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“A Great Improvement”

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Park Head Country Hotel and Restaurant
Ranked #2 of 2 Hotels in Bishop Auckland
Certificate of Excellence
Stockport
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“A Great Improvement”
Reviewed 5 May 2008

I am a courier for a Manchester Based Coach firm, and visit this hotel three times a year.
Our previous visit in February was horrendous, with no heating, skeleton staff and no night porter, so it was with great intrepidation that we arrived again in April 2008.
But thankfully we were happily suprised.
New management had taken over the hotel and have been hard at work for the last six weeks renovating and upgrading the hotel.
The shabby old carpets have been replaced with good qaulity new ones, the beds and furniture, Tvs and Kettles etc have also been replaced, some rooms having been completed, others still being done, the central heating has been overhauled and a new boiler and radiators fitted. The buildings both inside and out have been painted and decorated. New security cameras have been fitted outside, both on the courtyard and the car park, which previuosly there were none, Fire hydrants have been fitted on out buildings, which were not there before.
The Courtyard has been given a much needed facelift and the Gardens are being brought back to life.
The new management are friendly and approchable, and attend to any complaint quickly and efficiently. They are more often than not, on site, to attend to any discontent that customers may have.
Staff are friendly and helpful.
I must congratulate the new Management on their turning a drab run down hotel, into a bright cheery and comfortable place to spend a holiday, and wish them luck with the rest of their plans for the place, which include a Beer Garden, a comfortable seating area outdoors for smokers and a childrens play area.
I look forward to our return trip in October.

Stayed April 2008
Helpful?
1 Thank Freya3756
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Leicester UK
Level Contributor
36 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 25 August 2006

I have stayed at the Park Head a couple of times now and I still can't make up my mind if it's good enough or not.
This is quite annoying as I stay in many hotels across the UK and usually come to a conclusion within the first few hours of my stay.
Sure the surroundings are pleasant enough and the staff are friendly although a little disorganised (room not ready for first stay and waited 20 minutes at reception on second stay before a member of staff booked me in)
The rooms are spacious and comfortable but very basic and the fixtures and fittings look outdated and tired.
Although the hotel is not positioned near a major road there is a lot a traffic noise that actually woke me up in the morning which was a little surprising as I'm used to traffic noise as I live next to the M1.
A major plus for the hotel is it's restaurant,the chioce of wine my be limited and incredibly expensive but the food options are quite amazing with everthing available from cantonese and chinese,indian,mexican a large range of seafood and all the usual dishes you would expect to find on an english menu plus the carvery as well!
It is because of the restaurant alone that I have decided to return to the hotel in a couple of weeks for a third time and hopefully come to a final decision about it.

  • Liked — food
  • Disliked — room
  • Stayed July 2006, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank china_blue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Park Head Country Hotel and Restaurant

Property: Park Head Country Hotel and Restaurant
Address: 13 Park View Terrace, Bishop Auckland DL14 8QB, England
Region: United Kingdom > England > Durham > Bishop Auckland
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Bishop Auckland
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Park Head Country Hotel and Restaurant 3.5*
Number of rooms: 32
Official Description (provided by the hotel):
Delightfully designed around a traditional courtyard setting, the Park Head Country Hotel and Restaurant has all the facilities one would expect from a modern city centre hotel whilst enjoying a delightful rural setting with views over County Durham. With thirty-two spacious rooms, all en-suite and equipped with Freeview TV and a large restaurant and carvery the hotel has become a firm favourite with those seeking a venue for conferences, business meetings, weddings, birthday parties or just simply a leisure break. And now, with newly created Beer Garden and Children's Play areas it is set to become an even more favourable venue. The large car park is free, secure, well lit and covered by CCTV Free WIFI throughout the hotel ... more   less 
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Also Known As:
Park Head Country Hotel And Restaurant Bishop Auckland, Durham

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