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“Still recovering from no sleep ”

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BEST WESTERN Southport Seafront Royal Clifton Hotel & Spa
Ranked #9 of 28 Hotels in Southport
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Still recovering from no sleep ”
1 of 5 bubbles Reviewed 31 July 2014 via mobile

I stayed at the hotel Saturday night with my partner. We have stayed the night before in a lovely b&b as we decided to go a day earlier at a fraction of the price and also included a cooked breakfast.

On arriving at this hotel we could not park the car as there were no spaces as they open it up to the public. However, were advised to use the rear car park. Unfortunately, I had not realized the distance .. As I ended up with pain in my shoulder and had to keep stopping as is quite a distance to carry a decent sized bag! My partner has back problems so he couldn't help . I am just 5' and struggle with carrying heaving things, hence choosing a hotel with parking ! We called hotel prior to booking to check this facility who stated "parking not a problem".

Went up to the room which was located at the rear and omg.. All I can say I hope you don't visit on a hot day and need to open a window . It was disgusting as though never been cleaned an don't get me started on the lack of view! Why on earth would a guest want a nice view anyway?

Room far too warm to sleep and could hear mechanical noises and loud music .. All night long!

Room basic so don't be expecting anything fancy.

Staff varied, some polite and others found quite ignorant. You feel like what is the point in complaining as you can tell they were not interested.

Saying that, my partner had made a complaint re car park & feedback in relation to problems in the room. He showed reception pictures they looked horrified! They don't seem to have stepped foot in one!

Since our return we have both been shattered from the lack off sleep so he emailed the manager .. Nothing back ! No Customer service, no customer care, no interest in their health and safety concerns that were mentioned.

On the upside .. The health suite was nice and staff well mannered

My advice .. Go to 4star plus b B&b who can't do enough to help !

Stayed July 2014
Helpful?
4 Thank Tracy V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (462)
Date | Rating
  • English first
  • German first
  • Italian first
  • Polish first
  • Swedish first
  • Any
English first
Manchester, United Kingdom
2 reviews
5 of 5 bubbles Reviewed 31 July 2014

Me and my family ( auntie, 2 little cousins : one aged 2 one aged 7 and nana) stayed at this hotel overnight and it was definatley worth the money! It was such a lovely stay! We only stayed one night but that one night proved to us that we would definatley stay again! The service was excellent! The rooms and bathroom was well tidy and looked after.. the food was lovely! The only bad thing was we was in a family room and the two single bed bedroom view wasnt very nice, also woken up by noisey neighbours from the hotel next to us but there isnt much you can do about that.. other than that.. FANTASTIC STAY!

  • Stayed August 2013, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Rebekah P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool, United Kingdom
2 reviews
5 of 5 bubbles Reviewed 30 July 2014

Our wedding was held at the hotel on the 19th July. I would like to thank everyone involved in making our day so special. i could not fault anything. the staff were all amazing and very helpful and couldn't do enough for us. The food was delicious. The whole day ran so smoothly and our guest really enjoyed themselves. The wedding was perfect from start to finish.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nikki.mcm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rochdale
Level Contributor
102 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
2 of 5 bubbles Reviewed 29 July 2014

We are staying at the above hotel as we write this review. Sorry to say, its not going to get the best review it's ever had.
When we arrived yesterday, we checked in with no problem, with a lovely receptionist called Michelle. We got to our room, which I believe is in the 'family' section of the hotel (the furthest away from anyone else). Our room is ok, but certainly not the best we have had. The bathroom is fine, but not at all helpful for towel hanging or placing toiletries. Unless you call one small shelf near the door an ideal place. The carpets in both ours and our Grandson room are badly stained and to be honest, I did not want to walk bare foot on them. We were overlooking the back of the hotel, which is thoroughly unpleasant to say the least. Worse still, in our grandsons room, the window was broken and stuck back in place with cellotape. Unbelievable!
The décor is sadly outdated and bland. The chairs are stained and shiny. I could not bring myself to sit in them at all. We had no fridge, despite the stifling heat, although when we requested a fan to cool the room, we were supplied with one quickly. On visiting the restaurant that night for our first meal, we were turned away as we had not 'booked' a table and there was a coach trip visiting !!!! 3 residents paying top dollar turned away in favour of a coach trip. Oh well, you live and learn. Apparently, we should have been told to book on the day we arrived, but sadly we were not told this. Needless to say, we decided there and then that we would not use the restaurant again at night. but eat out at other places. 3 people eating, at around £16 per head for 5 nights. I would say that was a considerable loss in revenue, wouldn't you?

