We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“pontins get a grip”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Pontins Southport Holiday Park
Ranked #23 of 28 Hotels in Southport
Huddersfield, United Kingdom
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“pontins get a grip”
1 of 5 bubbles Reviewed 3 September 2014

I had read the reviews and was expecting it to be a bit grotty, I WAS NOT prepared for the ques and delay in getting a key for the apartment. The lack of entertainment and information whilst I WAS waiting for my room key. This is an important time to give the guest a taste of what they can join in with during their stay and I WAS told nothing. I demanded a room before 5pm with four young children to feed and a baby to settle I WAS furious at the delay. The chalet was o kthe floors filthy but I took cleaning equipment as I WAS expecting it.
It was the lack of respect by other guests shouting kids and adults after 11 at night that was more annoying.
It is not my kind of holidays others seemed to be having a great time, read the reviews and see if it's for you. We did self catering because of the bad reviews on the catering, take food with you andseeshop off site the Que in the shop at Pontins was always long. As was the chip shop Que.

Room Tip: Don't go all rooms are noisy.
See more room tips
  • Stayed September 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
7 Thank Diane N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

3,833 reviews from our community

Traveller rating
    343
    602
    670
    425
    1,793
See reviews for
2,506
236
8
14
Rating summary
  • Location
    3 of 5 bubbles
  • Sleep Quality
    2 of 5 bubbles
  • Rooms
    2 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    2 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (818)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Huddersfield, United Kingdom
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed 3 September 2014

Took two of our grandchildren half board. We took our own bedding and used the spare quilts as mattress covers as you could feel the springs. But we all slept well apart from noisy neighbours and the paper thin walls. This could be a great place but it needs updating and cleaners being trained better. I was quite shocked to find I had to clean the toilet before we could use it! Just was not good looking at the previous guests pubic hairs. We found the half board option was great and a good choice of food. Breakfast was fab. The kids loved the place. Just such a shame when all it takes would be a good cleaning team and a bit of updating. Would I go back? NO if it was updated a little maybe. If the cleaning was to the standard it should be. Yes for the kids.

  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Susan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Southport hotels

Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 3 September 2014

The rooms are dirty and the staff don't have any will to put things right and when I complained about the condition of my room the guy at the guest desk said and I quote" you don't need to tell me how dirty the rooms are I know" I gave them a chance to correct it and they did nothing! My table had a burn mark and the room was mingling I had to clean it myself with disinfectant, if it wasn't for my son I would have cut my losses and gone home, for such a Hugh company you would think that more effort would go into customer satisfaction, never again will I go with pontins again and I will worn everyone not to go there

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Andyf1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 3 September 2014

The room was old dirty the patio door have not been cleaned all old finger marks on I had to move the couch and found old sweet papers underneath, The noise of people going past the at 1.2. even 3 o'clock in the morning Just needs updating or knocked down waste of my time and money

Room Tip: don't stay there
See more room tips
  • Stayed September 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
7 Thank alan m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool, England, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 bubbles Reviewed 3 September 2014

I booked a long weekend here with my family then read tripadvisor but still went with an open mind.
We arrived a bit later than check in to avoid queues the hall was filthy covered in glasses, bottles, plates etc. We were given our key and sent to what we thought was our room, someone else was in fact staying there!!!
The manager I called wasn't helpful at all!!
We were then sent to a room that was by anyone's standards pure filth and disgusting after being in the room for an hour and trying to clean a cleaner knocked and asked us if we would like our room cleaning as it hadn't been done since the last occupants left!!! she spent less than 3 minutes apparently "cleaning" the room!!
The pool was a health and safety hazard we tried but after seeing used sanitary towels in the changing rooms and the smell of the place we decided enough was enough and decided to go home .....but not before my partner decided to use the loo in the arcade to find an adult had decided to empty their bowels on the corridor ....WE RAN FROM THE PLACE LOST OUR MONEY AND SHOWERED........NEVER STAY HERE AGAIN!!!!!!!
This place should of been shut down a long time ago and I have no idea how it is still open!!

