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“Very good”

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Holiday Inn London - Heathrow Ariel
Ranked #7 of 15 Hotels in Hayes
Reviewed 6 May 2014

I was staying there few times and I did always get pleasurable experience. Rooms are clean and service is nice. Breakfast are to your personal choice and it is freshly prepared. A la carte food was good as well and at reasonable price bearing in mind that it is London, Heathrow. Checking in and checking out is no problem.

  • Stayed: September 2013, travelled on business
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Thank Daniel Adam G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura E, General Manager at Holiday Inn London - Heathrow Ariel, responded to this reviewResponded 9 May 2014

Dear Daniel Adam G,

Thanks for sharing your feedback, it was a pleasure to read.

See you again soon.

Kind Regards

Laura Eggleton
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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989 - 995 of 1,701 reviews

Reviewed 6 May 2014

The hotel is easy to find and we had no trouble parking.
Unfortunately, the room we were allocated smelt quite smoky...on further inspection we worked out that our room was directly above the smokers area below. As we were only there for one night, we didn't make a fuss.
Our room was very clean, comfortable and quiet.
We ate in the bar which was a bit over priced but delicious.
All the staff we encountered were very friendly and helpful.
The 'hoppa bus' to the airport was on time and efficient, no complaints there.
All in all a really pleasant stay.

Room Tip: Book a room at the rear of the hotel, away from the smokers!
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  • Stayed: April 2014, travelled with family
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Thank adrianbennett2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura E, General Manager at Holiday Inn London - Heathrow Ariel, responded to this reviewResponded 9 May 2014

Thank you for your feedback, I was delighted to see your feedback. I was delighted to see your feedback with reference to our cleanliness and our team here.

We look forward to seeing you soon.

Kind Regards

Laura Eggleton
General Manager

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Reviewed 6 May 2014

Having stayed at most of the hotels at London Heathrow I MUST SAY THIS HOTEL IS THE BEST. From the very first moment you step into the hotel you are greeted by staff that make you feel so welcome. The rooms are totally outstanding, the food is totally outstanding, the service you get at the bar again totally outstanding. For guest that can not drink UHT Milk like myself all i had to do was to ring reception can fresh milk was delivered to the room.

Holiday Inn London Heathrow Ariel is the only hotel now that i will stay at when i am in the London or Heathrow area as it is a totally outstanding hotel. All the hotel are so friendly and General Manager is always on hand if there is a problem but believe me you shouldn't have one as it is such a great hotel

Room Tip: choose this hotel
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  • Stayed: April 2014, travelled as a couple
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Thank Welshscottish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura E, General Manager at Holiday Inn London - Heathrow Ariel, responded to this reviewResponded 9 May 2014

Wow! What a great review, we really were delighted to see your great feedback! Your opinion that we're the Best hotel at Heathrow is a complete compliment although something I completely agree with!

We really look forward to seeing you soon.

Best Wishes,

Laura Eggleton
General Manager

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Reviewed 3 May 2014 via mobile

I like the Holiday Inn chain, and it's my first choice of chains within the expenses limit. My room was a little smaller than I'd like, so working and eating would have been hard. However, I didn't need to work, and the room service was excellent.

Fresh milk is available on request: too few hotels offer this now!

Full bath tub in the en-suite, and very good blackout curtains.

Sound proofing to next door's bathroom could have been better.

Breakfast was fine, as usual.

  • Stayed: April 2014
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Thank XidiaUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura E, General Manager at Holiday Inn London - Heathrow Ariel, responded to this reviewResponded 9 May 2014

Thank you for your review, as a loyal guest of Holiday Inn I would like to take this opportunity to thank you for your continued loyalty.

We look forward to welcoming you back to the hotel very soon. As with all Holiday Inn's throughout the world, always remember to book direct for our best rates.

Kind Regards

Laura Eggleton
General Manager

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Reviewed 2 May 2014

found this to be an excellent experience, staff were efficient and helpful, very attentive. Fresh milk brought to room if required, no extra charges. Breakfast was relaxing and food cooked almost while you waited, good array to choose from. Although opposite Heathrow airport noise was minimal. Only downside was the fact that the TV was cable and couldn't get the local news etc, or red button.

  • Stayed: April 2014, travelled with family
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Thank Margaret C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura E, General Manager at Holiday Inn London - Heathrow Ariel, responded to this reviewResponded 9 May 2014

Dear Margaret C,

Thank you for your valued feedback. I was delighted to see you enjoyed our breakfast offering with us. We look forward to seeing you soon.

