I keep reading some of these reviews over and over and can't believe they relate to the same hotel I stayed in. We were allocated a room on the top floor, the attic, although we were informed by the manager it was not an attic!!!!!! Perhaps it was heavens waiting room, although the room its self was anything but heaven. The en-suite facilities were a bath with a hand held shower, which didn't work. The sleep accommodation consisted of a double bed a single bed and bunk beds which are entirely unsuitable for someone in their sixties and no lightweight.
The food left a lot to be desired it was the cheapest supermarket brands, chewy cornflakes ,packet soup, tinned fruit and veg and frozen deserts,
When we arrived we were told by Gilbert, the manager, to come to him with any concerns we may have at the start of or stay and not to leave it until the last day when there was nothing he could do to resolve any complaints, So we did approach him as to the unsuitability of the room for three older people one with a knee complaint and another with breathing problems, trying scale three flights of stairs. His attitude was down right rude and more or less implied we knew what the accommodation was when we booked, which was not the case. So we were left to make the best of the situation. Having found that evening I could not comfortably sleep in the aforementioned bunk beds, I drew the short straw, we again complained to Gilbert, He was again offensive and arrogant but after seeing my friend was becoming upset he asked us to leave it with him. To his credit he did come to the room and removed the top bunk leaving me with a more acceptable single bed.
So I am at a loss as to how this hotel and manager have gained so many favourable reviews?
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