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“Very disappointing”
Review of Vincent

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Vincent
Ranked #4 of 24 Hotels in Southport
Certificate of Excellence
Liverpool, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Very disappointing”
Reviewed 4 August 2014

Having read all the reviews here on trip advisor we decided to spend a bit more and stay at the Vincent. The rooms were of a good standard, however music thumping from below into the early hours and fire alarm going off did not result in the best nights sleep. Breakfast buffet was poor, the scrambled eggs were a strange texture, waited 10 mins for bacon and the bread basket for toast was full of mouldy bread. Won't be staying again.

Stayed August 2014, travelled as a couple
Helpful?
4 Thank VLB_07_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest H, Public Relations Manager at Vincent, responded to this review, 13 August 2014
Thanks for your review.

Sadly the fire alarms were out of our control. Although we are a non smoking hotel another guest set them off smoking in the bedroom. Most of our guests appreciate that we have a robust fire safety system in place - we need to investigate in all instances as always better to be safe than sorry. Sorry the alarms disturbed you.

We got your complaint email about the noise - apologies again we had quite a lively party going on as we said in our response mail back to you.

The mouldy bed and poor breakfast you've outlined above was not mentioned in your complaint to us, but I guess makes great sensationalism on tripadvisor. - Fortunately we had no other such complaints.

We hope to welcome you back.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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2 reviews
Reviewed 30 July 2014 via mobile

I stayed at The Vincent with my partner for my birthday, I have to say the hotel is beautiful, very grand and posh, we ate sushi for our evening meal in the restaurant and it was amazing, the rooms was clean and bed comfortable and roomy as well as modern and stylish and the staff were very friendly and helpful! Would defiantly stay again

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jade85swann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest H, Front Office Manager at Vincent, responded to this review, 21 August 2014
Thank you for your review.

Great to hear you enjoyed your stay. I agree with you, the sushi here is 'amazing'!!

See you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
136 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 29 July 2014

This was my 8th stay at the Vincent and although I didn't think it possible it was even better than ever. From the friendly and efficient receptionists to the lovely comfy beds and large rooms, to the wonderful food in the restaurant - you just can't beat it.

This time we did the half board rate which gives you dinner, bed and 15 quid towards food for the day which we spent at lunch and dinner on different days - as the Vincent is pretty much the best place to eat in Southport we were more than happy to just eat there all the time and were glad we did, great food!

  • Stayed June 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank sujatojo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest H, Front Office Manager at Vincent, responded to this review, 21 August 2014
Hi Al & Jane, Thank you for your review.

It was great to see you both again and we are so pleased you enjoyed another stay with us.

Hope your well, see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southport, United Kingdom
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 25 July 2014

Live local so did not stay in hotel but went for special birthday breakfast mid week. Very average. Food ok when it finally came but waited long time in empty restaurant. Service average. Felt like a hotel restaurant and not in a good way. Shame. Seems to be style over substance.

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
2 Thank Annemarie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Preston
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 24 July 2014

I went to the Vincent last night for an end of school year meal. The room looked very nice, some good touches - beachballs etc on the tables. The problems were basically with the food! There was a choice of two starters - soup or pate. I had the pate, which arrived with one piece of toast and a slab of pate, far too much for the size of toast. One of our table asked for some more toast, this never arrived. Then the mains... a choice of chicken - again - or mushroom risotto. The meal was so tiny most of us waited a while for other dishes to be brought through. A chicken breast, 2 and a half carrot sticks, some cabbage and an unidentified style of potato that was too hard for me to cut into and actually eat. Pepper was asked for, as both containers held salt, but failed to arrive until the meal was nearly finished. No choice for dessert, if you didn't like chocolate brownie, tough! 2 of our group complained and went to talk to the chef and were given a free bottle of wine, but when you've gone for a night out it spoils the night if you have to complain. There were a lot of us there, but this shouldn't have affected our standard of food - don't organise events such as these if you can't deliver. I was extremely disappointed and will not be eating there again. The two stars are for the table decorations and the disco.

Stayed July 2014, travelled with friends
Helpful?
5 Thank Julia J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 23 July 2014

Convienent location for shops bars and restaurnts staff friendly and helpful nice clean modern rooms with enormous comfy bed impressive bathroom with bath and shower would definetly recomend this hotel

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jule839
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest H, Front Office Manager at Vincent, responded to this review, 21 August 2014
Thank you for your review.

Nice to hear your comments, hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 13 July 2014 via mobile

Beautifully decorated with very friendly and helpful staff. Just returned home and already plan to return next month. Would definitely recommend this hotel to anyone! I won't be staying anywhere else when I am in Southport.

Stayed July 2014, travelled as a couple
Helpful?
1 Thank Gemma B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest H, Front Office Manager at Vincent, responded to this review, 21 August 2014
Thank you for your review.

Its great to hear your positive comments.

See you next month!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Vincent

Property: Vincent
Address: 98 Lord Street, Southport PR8 1JR, England
Region: United Kingdom > England > Merseyside > Southport
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Business Hotel in Southport
#3 Luxury Hotel in Southport
#4 Family Hotel in Southport
#4 Romantic Hotel in Southport
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Vincent 4*
Number of rooms: 59
Official Description (provided by the hotel):
Welcome to The Vincent Hotel The Vincent Hotel, Southport is a unique lifestyle hotel for the North West of England. Situated on Lord Street, Southport’s Parisienne Boulevard, the Vincent takes comfort and personal service to new heights – all within a fresh, stylish and contemporary interior. We look forward to taking care of you. ... more   less 
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Also Known As:
Vincent Hotel Southport
Vincent Southport

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