I don't tend to complain in my reviews very often i save it until its warranted but i felt as i was awake due to the rave and bottle smashing going on below me i may aswell write a review.
I have called reception twice to complain about the noise from a party going on 2 floors below me (i feel sorry for the second floor) they told me we will close the doors, i called again not sure if the doors were closed as i could still hear every single word of the song being played. I asked to move rooms but apparently sold out (until we spoke to a manager where magically a room became available). The good part was the room was nice but spend the money on soundproofing not on fancy villeroy and boch bathrooms and you won't have me complaining.
The website states 'the Vincent takes comfort and personal service to new heights' my main gripe with this statement is why did i have to go downstairs and request to speak to a manager just so i can get to sleep, a call to reception should of been all it took to show that personal service. This is a cheap hotel don't get me wrong we paid just over a £100 and i don't expect the world for that but i do expect to be able to go to sleep when i want.
When i got to see a manager it was sorted very quickly and we were moved to the 5th floor (which i am now in and it is quiet) so credit where credits due and this is the only reason it is getting a poor not a terrible but still for the reviews saying this is like a 5 star hotel in London i would say you either have never stayed in a 5 star hotel in London or your idea of a 5 star hotel is a very loud bar/club/wedding venue with worse soundproofing than a travelodge! 5 star in Southport possibly but London that is laughable. I am now off to get some sleep finally night all!
- Official Description (provided by the hotel):
- Welcome to The Vincent Hotel The Vincent Hotel, Southport is a unique lifestyle hotel for the North West of England. Situated on Lord Street, Southport’s Parisienne Boulevard, the Vincent takes comfort and personal service to new heights – all within a fresh, stylish and contemporary interior. We look forward to taking care of you. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, Ebookers, Odigeo, TripOnline SA, Traveltool, S.L.U., Evoline ltd, HRS, getaroom.com, Cancelon and HotelQuickly so you can book your Vincent reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Vincent Hotel Southport
- Vincent Southport