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Holiday Inn London - Heathrow Ariel
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Reviews (1,731)
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All reviewsihg memberthe busexecutive rooman early flightclose to the airportharlington cornerbath roadan overnight stayshort staybed was comfortablefree busesreception staffbar and restaurantnight's sleepone night stayfollowing morninglondon heathrow
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Reviewed 2 June 2014

Whilst this hotel is a little "tired" in terms of the fittings, the staff more than make up for this with their friendly and helpful approach.
Jane on reception is exceptional and could not have done more to make our stay a good one.
Breakfast is very good with a wide selection of items and rooms are clean & quiet, despite being next to the airport.
Convenient for all terminals and transport links.

Room Tip: Ask for an outside room - they're larger!
  • Stayed: May 2014, travelled as a couple
    • Value
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1  Thank Lindsay E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura E, General Manager at Holiday Inn London - Heathrow Ariel, responded to this reviewResponded 6 June 2014

Thanks for your review, I was so pleased to read your feedback in relation to Jane. I have always felt the staff are my best asset and I am so fortunate to employ such a great bunch. With reference to the hotel being over tired, please be assured we are on a continued property upgrade plan to improve the property overall.

We look forward to accommodating you again so that you can see the improvements we've made to the property.

Kind Regards

Laura Eggleton
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2014

We stayed here overnight cos we had a flight the next day, I had a lovely comfortable bed, and amazingly from our room we could not hear the planes, so a restful nights sleep. Wifi is always useful and with a points card it is free.

  • Stayed: May 2014, travelled with friends
    • Value
    • Cleanliness
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1  Thank Annette C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura E, General Manager at Holiday Inn London - Heathrow Ariel, responded to this reviewResponded 6 June 2014

Dear Annette C,

Thanks for your review, we look forward to seeing you soon.

Best Wishes

Laura Eggleton
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2014

Small room but clean, comfortable and quiet. It is also close to public transport so a quick bus ride & train trip and you can be in London. The staff are friendly and always willing to help.

I have stayed here numerous times and I have found it has been consistent.

Stayed: June 2014, travelled on business
1  Thank AussieGlobtrotter75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura E, General Manager at Holiday Inn London - Heathrow Ariel, responded to this reviewResponded 6 June 2014

Dear AussieGlobtrotter75,

Thanks for your review, I was so glad to see you were able to take advantage of our excellent location and links to London.

We look forward to seeing you soon- whether your trip be for Heathrow or indeed London!

Many Thanks

Laura Eggleton
General Manager

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Reviewed 30 May 2014

Stayed here 1 night before flying, price included 17 days parking for my car. Check in friendly and efficient, room small but adequate, very clean. Wifi only available for a price, unless you are a member of the IHG club.

  • Stayed: May 2014
    • Value
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2  Thank frotterman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura E, General Manager at Holiday Inn London - Heathrow Ariel, responded to this reviewResponded 6 June 2014

Dear Frotterman,

Thanks for your review. We value your feedback and look forward to seeing you soon.

Kind Regards

Laura Eggleton
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2014

Once we had found the hotel, after battling with the underground strike, the staff were so very welcoming. You get offered a glass of wine and on early departure there is complimentary tea or coffee. It is cheaper and easier to get a taxi to LHR rather than use the bus service. Hotel was very clean and the restaurant served up good food (even though it was rather pricey with the drinks)

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
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Thank kaye n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura E, General Manager at Holiday Inn London - Heathrow Ariel, responded to this reviewResponded 6 June 2014

Thank you for reviewing our hotel, we value your feedback. I was so surprised to see you found us difficult to find. We are located in prime position along the bath road and served by many different bus routes. I am so glad once you had found us you were taken good care of by my team.

We look forward to seeing you soon.

Kind Regards

Laura Eggleton
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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