I stayed at the hotel Saturday night with my partner. We have stayed the night before in a lovely b&b as we decided to go a day earlier at a fraction of the price and also included a cooked breakfast.
On arriving at this hotel we could not park the car as there were no spaces as they open it up to the public. However, were advised to use the rear car park. Unfortunately, I had not realized the distance .. As I ended up with pain in my shoulder and had to keep stopping as is quite a distance to carry a decent sized bag! My partner has back problems so he couldn't help . I am just 5' and struggle with carrying heaving things, hence choosing a hotel with parking ! We called hotel prior to booking to check this facility who stated "parking not a problem".
Went up to the room which was located at the rear and omg.. All I can say I hope you don't visit on a hot day and need to open a window . It was disgusting as though never been cleaned an don't get me started on the lack of view! Why on earth would a guest want a nice view anyway?
Room far too warm to sleep and could hear mechanical noises and loud music .. All night long!
Room basic so don't be expecting anything fancy.
Staff varied, some polite and others found quite ignorant. You feel like what is the point in complaining as you can tell they were not interested.
Saying that, my partner had made a complaint re car park & feedback in relation to problems in the room. He showed reception pictures they looked horrified! They don't seem to have stepped foot in one!
Since our return we have both been shattered from the lack off sleep so he emailed the manager .. Nothing back ! No Customer service, no customer care, no interest in their health and safety concerns that were mentioned.
On the upside .. The health suite was nice and staff well mannered
My advice .. Go to 4star plus b B&b who can't do enough to help !
- Official Description (provided by the hotel):
- Best Western Royal Clifton Hotel & Spa in Southport is noted for its exceptional range of facilities and excellent standards of service. Over recent years it has been thoughtfully refurbished to offer you the comfort you expect in the best location for a hotel in Southport. We have a choice of bedrooms including spacious family rooms and suites. Also the hotel boasts superb health club & spa facilities in Southport and a wide range of beauty and health treatments. ... more less
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- Also Known As:
- Best Western Southport
- Southport Best Western