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“Good Business facilities and convenient”

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Sheraton Skyline Hotel London Heathrow
Ranked #3 of 13 Hotels in Hayes
Edinburgh, United Kingdom
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Good Business facilities and convenient”
Reviewed 27 July 2014

Have stayed here for many work functions and it is very convenient for the airport and the conference facilities are great. Restaurants and dining good offering varied menu and flexible for groups. particularly good quality food during conferences.

Room Tip: clean and spacious
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  • Stayed May 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Tabletopeater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSkyline, Front Office Manager at Sheraton Skyline Hotel London Heathrow, responded to this review, 1 August 2014
Dear Tabletopeater

Thank you for your recent stay with us and for sharing such positive comments. I am glad to see that our facilities work well for your business needs.

Hopefully your business will bring you back to us in the near future.

Warm Regards
Alison Gubbins
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (477)
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English first
Lagos, Nigeria
Level Contributor
118 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
Reviewed 26 July 2014

We stayed after an extended holiday in UK preparing for our return home. Proximity to Heathrow was the main reason for choosing the hotel followed by my membership of SPG. We had initially booked at the Premier Inn and for £6 more we were able to enjoy the Sheraton - A real bargain – sorry Premier Inn – for the extra value. We opted for the Skyline rather than the other Heathrow Sheraton based on the TA feedback and we were pleased with the choice.

The SPG membership proved worthwhile for the stay - free internet and late checkout. £15/ day for internet is expensive so the member benefit was welcome. We had just stayed at another Sheraton in London where the internet was free. The late checkout helped us for the 9pm flight departure.
The reception was efficient and we were able to check in easily and all our options and stay details agreed and resolved there.

The room was good value. Good work area, tea/ coffee + kettle, minibar, well lit, gowns, sleeper bed/ chair, big king size comfortable bed and spacious bathroom. The shower /bath tap was unique – temperature setting independent of the water settings. The tap for the water was left for shower and right for bath. The towels were big (still not the Radisson fluffy but bigger than the Aloft 4x4s) and sufficient quantity. The toiletries were good quality.

We were very impressed with the guest service calls. Within minutes the service was delivered from ice buckets to extra loo paper and always followed up by a call if the service was delivered. Well done for that service!!

Two negatives – the air-conditioner and curtain. The AC did not really work despite a couple of attempts by service. It only managed a fan. Fortunately it was ok in the end as the room was a reasonable temperature. The curtain was coming off its rail and this signaled sloppy room care.

Although we did not use the pool it looked very enticing for being in London and next to Heathrow. It is in a beach type setting with a pool bar and all. Worth a visit if you have the time.

We did not try the breakfast or other dinning on offer. The prices were exorbitant - £17.50 each for buffet breakfast for example. The Marriott next door was a similar price so I assume the captive market syndrome prevails. We had our breakfast in Richmond at a quaint restaurant for a total of £12 for the equivalent that we would have had at the hotel.

Busses from the hotel are good – free between terminals up to Hutton Cross station – and then onto stations etc into greater London. We spent the morning in Richmond. The Hopper Bus (£5/ person) takes you to the terminals at 30min intervals from right outside the hotel. We had the bus to ourselves to T5 and it was better than a taxi as the luggage was easy to store and we had the whole bus to ourselves.

The hotel is in walking distance to Harlington and the Coop shop there for any snacks and necessities needed in the room. We emptied the minibar for our drinks and snacks. While the minibar is electronic and the items were recorded as moved they were reversed on checkout once we had replaced the items-Another plus for the hotel - its flexibility.

We will stay here for future Heathrow stays.

Room Tip: 3rd floor facing inwards to the courtyard. Maybe 3rd floor facing the airport to watch the planes if...
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  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Rob N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSkyline, Front Office Manager at Sheraton Skyline Hotel London Heathrow, responded to this review, 1 August 2014
Dear Rob N

Thank you for providing such a detailed and positive reveiw of your stay with us. We are glad to see you had such an enjoyble visit and were able take advantage of your SPG Membership! We do appreciate your loyatly to Starwood.

We hope to welcome you back in the near future.

Warm Regards
Alison Gubbins
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barnstaple, United Kingdom
Level Contributor
85 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 25 July 2014

The Sheraton is ranked as a posh four star hotel and I can see why. It's big, it's expensive, the rooms are good quality. We stayed on the third floor, the room was a nice size, the bed was huge, it was comfortable. The bathroom was lovely and clean and the shower worked well. There was telly in the room, adequate storage, adjustable air conditioning. So far so good...
But... and this is a big but... no free wifi in the rooms. It is incredible in this day and age that there are still hotels which don't provide free wifi everywhere, only in the lobby. I have stayed in lots of basic hotel and they all provide free wifi, so why one which is as upmarket as this doesn't is beyond me. I guess they are just out to make as much money as possible from their guests.
Another of their money making schemes was the car park. We were there for 10 hours and they charged us £15. Surely that should be free for guests staying less than 24 hours?
The pool area looked nice, although we didn't use it. There was an Indian restaurant and a Sports Bar also serving food. We ate there and it was reasonable stuff, but nothing wonderful.

