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“Great stay” 5 of 5 bubbles
Review of Holiday Inn London - Heathrow Ariel

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Holiday Inn London - Heathrow Ariel
Ranked #7 of 12 Hotels in Hayes
Darwen, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great stay”
5 of 5 bubbles Reviewed 4 November 2013

I use this hotel nearly every weekend and it never fails impress me - the staff are always helpful and polite - the rooms are excellent and always clean and if you ever have a problem Jose on the desk is your man!

  • Stayed November 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank synbass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura E, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review, 8 November 2013
Thank you for taking the time to review our hotel, as a regular guest we value your feedback and really rely on what you tell us.
I was delighted to see your comments relating to my great team- and I wholeheartedly agree with your feedback on Jose- he is a complete star and an asset to the hotel!

See you again soon- I hope to meet you personally one day.

Kind Regards

Laura Eggleton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,494 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (299)
Date | Rating
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Margate, United Kingdom
Level Contributor
191 reviews
131 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 bubbles Reviewed 3 November 2013

bright clean comfortable reception, bar and restaurant. efficient "talking" lifts, clean and tidy rooms, some with runway view - small on inside of circle, larger (but not large) on the outside. third floor has rooms with mini bar. shower within bathtub. tv with many channels. usually quiet on the inside double windows remove most outside noise. ac and heating work well.

Room Tip: overlooking bath road if you like watching planes come and go, at the back if you don't. rooms o...
See more room tips
  • Stayed September 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ds999999999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura E, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review, 4 November 2013
Thank you for taking the time to review our hotel, we value your feedback to help us enhance the service we are offering.

We look forward to welcoming you back to the hotel when you are next in the area.

Kind Regards

Laura Eggleton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
468 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 295 helpful votes
5 of 5 bubbles Reviewed 3 November 2013

Another overnight before a flight connection and this Holiday Inn seemed to be the nearest to Heathrow. Staff were very courteous and friendly in this large sprawling hotel.

Room was the usual Holiday Inn standard which was perfect for our short stay. Had breakfast in the dining room which always seems expensive at £16.95 each however service, with a chef, was 1st class and the food was fresh and better than average offerings we have endured recently.

£4 coutesy coach took us back to Heathrow.

  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bryble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura E, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review, 4 November 2013
Thank you for choosing the Holiday Inn London Heathrow Ariel, we value your comments and look forward to seeing you soon.

Kind Regards

Laura Eggleton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Monte Carlo
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 2 November 2013

For all those who like airplanes this hotel offers very close views to the runways and the taxi stands. I stayed on points (platinum card) was offered an executive room on the third floor with the exact view I wanted so I could watch the airport movements and the first morning landings of the heavies flying in. Your reception agent Joseph took really good care of me making sure all was going well. I enjoyed the morning coffee in the lobby. I was given a nice room, very well appointed with a comfy bed and good amenities, and spotless clean. I only have good things to say about my stay at your property. I will recommend it to my plane spotter friends visiting Heathrow Airport.

  • Stayed October 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MonacoWorldTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura E, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review, 4 November 2013
Thank you for taking the time to share your feedback on Tripadvisor, we value your feedback. I am delighted you were able to appreciate the great views from our front facing bedrooms of the runway.
I am glad we were able to offer you a complimentary upgrade as a valued platinum IHG rewards club member and we look forward to welcoming back to our hotel in the future.

Always remember to book direct for best rates!

Kind Regards

Laura Eggleton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Camden, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 31 October 2013

At the end of a holiday, what a great place to stay. I've never been to a hotel where all of the staff (and I mean all) are simply wonderful. Stayed a few nights to recharge. Should we travel to the UK again, we will certainly return to the Holiday Inn.

Room Tip: Didn't look for a pool or spa.
See more room tips
  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 54Lou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura E, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review, 4 November 2013
Dear 54Lou,

Wow thank you so much for posting such a delightful review on Tripadvisor, we value your feedback.
My team work exceptionally hard to deliver outstanding service to our valued guests and I appreciate the time you have taken to recognise them in your review.

We hope you travel back to the UK again one day soon- we're looking forward to welcoming you back to our hotel!

