This hotel is disgusting. My boyfriend booked this as a surprise for my birthday because it had a spa n stuff. Mh god what a surprise it was. As soon as I saw the building I was disappointed. The car park was terrible. We walked into the grubby dated reception that stank of stale ale. I thought oh well the rooms might be a bit better. The landings were scruffy and walls are stained. We were on the fourth floor right at the top of the stairs and there was a very strong smell of canabis outside our room. When we got in it wasn't much better. There was stains all over the carpets. Everywhere was thick with dust. The toilet was disgusting. He paid £89 for this room I wouldn't have paid £8. We went down to reception to find the manager shouting and taunting another guest who had complained. I told them the room was not acceptable we were offered another room. This was no better there were stains on the carpet, mould on the ceilings big stains on the wall. Dirt all over the carpet the wall paper had been ripped off and drawn on. The bathroom was filthy and had ring marks on the side. There was blood stains on the bedding I didn't have the heart to check in the bed. We went back to reception demanded a refund and was told we couldn't have one and had to email customer services which takes 28 days to get a response. What a joke. We were not in the building 15 mins. It is day light robbery how they think charging £89 for a room in that state is acceptable. I would not like to see the state of the spa. Please please avoid this so called hotel
- Official Description (provided by the hotel):
- The Scarisbrick Hotel in Southport is ideally situated right in the heart of the town, on the main boulevard Lord Street, in the midst of Southport's busy nightlife. This traditional characteristic building is in a prime location to enjoy all that Southport has to offer, combining elegant and stylish decor with modern luxury. This hotel is perfect for business meetings, or for those simply looking for an enjoyable seaside stay. ... more less
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- Also Known As:
- Scarisbrick Southport
- Hotel Scarisbrick Southport