We booked to stay at the Albert & Victoria hotel, last weekend. It was a treat for me, from my daughter owing to my illness. We arrived at the Hotel and because they could not offer us the twin room that we had booked, they gave us a room with a four poster bed and a jacquzi.bath. My daughter and I went for a walk and returned to the hotel approximately 9pm. We asked if we could have a meal but the restaurant was closed. I was looking forward to a nice soak and relax in the bath. I got in to the bath and my daughter went for some help to get the TV working. I was in the bath for 10 minutes and my daughter shouted, 'Mum the ceiling is leaking and there's water coming down the wall'. My Daughter went for help again and as I am disabled, it was difficult for me to get out of the bath on my own. All I could hear was some men in the bedroom, discussing the leak and taking ceiling tiles down. I managed to get out of the bath and get dressed. Not feeling relaxed but very anxious that we might be in a room that was a health hazard. The men left the bed room and my Daughter said they had gone for a plumber. I asked if they had offered us another room but she said no. I told her to gather our belongings and I went to the reception. The Manager was sitting on the couch in the bar area, and he didn't even seem concerned that we had to leave the room owing to the water leaking. He didn't offer us another room or a refund. My daughter said that the hotel was full so we could not have another room but he was not concerned. I asked if he could refund the room charge, back on to my Daughter's bank card but he aid that he did not know how to do it and that the secretary wasn't there. I asked him to refund the money again but he said no. So I said that I was going for the Police to bring them to the Hotel to sort it out. I am ill and by then my blood pressure was soaring. I left the hotel in tears and went to our car. A woman followed me out and handed me the cash as a refund. By then it was late and we drove around Southport looking for another hotel but we couldn't find one with vacancies. We tried on line, but the closest we could find was in Liverpool, where we live. So all we could do was to drive home at midnight.This was supposed to be a treat for me, owing to my illness and caring responsibilities, but it ended up be more stressful for me. The Hotel looked nice but the Management have no Management or people skills and they certainly don't have their guests interests at heart. I just hope that travelers to our Area do not stay there after traveling a fair distance. Find another Hotel in Southport, it's a lovely place, so please do come to Merseyside/Sefton but don't stay at this hotel.
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