The hotel looks lovely from outside. It is in a spectacular position, close to shops/parks/bars/restaurants and Pleasureland amusement park. It could be fabulous. And I am sorry to give it a bad review, as we would definitely come again. But money needs spending and quickly. Its tired and looks it.

Tonight we had 'entertainment' put on by the hotel. I was led to believe a band was playing. What we got was one man, in a tux, playing a keyboard (mostly out of tune) and "singing". Think of it as Max Bygraves (sorry Max) but totally out of tune. Whoever booked this person must have a serious hearing problem. Needless to say, we retreated to our room instead.

So there you go. The bad bits. The good bit is the swimming pool/gym and sauna. Really nice, and the young man working there could not do more for you.
The conservatory bar is lovely, a pleasant place to watch the world go by. Very reasonably priced food and drinks, but not the single malt whisky (Oban) which is £4.20 a shot. Ouch.

All in all, not the worst place to stay, considering it's location, but Best Western should be spending money on this lovely hotel....and putting its residents first.

By the way. If there are 3 people staying in one room, why only put 2 cups on the tray?

Room Tip: If you are bringing children, expect to be put at the furthest end of the hotel. No good for people...
See more room tips
  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
4 Thank smudgenozzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Southport hotels

Retford, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 29 July 2014

I have to say i feel slightly frustrated with this hotel, as we paid a bit more compared to others 'Premier Inn' and have a noisey evening with 2 wedding's going off way past 1am, with no air con in the room, there was lose wires hanging around the hall way which had been painted over to cover up. The Location was excellent and we found the breakfast the next day to be very nice too, but can't say i was impressed with anything. Even the staff were rude when we looked to order drinks at the bar... :( - Also - Watch out for bad flea's!!

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank Nigel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 28 July 2014

Me my husband stayed here for one night as we was at a wedding at ramada which is just a few minutes walk, we stayed here as it was cheaper then ramada. The staff At the this hotel was lovely and helpful breakfast was really nice. But the room was dated we was staying in the back of the hotel which was really loud with music as the bars and clubs was round the back not impressed but as we was staying for one night we never bothered the staff. But the room was clean and so was the bathroom. I would stay again but ask for a room on the front.

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank nicola a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrea B, General Manager at BEST WESTERN Southport Seafront Royal Clifton Hotel & Spa, responded to this review, 29 July 2014
Thank you for taking the time to write a review, I was pleased to read that you enjoyed your stay with us. The hotel is ideally located for the Town Centre and Lord Street and I am sorry that you were disturbed by noise that was caused by nearby Bars, unfortunately the occasional noise is inevitable however I do hope that we can welcome you back again very soon.

Andrea Burton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
wallasey, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 28 July 2014

stayed with my daughter for a mini girls break.We arrived early and the room was already ready so got to check in early.excellent .room very clean , staff all helpful and friendly .the food was excellent aswell,am already looking to stay again , On checkout we were able to leave our bags in the reception till we were picked up later that day which meant we could enjoy our last day without lugging bags around.the leisure facilities are fantastic .i will be staying again

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB

Helpful?
1 Thank Allison G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrea B, General Manager at BEST WESTERN Southport Seafront Royal Clifton Hotel & Spa, responded to this review, 29 July 2014
Thank you for your wonderful review of the Royal Clifton I was very pleased to read that you enjoyed your stay with us and managed to make use of the Leisure Club, it really is a great place to relax and unwind, we also have a new Salon with a range of beauty and hair packages which are great to combine with a Leisure Break, we hope to see you again very soon!

Andrea Burton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Southport Seafront Royal Clifton Hotel & Spa

Property: BEST WESTERN Southport Seafront Royal Clifton Hotel & Spa
Address: The Promenade, Southport PR8 1RB, England (Formerly BEST WESTERN Royal Clifton Hotel)
Region: United Kingdom > England > Merseyside > Southport
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Southport
Price Range (Based on Average Rates): £
Hotel Class:3 star — BEST WESTERN Southport Seafront Royal Clifton Hotel & Spa 3*
Number of rooms: 120
Official Description (provided by the hotel):
Best Western Royal Clifton Hotel & Spa in Southport is noted for its exceptional range of facilities and excellent standards of service. Over recent years it has been thoughtfully refurbished to offer you the comfort you expect in the best location for a hotel in Southport. We have a choice of bedrooms including spacious family rooms and suites. Also the hotel boasts superb health club & spa facilities in Southport and a wide range of beauty and health treatments. ... more   less 
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Also Known As:
Best Western Southport
Southport Best Western

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