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“Great hotel, lovely staff”

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Best Western Southport Seafront Royal Clifton Hotel & Spa
Ranked #10 of 23 Hotels in Southport
Level 4 Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great hotel, lovely staff”
Reviewed 16 March 2013 via mobile

Me and my partner had a lovely experience at this hotel. We stayed in a lovely double room and made good use of the health spa facilities. We had a few drinks in the conservatory bar before retiring to the lounge area, the staff even turned off the background music when my partner started playing the piano. We never made breakfast as we slept, overall we would definitely stay again.

Stayed March 2013, travelled as a couple
Helpful?
1 Thank D M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrea B, Manager at Best Western Southport Seafront Royal Clifton Hotel & Spa, responded to this review, 25 March 2013
Thank you for taking the time to write such a wonderful review, I was so pleased to read that you enjoyed your stay with us and even managed to play the piano in our lounge, I am sorry you missed breakfast hopefully on your next visit you will have the opportunity to sample our extensive breakfast menu, we look forward to welcoming you back again very soon.

Andrea Burton
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (491)
Date | Rating
  • English first
  • German first
  • Italian first
  • Polish first
  • Swedish first
  • Any
English first
St Helens
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 16 March 2013

From arrival to departure nothing was too much for the staff.
The hotel is kept spotless, reception staff go out of their way to help you and restaurant offers excellent food at a reasonable price and waiting staff are attentive and friendly.
There is a duty manager on duty 24 hours.
To sum up this is a very well run hotel and it also offers numerous banqueting suites.
Really looking forward to my next visit.

  • Stayed February 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank altravel65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrea B, Manager at Best Western Southport Seafront Royal Clifton Hotel & Spa, responded to this review, 25 March 2013
Thank you for your kind comments, I was delighted to read that you enjoyed your stay with us and found the staff very helpful, we do pride ourselves on our customer service and I will pass on your compliments to the team, we look forward to welcoming you back to the Royal Clifton very soon.

Andrea Burton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 March 2013

We hired the hotel for a whole weekend musical event. We found it met our needs perfectly in every respect.
It could do with being more disabled friendly as some of our older guests found. Some of the rooms need refurbishing but nothing major.
Overall very impressive from our angle.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Finetune64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrea B, Manager at Best Western Southport Seafront Royal Clifton Hotel & Spa, responded to this review, 25 March 2013
Thank you for taking the time to write a review, it was a pleasure to have you for the weekend and I am very pleased that you enjoyed your stay with us. We are currently refurbishing our rooms and there will be more disabled friendly facilities available including a brand new wheelchair friendly lift so I do hope that we have the opportunity of welcoming you back again very soon.

Andrea Burton
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Ripley, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 March 2013

Just had a great week end with our line dance friends at this lovely Hotel. Very friendly staff, very clean, food great. can't wait for Steve and Roz to take us back. Some of the staff have been working there for years, which is recommendation in it's self. Was talking to one lady who was there for the week-end, and she told me she usually stays in another one in Southport, but after spending the week end at the Clifton, she will certainly be going back there.
Jean and Pete Corby

  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jean c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrea B, Manager at Best Western Southport Seafront Royal Clifton Hotel & Spa, responded to this review, 25 March 2013
Thank you for your wonderful review, it was so pleasing to read that you enjoyed your stay with us and found the staff to be welcoming and friendly, I was delighted that you enjoyed the food and will pass on your compliments to our Head Chef, we look forward to welcoming you back again very soon.

Andrea Burton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malvern, England, United Kingdom
Level 1 Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 March 2013

amazing day staff always helpful, none of our guests complained about their rooms or food breakfast was gorgeous..lovely sea front bridal suite which can be booked as a normal room unless some places.. cant fault it at all so were going back in a month for a weekend.. absolutely amazing

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kirsty P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leabrooks, Derbyshire
Level 3 Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 5 March 2013

Cannot rate the hotel and staff highly enough. Nice clean rooms, lovely dance room in the middle of the hotel , lovely food in the dining room and very freindly staff giving a nice comfortable feeling. Location is good just out of town to avoid pubs and clubs with a lovely sea front walk. (Sea is a long way away at Southport).
Look forward to returning another weekend.

Room Tip: The Royal end is a little quieter and closer the resteraunt but the pool and fitness is in the centr...
See more room tips
  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank steveandroz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrea B, Manager at Best Western Southport Seafront Royal Clifton Hotel & Spa, responded to this review, 25 March 2013
Thank you for your very kind comments, I was delighted to read that you enjoyed your stay with us, the hotel is ideally located on the promenade and our promenade facing rooms have some amazing views, Lord street being only a couple of minute’s walk is a fabulous place for shopping, we are all looking forward to welcoming you back again very soon.

Andrea Burton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
northampton
Level 6 Contributor
56 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 5 March 2013

Stayed here in February for a night for an early meeting nearby. The cost was very low (about £36.00 including breakfast!) The place is large with meandering corridors and my room was big but pretty old fashioned. The Bar at the end was staffed by an unfriendly guy who wanted me to walk all the way back to my room for the piece of paper with my name on just so I could charge a beer to my room. On the way back I noticed another bar, asked them and he was fine, made a quick call to reception and I had my beer.

Didn't eat there in the evening but breakfast in the morning was fine with a good choice of hot food and some cereals.

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank animalthatswims
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrea B, Manager at Best Western Southport Seafront Royal Clifton Hotel & Spa, responded to this review, 25 March 2013
Thank you for your recent review of the Royal Clifton, The hotel is indeed a very old Victorian building with plenty of character and charm. I was sorry to read about the difficulties you encountered trying to charge items to your room, I have passed your comments onto our Bars Manager, unfortunately we do have to have procedures in place when charging to rooms to avoid any mistakes or errors being made with guest accounts, I do apologise for the unfriendly response that you received and please be assured that this is not a true reflection of our very high customer service standards, re training has taken place to ensure similar situations do not occur. I do hope that we have the opportunity of welcoming you back again in the near future.

Andrea Burton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Southport Seafront Royal Clifton Hotel & Spa

Property: Best Western Southport Seafront Royal Clifton Hotel & Spa
Address: The Promenade, Southport PR8 1RB, England (Formerly Best Western Royal Clifton Hotel)
Region: United Kingdom > England > Merseyside > Southport
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Southport
Price Range (Based on Average Rates): £
Hotel Class:3 star — Best Western Southport Seafront Royal Clifton Hotel & Spa 3*
Number of rooms: 120
Official Description (provided by the hotel):
Best Western Royal Clifton Hotel & Spa in Southport is noted for its exceptional range of facilities and excellent standards of service. Over recent years it has been thoughtfully refurbished to offer you the comfort you expect in the best location for a hotel in Southport. We have a choice of bedrooms including spacious family rooms and suites. Also the hotel boasts superb health club & spa facilities in Southport and a wide range of beauty and health treatments. ... more   less 
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Also Known As:
Best Western Southport
Southport Best Western

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