I'm going to try and keep it short. we were really looking forward to a a mini break away. We usually do center parcs but thought we would try something new so we booked three nights here 27th-30th. We are a family of four ,children aged 2 and 6! After two and half hours drive we arrived at the site. My heart sank if I'm honest but thought don't judge it just yet! Checking in was awful. Queued for twenty five minutes to be told the check in was now taking place in the entertainment room so queued in there to be told club apartment check ins were back at reception. So queued back at reception and finally received our key and bedding. Walked a good five minutes to the apartment to find the key would not open the door ( raining heavy at this point) so me and the two children had to wait whilst my husband went back to get another key. Finally get into the room and It was fairly clean but the beds and bedding were so old!!!! I made two of the three beds up with the weirdest of bedding but the third bed pack was stained with mould and smelt very strong of damp so I had to go back again to reception to swap it. I actually wanted to cry at this point but held it together for the kids. After unpacking we walked out to look round. The swimming pool was being refurbished! ! !!!!!!!!!!! Massive let down our kids were so upset, we were told everything on site was free due to the pool being closed but there actually wasn't anything to do especially with it raining. When I booked the break there was nothing on the southport page to say the swimming pool would be closed. We were so upset about this and complained the following day and was told a manager would contact me but that never happened. We went to get some tea and wanted to go in the restaurant. There were plenty of tables free but not one clean and ready to sit at. To be honest I would sum the restaurant as filthy so then I took the children back whilst my husband queued for fish and chips. Totally and utterly disgusting and a rip off. The fish was boxed frozen fish and the sausages were awful. Luckily I had brought a few items from home so I made tea. So the two places to eat from were a no no so we decided to sleep on it and see how we felt in the morning. There was no hot water for a bath which was disappointing. I used all the towels I brought for swimming as pillows due to the ones provided being not much thicker than a towel! Basically the bad night sleep led to a 6am wake up and we packed up at 7am and checked out at 8am. When I complained at reception on checking out I was told there was swimming in southport which I had already googled but it was costly and the thought of having to come back to this place after a day out was a big NO. So we left and went to Blackpool. This experience has taught me a valuable lesson, read reviews before you book somewhere. To sum up staff friendly but the place itself is vile!! Very upset that my complaint was dismissed regarding the swimming pool. All customers should have been made aware before arrival on the refurbishment.
- Official Description (provided by the hotel):
- Pontins Southport was Re-born in 2011 following the purchase by Britannia Hotels. All our Managers & Staff are proud to work here at Pontins Southport & proud of our recent & ongoing improvements. Our Pontins is situated on the edge of the Sand dunes & only three minutes’ walk away from one of the longest & most beautiful stretches of beach/coastline in the EU. We have a lovely village just up the road at Ainsdale. And also boast Southport on our doorstep. Not forgetting the Home of the Beatles! Just a 20 minutes train journey from Ainsdale to the amazing City of Liverpool. Or just stay here and let us entertain you. We have our World Famous Bluecoats, the Croc Crew & We also book the very best cabarets around. Including finalists from the X Factor and Britain’s Got Talent. Let us entertain you & our thousands of other returning guests this season. We have a variety of different room types available for you to choose from. We have Club rooms, Classic rooms & Popular room types for you to pick from. Or why don’t you see if out little home from home The Bungalow is available? We feel that we offer comfortable accommodation at great prices. We also offer excellent facilities and have greatly increased the number of activities on Park and this has been noticed by a great number of our guests. And our food and drink is very good value indeed, especially our eat all you want breakfast for £4.95 & our three course evening meals for £7. We have recently received a Five Star Award for Food Hygiene from the Foods Standards Agency, so you know you are receiving excellent service and also fantastic value for money. These great prices are complemented by our happy hours at the bar! So come on over to see us at Pontins Southport the party for the kids and the whole family! ... more less
- Reservation Options:
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- Also Known As:
- Pontins Southport Holiday Park Hotel Southport
- Pontins Hotel Southport
- Pontins Resort Southport