Best Western Southport
- Southport Best Western