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank devongirlie67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSkyline, Front Office Manager at Sheraton Skyline Hotel London Heathrow, responded to this review, 1 August 2014
Dear devongirlie67

Thank you for staying with the Sheraton Skyline and thank you for providing your feedback. I am happy that you were happy with your room however I am sorry that we did not meet your expectations with regards to the internet and parking. Complimentary internet in the room is currently offered to our SPG Platinum and Gold Members, together with guests staying in our Club rooms. You are absolutely right with your observations with internet charges and I appreciate that some hotel brands are now offering the in-room internet access free of charge, however at this stage this is not part of our offerings in Sheraton brand. I can only assure you that our prices are competitively positioned within the Heathrow. With regards to the parking, our parking is run by a third party facility and we are happy to be able to offer it at a discounted price for our guests however again at this time we are unable to offer it complimentary.

Thank you again for your feedback.

Warm Regards
Alison Gubbins
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
263 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed 24 July 2014

I had low expectations going to this hotel and was pleasantly surprised. A warm greeting upon arrival, created a great start. A sports bar on the main floor, along with a good Indian restaurant and a huge inner atrium and pool were all most welcome and appreciated.
Not your typical airport hotel, highly recommended.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
2 Thank 10izboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSkyline, Front Office Manager at Sheraton Skyline Hotel London Heathrow, responded to this review, 1 August 2014
Dear 10izboy

Very glad we were able to exceed your expectations on your recent stay with us. We do like to think of ourselves as a hotel near the airport rather than an airport hotel so it is very nice to hear that you didn't think we were a typical hotel.

Hopefully we will be able to welcome you back again in the near future.

Warm Regards
Alison Gubbins
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orange County, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 July 2014 via mobile

Stayed here on business for 9 nights back in early April. Staff were cheery and helpful. Convenient to airport, bus and rail lines. Room was very comfortable and just right with size and decor. Internet is quite pricey at £15 per day. Use caution with drinks in mini fridge.....if moved, room is charged automatically. Would stay here again without hesitation.

Stayed April 2014
Helpful?
Thank Todd B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSkyline, Front Office Manager at Sheraton Skyline Hotel London Heathrow, responded to this review, 1 August 2014
Good Afternoon Todd B

Thank you for your stay with us back in April. We are glad you had an enjoyable visit with us. I do apologize if the minibar charging caused any challenges, but do hope my team was able to assist quickly and efficiently to remove the charges.

Thank you again and we look forward to your next visit.

Warm Regard
Alison Gubbins
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 23 July 2014

Felt very relaxed staying here, not always the case when traveling alone. Friendly staff at front desk, answered every question I had. Very comfortable and clean room, bell desk really helpful with info on getting to airport next morning and had my bags on board shuttle bus before I was. For being so close to the airport I was expecting it to be noisy but not so. Indoor swimming pool was great after a long drive very relaxing atmosphere . Even felt comfortable enough to have a night cap in the bar before going to bed. Would recommend this hotel to everyone and hope to go back again in the near future.

  • Stayed July 2014, travelled solo
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank lknow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSkyline, Front Office Manager at Sheraton Skyline Hotel London Heathrow, responded to this review, 1 August 2014
Dear Iknow

Thank you for your positive words about your stay with the Sheraton Skyline! It is very nice to hear that our team was so welcoming to someone traveling alone as we all know that it can be a challenging way to travel. We hope you had a safe trip home and we look forward to seeing you again in the future.

Warm Regards
Alison Gubbins
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
91 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 23 July 2014 via mobile

We have just stayed here for one night before flying out of Heathrow and were very impressed with the hotel. Easy to find, plenty of parking and great service. From check in to check out the staff were very efficient and professional and friendly. The room and the bed was huge with a lovely big bathroom and all the facilities you want. We enjoyed food in the sports bar and also had a great buffet breakfast. Would definitely return.

Stayed July 2014
Helpful?
Thank A K L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSkyline, Front Office Manager at Sheraton Skyline Hotel London Heathrow, responded to this review, 1 August 2014
Dear A K L

Thank you for chosing the Sheraton Skyline. We are delighted that you enjoyed your time with us and thank you for sharing your feedback.

We hope to welcome you back to the Sheraton Skyline in the near future.

Warm Regards
Alison Gubbins
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Skyline Hotel London Heathrow

Property: Sheraton Skyline Hotel London Heathrow
Address: (A 4 Bath Road | London Heathrow Airport, Hayes UB3 5BP, England
Phone Number:
Region: United Kingdom > England > Greater London > Hayes
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Hayes
#2 Romantic Hotel in Hayes
#4 Business Hotel in Hayes
#4 Family Hotel in Hayes
Price Range (Based on Average Rates): £
Hotel Class:4 star — Sheraton Skyline Hotel London Heathrow 4*
Number of rooms: 350
Official Description (provided by the hotel):
Offering some of the largest and most comfortable rooms in the area, a variety of dining experiences and outstanding meeting facilities, Sheraton Skyline is the ideal choice when staying near Heathrow whether traveling on business or pleasure. Conveniently located beside the airport, it offers easy access to all terminals and benefits from quick connections to Central London, making it the perfect gateway to the heart of the city. ... more   less 
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Also Known As:
Sheraton Skyline Hotel London Heathrow Hayes, Greater London
Sheraton Hayes
Hayes Sheraton

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