Kind Regards

Laura Eggleton
General Manager

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Reviewed 29 April 2014

Having stayed here for 3 months for several weekdays each week, I rate the staff highly. Jade manages the situation when the occasional minor issue may arise with good grace and customer sensitivity and a sparkle of well judged humour. All the staff are friendly and recognise you, and ask how your day was. Some of the rooms are a little small if you stay for a number of nights, but the warmth of the welcome outweigh. PS ask for fresh milk (free) if you want a "proper" cup of tea. Tips: Very handy for Heathrow, and the free buses 101, 105, 140 to/from the central terminals. Ask for the Harlington Corner stop if coming from Heathrow. T.Brown

  • Stayed: April 2014, travelled on business
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2  Thank browntea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert G, Manager at Holiday Inn London - Heathrow Ariel, responded to this reviewResponded 4 May 2014

Dear browntea

Thank you for up taking the time to review our hotel. It is always great to hear from guests who stayed with us for a duration.

It is great to hear that you mentioned the service our team provide and picking out Jade on reception. She truly is an asset to the reception and the hotel.

We hope that you will have the opportunity to come and visit us again in the near future.

Many thanks

Robert Galway
Operations Manager

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Reviewed 29 April 2014

We stayed here on an overnight with parking package. Our first surprise was to have a room upgrade free of charge. The room and bathroom was a fair size. We ahd room 308 which gave us a side view of the Heathrow Airport runway so we spent quite some time watching large planes take off. We and a good size firm bed which was comfortable and had a good nights sleep. Breakfast was up to Holiday Inn standard but with the addition of a pancake making machine giving you fresh hot pancakes. Would recommend. As part of our parking for 4 days we were offered free membership of the Hotels Park Say and Go club. Next time we stay at the Ariel we will get 10% discount. The Heathrow Hopper runs every 30 mins to all the terminals.

Room Tip: Ask for a room facing the Airport.
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  • Stayed: April 2014, travelled as a couple
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Thank FredBirmingham1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert G, Manager at Holiday Inn London - Heathrow Ariel, responded to this reviewResponded 4 May 2014

FredBirmingham1

Thank you for reviewing our hotel and giving us a 5 star review.

I am delighted you felt the hotel was excellent value for money and we were glad we could be of assistance.

We look forward to welcoming you back on your next park, stay and go from Heathrow.

Many thanks

Robert Galway
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn London - Heathrow Ariel

Address: 118 Bath Road, Hayes UB3 5AJ, England
Phone Number:
Region: United Kingdom > England > Greater London > Hayes
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 15 Hotels in Hayes
Price Range: £52 - £94 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn London - Heathrow Ariel 3*
Number of rooms: 184
Official Description (provided by the hotel):
The Holiday Inn London Heathrow Ariel is located conveniently just minutes away from London Heathrow Airport. We are a short ride on the Heathrow Express from Central London. Being the first Airport Hotel at Heathrow we know what it takes to make it feel 'home from home'. We offer our guest's designed blackout rooms with double glazed windows to help with a good nights sleep and a fresh start before your meeting or a long flight. The Holiday Inn London Heathrow Ariel offers Airport Parking at very competitive rates. Either flying for business or leisure, you can benefit from our Park and Fly package All the bedrooms and the public area have Air Conditioning and standard Speed Internet Access. The Holiday Inn London Heathrow Ariel offers a fully equipped, purpose built conference centre for your meeting and training needs. The Airport Shuttle operated by BAA & National Express, Hotel Hoppa H6 runs to & from the hotel and Heathrow Airport terminals 2 & 3 and Hotel Hoppa H56 runs to & from the hotel and Heathrow Airport terminals 4 & 5 every 15 minutes everyday. Adult price is 4.50 per person one way. From Terminal 4, take the Heathrow Express (Free) to T2 & 3 and then take the Airport Shuttle as above. Secondly there is also FREE London Bus' available from just opposite the hotel to take you to terminals. (285,111,105,140) these four bus' will take you to Terminals 2 & 3. The (423) Bus will take you to terminal 5 and the (555 or 556) will take you to Terminal 4 for FREE. You can also get the (285) to Hatton Cross for FREE this is also a London Underground Station. All these FREE bus' also are FREE for coming back from Terminals. Thirdly we have Taxi's on call to take you to all Terminals, 2 & 3 is £10 and 4 & 5 £16 for a standard Taxi. Kids Stay & Eat Free* *Terms and Conditions apply. ... more   less 
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Also Known As:
Holiday Inn London - Heathrow Ariel Hotel Hayes
Holiday Inn Hayes
Hayes Holiday Inn
Holiday Inn London - Heathrow Ariel Hayes, Greater London

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