This has become my default hotel when flying from Heathrow, as well as the (increasing) number of occasions where I stay here purely for the pleasure of an evening's relaxation.
I've written about this place several times before, as the previous reviews below show, and I have to say it just keeps on hitting the spot, reminding me of that Ariston...and on...and on TV advert (gosh, am I really that old now); turning out a high quality guest experience over and over again with accuracy and precision.
As an airport hotel with a pretty huge captive market, it would be easy for the hotel to do the minimum amount to provide guests with an 'adequate' stay and not give a damn about the overall guest experience. It never ceases to impress me that they do the opposite; they seem to be committed to going that bit further. The rooms are always immaculately presented, the staff are always welcoming & friendly, the laundry is always back before you expect it.
Being objective, the smallest grade of room is quite compact and if you are travelling with a lot of luggage, you could feel a bit hemmed in. My advice would be to always go for the next grade of room up, as these are larger and have more storage as well as relaxation space in the room itself.
The room furnishings have a feel of opulence about them, the beds are superbly comfortable (classic Radisson - soft but not too soft, very supportive of a good night's sleep) and there is a decent selection of Freeview channels on the large flat screen TV.
I have genuinely come here on several occasions when rather than drive for a few hours to get home late evening, I have just wanted to put my feet up and do nothing for an evening so I have checked in here. The restaurant Trunk (reviewed separately on here) as well as the Bijou bar (yep, reviewed that one as well) are superb; both with their own atmosphere.
As many of my previous reviews have said, the hotel's best asset are its staff. The front desk team are consummate professionals; welcoming, efficient, prompt and friendly. In terms of that first impression, I always leave the check-in desk feeling like a very valued guest whose custom is appreciated. Specific mention from this stay to the effervescent Yazmin (does she ever stop smiling?!) and the elegant Amy who is growing into her role.
The concierge team are very helpful, nothing has yet been too much trouble when I've needed some assistance with anything.
The prices can fluctuate but are always competitive, especially compared to the rest of the Radisson Blu Edwardian portfolio in London. Comparing prices, you could stay at Heathrow and get a taxi in & out of the West End still for less money than the rates charged by the other portfolio properties in central London.
Having stayed here for what must be approaching 50 times, I hope my accumulating experience establishes some credibility in respect of my comments and my opinion that this is a great hotel.
It offers a high quality overall guest experience, consistently and at excellent value for money.
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- Also Known As:
- Radisson Hotel Hayes
- Radisson Hayes
- Hayes Radisson
- Radisson Blu Edwardian Heathrow Hotel Hayes, Greater London