Room Tip: Don't go here ever
See more room tips
  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
11 Thank Laughablelaura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 3 September 2014 via mobile

It was a shock when we arrived at the reception, It was absolute bedlam, kids running around like screaming wild and unattended to. Had to que, in the main hall to book in, along side the que for the bingo. On the way to the chalet, all the blocks of chalets looked the same, what I can only describe it as a housing estate, full of the roughest of people from Liverpool and a Manchester. There was a square green in the middle of a block of four blocks of chalets, with big holes in it. People let their children play out screaming and shouting till gone 11pm, then they were up again at 7.30am, screaming and shouting. I know it was only a £9.50, holiday in the Sun, which I have been going on for years and have stayed in far more superior holiday park than this. Pontin's needs to be closed down. It reminded me of the old program, Hidey High, with Sue Pillard.

Stayed September 2014, travelled with family
Helpful?
2 Thank Rachel Jayne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oldham, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 2 September 2014

the room me and my friends stayed in was very filthy and the pool was disgusting mould and dirty nappies and used sanitary towels on the floor the queuing for the food was terrible and the staff was friendly thats about it never staying there again and too expensive !!

Room Tip: ask if the rooms are clean before you enter challey
See more room tips
  • Stayed August 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Emma M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Southport hotels
3.8 mi away
Ramada Plaza Southport
Ramada Plaza Southport
#1 of 28 in Southport
4.5 of 5 bubbles 2,744 reviews
3.7 mi away
Premier Inn Southport Central Hotel
3.4 mi away
Britannia Prince of Wales - Southport
Show Prices
Show Prices
Show Prices
3.5 mi away
BEST WESTERN Southport Seafront Royal Clifton Hotel & Spa
3.5 mi away
Vincent
Vincent
#4 of 28 in Southport
4.5 of 5 bubbles 1,127 reviews
3.9 mi away
The Bold Hotel
The Bold Hotel
#3 of 28 in Southport
4.5 of 5 bubbles 460 reviews
Show Prices
Show Prices
Show Prices

Been to Pontins Southport Holiday Park? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pontins Southport Holiday Park

Property: Pontins Southport Holiday Park
Address: Shore Road | Ainsdale Beach, Southport PR8 2PZ, England
Region: United Kingdom > England > Merseyside > Southport
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Southport
Price Range (Based on Average Rates): £
Hotel Class:2 star — Pontins Southport Holiday Park 2*
Number of rooms: 769
Official Description (provided by the hotel):
Pontins Southport was Re-born in 2011 following the purchase by Britannia Hotels. All our Managers & Staff are proud to work here at Pontins Southport & proud of our recent & ongoing improvements. Our Pontins is situated on the edge of the Sand dunes & only three minutes’ walk away from one of the longest & most beautiful stretches of beach/coastline in the EU. We have a lovely village just up the road at Ainsdale. And also boast Southport on our doorstep. Not forgetting the Home of the Beatles! Just a 20 minutes train journey from Ainsdale to the amazing City of Liverpool. Or just stay here and let us entertain you. We have our World Famous Bluecoats, the Croc Crew & We also book the very best cabarets around. Including finalists from the X Factor and Britain’s Got Talent. Let us entertain you & our thousands of other returning guests this season. We have a variety of different room types available for you to choose from. We have Club rooms, Classic rooms & Popular room types for you to pick from. Or why don’t you see if out little home from home The Bungalow is available? We feel that we offer comfortable accommodation at great prices. We also offer excellent facilities and have greatly increased the number of activities on Park and this has been noticed by a great number of our guests. And our food and drink is very good value indeed, especially our eat all you want breakfast for £4.95 & our three course evening meals for £7. We have recently received a Five Star Award for Food Hygiene from the Foods Standards Agency, so you know you are receiving excellent service and also fantastic value for money. These great prices are complemented by our happy hours at the bar! So come on over to see us at Pontins Southport the party for the kids and the whole family! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Odigeo, Traveltool, S.L.U., Hotels.com, Evoline ltd, HotelQuickly and Cancelon so you can book your Pontins Southport Holiday Park reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pontins Southport Holiday Park Hotel Southport
Pontins Hotel Southport
Pontins Resort Southport

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing