I stay here on business quite often and hopefully this means I can leave an honest review based upon regular stays over a period of time. I've reviewed it before and I have to say, it provides an excellent guest experience and great value for money on a consistent basis.
It is an airport hotel that also majors in conferences, which isn't surprising because it is huge at (I think) 450+ rooms. I've stayed there during large conferences and have never experienced any issues; there is almost always a dedicated check-in & front desk for the conference and so you aren't affected as a 'normal' guest. Also, even with late night awards events and wedding receptions with music, the layout of the place is such that there is no interruption from noise.
The staff are always professional, courteous and friendly: every time you pass someone when walking in the hotel, whether maintenance, guest service or housekeeping, they smile and say Hello. I've used most of the guest services and the laundry and concierge services are second to none; laundry is turned around in lightning quick time and returned beautifully cleaned and presented. I've flown in/out of Heathrow, staying at the hotel either side, and have come back to laundry I left in the room when I went stored with the concierge for collection upon check-in and even on a couple of occasions, taken up to my room whilst I was checking in.
The rooms are well appointed although I can empathise with those who says the standard rooms are a bit on the small size, although compared to many West End luxury hotels, they are positively huge! As I have probably said before, they are certainly more than adequate if you are staying overnight before/after a flight. If you're staying for longer, there are larger deluxe rooms that have noticeably more space, particularly overall storage space. All the rooms I've stayed in have been comfortable, well appointed and importantly with good quality beds that allow a good night's sleep.
Room service is prompt, reasonable and can make a fantastic omelette.
The main bar - Bijou - is superb. It has a welcoming feel and warm atmosphere; I still can't put my finger on it but I think it's the combination of the size of the space, the colour palette and the staff. Possibly aided by serving draught Grolsch.
The main restaurant - Oceanic (about the be renamed to Trunk) - has its own, separate listing under restaurants and I've reviewed it previously.
There is a gym that is functional, certainly good enough for what you're going to need for a stay of a day or so.
I've never had an issue with parking; granted, it can get busy but the car park is absolutely massive and there always seems to be space, even if it's a bit of a walk to the reception.
As always, there can be little issues that go wrong - a bulb going, a light not working or a Nespresso capsule being missing from the collection offered - but whenever I have raised them, they have been resolved quickly and professionally. If the worst part of your guest experience is that there is only 1 light blue Nespresso capsule as opposed to 2, then maybe I'm being picky or perhaps have an attention to detail that the hotel gets right almost all the time.
Overall I am a big fan of this hotel; it ticks all the boxes, so to speak: it delivers a very high level of customer service and provides a high quality guest experience on a consistent and reliable basis. The prices are competitive and for me, the staff add a human feel to the place that can all too often be lost in large, corporate brand hotels.
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- Also Known As:
- Radisson Hotel Hayes
- Radisson Hayes
- Hayes Radisson
- Radisson Blu Edwardian Heathrow Hotel Hayes, Greater London