Arrived at the hotel on Friday evening for a 2 night stay for my husbands 30th birthday. First impressions were ok, although the hotel seemed a little dated. We were given our room keys, 240 and 241. On walking into the rooms there was a "dirty" smell. The room was tiny and felt very claustrophobic and was dark despite it still being day light outside. Outside the window the view was of the back of the hotel, and was basically a view of brick walls. The bathroom was very old with a pink suite and a number of broken tiles. Room 241 was much the same. These were certainly not the nice, modern, newly renovated rooms I had seen on the website when booking!! I was gutted as this was booked for a special occasion. I went back to reception who offered to show us another room. However, this room was much the same except it backed onto a fan of some sort so was very noisy in the room. The receptionist advised that the "new" rooms at the front of the hotel were fully booked so we couldn't be moved to one of these. We decided to get a refund and leave. For the amount of money we spent we expected better - we expected what was advertised on the website - a clean, modern, spa hotel. When in reality this is a dim, run down hotel in much need of a deep clean and renovation. So gutted that our weekend has been ruined and we had to travel home as all other hotels in the area were now fully booked. Avoid this hotel - better rooms in a premier inn.
- Official Description (provided by the hotel):
- Best Western Royal Clifton Hotel & Spa in Southport is noted for its exceptional range of facilities and excellent standards of service. Over recent years it has been thoughtfully refurbished to offer you the comfort you expect in the best location for a hotel in Southport. We have a choice of bedrooms including spacious family rooms and suites. Also the hotel boasts superb health club & spa facilities in Southport and a wide range of beauty and health treatments. ... more less
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- Also Known As:
- Best Western Southport
- Southport Best Western