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HappyOzDayz
Derbyshire, United Kingdom

Pleasant surprise.

5.0 of 5 bubblesReviewed 18 Sept 2019
We stayed over at The Ibis for a night, en-route to Misano. Check in was extremely easy, it isn't a check in like i have ever used before. The reception staff come to you in the queue. We asked for a room over looking the airport runway. We were given room 501. As we do enjoy a spot of plane spotting we were in our element. Considering how many air craft were landing the hotel was very quiet.

We had a evening meal and drinks, this for London prices was extremely reasonable. Very tasty and quick service. We didn't have breakfast, but i believe continental starts at 4am.
We were going to get the hopper bus, but it would have taken three quarters of an hour to do a fifteen minute journey, as we had a early flight this wasn't suitable. The hotel staff told us they also had a taxi service running from the hotel which took us straight to the airport. For two adults and two suitcases it cost £13. And well worth the fifteen minute trip. This needs to be booked.

The hotel is very modern in many areas, some areas need a bit of Tlc, bathroom was small but nice. It would be nice if the towels were bigger. We are not large people and these were a snug fit. The room was small but expected for London. Kettle, mugs, hairdryer, storage etc.

Checkout was easy. We would without a doubt stay in this hotel again when going to Heathrow.
Date of stay: September 2019
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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IbisHeathrowGM, Assistant General Manager at Ibis London Heathrow Airport, responded to this review
Responded 1 Oct 2019
Dear HappyOzDayz,

Thank you very much for your fantastic review and kind words after your stay with us at the Ibis London Heathrow Airport.

We are all really happy to read that we managed to surprise you and surpass your expectations.

Your feedback will definitely encourage us to keep on improving the quality of the services for all our guests.

We look forward to welcoming you very soon.

Best regards,

Sergio Rojo
Assistant General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews harlington corner the bus heathrow airport rooms are small an early flight next morning an overnight stay bath road short stay bar and restaurant between flights bed was comfortable stayed here for one night night's sleep gbp tube hoppa
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Reviewed 18 September 2019

The ibis London Heathrow is a functional but comfortable place to stay for the short term. It was clean and the beds were comfy, everything you needed was available and the food was good, we had breakfast ans a meal in the evening. It was very easy to book, online check in was efficient and there was no waiting for the key on arrival. good information from the staff, a computer and printer available for guests meant flight check in and boarding passes no problem. Served by free buses, the hopper and taxis and staff can order the taxi no worries. staff were very helpful,efficient and friendly'

Date of stay: September 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Lesley P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IbisHeathrowGM, Assistant General Manager at Ibis London Heathrow Airport, responded to this reviewResponded 1 October 2019

Dear Lesley P,

Thank you very much for taking your time and sharing your experience after your stay with us at the Ibis London Heathrow Airport.

The whole team is delighted to read that you had such a great time and we cannot wait to welcome you again very soon.

Best regards,

Sergio Rojo
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2019

I wish all hotels were like this one, the staff are so friendly and make you feel welcome and relaxed, it is the second time i have stayed there and it excellant justlike the first time, and there will be a third & a forth. I would to say you to all of them

Date of stay: September 2019
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank michaelpH9271DM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IbisHeathrowGM, Assistant General Manager at Ibis London Heathrow Airport, responded to this reviewResponded 1 October 2019

Dear michaelpH9271DM,

Thank you very much for your great review after your time with us at the Ibis London Heathrow Airport.

We are really happy to read that you enjoyed your experience with us and we are looking forward to welcoming you again for as many time as possible.

Best regards,

Sergio Rojo
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2019 via mobile

I found this place to be very comfortable. The staff were friendly and helpful . The bar and restaurant was very well planned with a relaxing atmosphere. The room we had was clean and cozy enough. We stayed one night but was that happy with room booked our return flight accommodation to stay two nights to relax before big flight.

Date of stay: September 2019
Trip type: Travelled as a couple
2  Thank Robert C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IbisHeathrowGM, Assistant General Manager at Ibis London Heathrow Airport, responded to this reviewResponded 1 October 2019

Dear tasman67,

We would like to thank you for sharing your experience after your stay with us at the Ibis London Heathrow Airport.

We are glad to read that you enjoyed your time before catching your flight and we would like to see you again very soon.

Best regards,

Sergio Rojo
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2019

Date of stay: September 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IbisHeathrowGM, Assistant General Manager at Ibis London Heathrow Airport, responded to this reviewResponded 1 October 2019

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 15 September 2019

We booked this hotel as we had an early flight from Heathrow; we had very good price with breakfast included which starts at 4 am , so anyone who has to leave early is able to have breakfast.
Check in was smooth and professional , also very friendly staff.
Rooms were very clean and comfortable bed (sweet ibis bed).
They offer a shuttle to the terminal chargeable, however we got a taxi , suggested by the lady who checked in , which eventually was cheaper .
I will return if need for an early flight or late arrival.

Date of stay: August 2019
2  Thank ANTONIO F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IbisHeathrowGM, Assistant General Manager at Ibis London Heathrow Airport, responded to this reviewResponded 1 October 2019

Dear ANTONIO F,

Thank you very much for choosing the Ibis London Heathrow Airport for your stay before your flight.

We are glad to read you enjoyed your time with us and we would love to see you again very soon for a longer stay if possible.

Best regards,

Sergio Rojo
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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