Kind Regards

Laura Eggleton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 28 October 2013 via mobile

Excellent reception, bar & breakfast staff; very friendly. Breakfast was excelle as were the bar snacks. Rooms very clean etc. Only downside during my visit would be the noise - not from the close proximity to the runway, but from the visiting (and poorly supervised) Olympique Marseille boys (?) football team. I doubt they'll make any comparable noise in the European league as they made in Middlesex tonight!

Stayed October 2013, travelled on business
Helpful?
Thank Squidward13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura E, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review, 30 October 2013
Thank you for taking the time to review your stay with us here at the Holiday Inn London Heathrow Ariel. I was delighted to see you rate the hotel so highly, with the exception of our somewhat disruptive guests.

Please accept my sincere apologies for the noise disturbances. My team try to act upon any complaints immediately to try and prevent these comments arising as we do understand these rare occurrences are not appreciated by our guests.

I would welcome the opportunity to accommodate you at the Ariel again soon.

Kind Regards

Laura Eggleton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paso Robles, California
Level Contributor
106 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
3 of 5 bubbles Reviewed 27 October 2013

Probably like most guests, we booked this hotel due to an early morning departure at Heathrow. The room was clean, but nothing out of the ordinary. We had dinner in the bar area and it was better than I was expecting. So all in all it was OK. My big complaint is that there was what I consider to be an outrageous charge for wifi. Being from the United States, I was expecting free wifi which is the norm for this hotel brand in our country. We were charged 5 pounds (about $8) for one hour of internet use and would have increased if we had gone over the hour. My guess is this "just how it is done" by the airport where there is a captive audience of business travelers, but it seems a bit excessive to me. We traveled throughout the UK for almost four weeks and did not have to pay for wifi in any other hotel. Just a bit much.

  • Stayed October 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank twovagabonds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura E, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review, 28 October 2013
Thank you for choosing the Holiday Inn London Heathrow Ariel and for taking the time to review your stay with us.
I was pleased to see the hotel served its purpose and you were pleasantly surprised by our great dinner offering.

I was extremely sorry to see your comments regarding the charges for wi-fi and I would like to take this opportunity to assure you I will pass them to the relevant party.

Kind Regards

Laura Eggleton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn London - Heathrow Ariel

Property: Holiday Inn London - Heathrow Ariel
Address: 118 Bath Road, Hayes UB3 5AJ, England
Phone Number:
Region: United Kingdom > England > Greater London > Hayes
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 12 Hotels in Hayes
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn London - Heathrow Ariel 3*
Number of rooms: 184
Official Description (provided by the hotel):
The Holiday Inn London Heathrow Ariel is located conveniently just minutes away from London Heathrow Airport. We are a short ride on the Heathrow Express from Central London. Being the first Airport Hotel at Heathrow we know what it takes to make it feel 'home from home'. We offer our guest's designed blackout rooms with double glazed windows to help with a good nights sleep and a fresh start before your meeting or a long flight. The Holiday Inn London Heathrow Ariel offers Airport Parking at very competitive rates. Either flying for business or leisure, you can benefit from our Park and Fly package All the bedrooms and the public area have Air Conditioning and standard Speed Internet Access. The Holiday Inn London Heathrow Ariel offers a fully equipped, purpose built conference centre for your meeting and training needs. The Airport Shuttle operated by BAA & National Express, Hotel Hoppa H6 runs to & from the hotel and Heathrow Airport terminals 2 & 3 and Hotel Hoppa H56 runs to & from the hotel and Heathrow Airport terminals 4 & 5 every 15 minutes everyday. Adult price is 4.50 per person one way. From Terminal 4, take the Heathrow Express (Free) to T2 & 3 and then take the Airport Shuttle as above. Secondly there is also FREE London Bus' available from just opposite the hotel to take you to terminals. (285,111,105,140) these four bus' will take you to Terminals 2 & 3. The (423) Bus will take you to terminal 5 and the (555 or 556) will take you to Terminal 4 for FREE. You can also get the (285) to Hatton Cross for FREE this is also a London Underground Station. All these FREE bus' also are FREE for coming back from Terminals. Thirdly we have Taxi's on call to take you to all Terminals, 2 & 3 is £10 and 4 & 5 £16 for a standard Taxi. Kids Stay & Eat Free* *Terms and Conditions apply. ... more   less 
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Also Known As:
Holiday Inn London - Heathrow Ariel Hotel Hayes
Holiday Inn Hayes
Hayes Holiday Inn
Holiday Inn London - Heathrow Ariel Hayes, Greater London

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