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“Nice hotel in a rough neighbourhood”

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Best Western Airlink Hotel London Heathrow
Ranked #10 of 13 Hotels in Hayes
Sint-Niklaas, Belgium
Level 6 Contributor
107 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Nice hotel in a rough neighbourhood”
Reviewed 22 March 2014 via mobile

Very nicely decorated and clean hotel, recently built. Not the best neighbourhood to be in, didn't really feel safe outside the hotel, but hotel has its own restaurant.
Very nice and quite rooms, very friendly staff! Job well done, keep up the good work!

Stayed March 2014, travelled on business
Helpful?
Thank H D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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137 reviews from our community

Traveller rating
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    14
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14
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Polish first
  • Any
English first
Gateshead, United Kingdom
Level 3 Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 March 2014

I booked this hotel for a two night stay and hired their Banquet suite for a small Conference
The hotel rooms are very modern with large flat screen TV's. Spotlessly clean and well furnished.
The hotel staff were extremely helpful and could not do enough for us. The hotel has a small bar in the restaurant. The Restaurant menu has a small English selection but the main focus is on Indian food which was very good.
I will definitely be returning to this hotel. I was very impressed.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Foxdog11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Truro, United Kingdom
Level 6 Contributor
394 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed 15 March 2014

Very good small hotel in Hayes near Purple Parking and Heathrow, The hotel is newish the rooms are ample for couples with the usual facilities. All was clean.Receptions was very helpful. Parking is at the side; a bit small and open to the road, cost an extra £10 overnight as I remember am told its covered by CCTV. There is also a council car park adjacent.
Cost £104 for one night B&B, parking and a evening meal with a drink each
Buffet breakfast was poor. The Indian evening meal was OK but next time we will go up the high street where there are plenty of restaurants. I feel they could have done better, all a bit amateurish
Overall good for a nights stay, will use it again.

Room Tip: Back rooms should be quieter than the front
See more room tips
  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 March 2014

We booked this hotel for a one night stay as we have family local to Hayes. I wasn't too sure what to expect as I didn't know it was even there - it turns out the hotel is relatively new and has only been open two months.

Our room was really nice with great decor and nice features like a great shower, large screen TV and a small fridge. It doesn't sound like much, but it was a cut above the usual hotel chain fare you get for the same price. We also had access to the free wifi which we both loved.

The staff are so friendly and helpful and made it simple to check in and sorted out any issues - like fresh milk for making tea in the room. We would have liked some herbal tea in the room and at breakfast, but it's not a deal breaker.

Breakfast was included in our very reasonable room rate and it was ok, but nothing special. I'd recommend this hotel over one of the chain ones and hope they do really well as it is so nice to stay somewhere that is independent and priced within the reach of leisure customers.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rabbitface
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salisbury, United Kingdom
Level 3 Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 28 February 2014

I booked into the Airlink very late as I had to stay over in West London area. The accommodation was booked via Laterooms,com and from booking to arriving it was around 30 minutes. On arrival the front desk had sorted by booking and had a room ready, they could not be more efficient or helpful. The room was lovely, clean and had everything in it for my stay that i required, on a bonus side the tv is a massive 42 in wall mounted thing. The wifi worked well and was free, the car parking secure, but at extra cost to the hotel price, but worth it for peace of mind in a new area. The food in the the restaurant was excellent as was the customer service and experience.
Overall, an excellent experience for a tired traveller, I would recommend the Airlink to any of my friends and will definitely book in their again when I return to London.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Alan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chelmsford, Essex
Level 5 Contributor
79 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 17 February 2014

I had the pleasure of staying in this hotel and cannot praise it enough
From parking the car in secured parking, to a very warm, smiley and most friendly reception, to excellent room facilities and cleanliness, to a high standard indian cuisine.
I am a management member of the institute of customer service and therefore appreciate from a professional and personal perspective the importance of customer service - this hotel is really quite rare to be so good and yet so reasonably priced. Please don't change :) If in the are I would definitely recommend this hotel on all levels - it is not far from the airport and well worth the drive for the comfort and quality
Sindy Carmichael-Brown MMICS

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sindy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
airlink1, General Manager at Best Western Airlink Hotel London Heathrow, responded to this review, 20 February 2014
Dear Madam

Thank you for posting a comment on Trip Adviser relating to your stay at the Airlink Hotel London Heathrow. I am pleased to read your review and good to know that you had a lovely stay with us.

I do trust you had a good onward journey and maybe you will choose to stay with us when next traveling through Heathrow.

Kind regards
Gurpreet Kaur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 February 2014

The stay was amazing, nice comfy bed and a nice big TV all I really wanted from a hotel. The staff were kind and helpful it also helped knowing one of the staff members .We sit in restaurant nice atmosphere chef personally recommended perfect wine for the food we ordered and the food was excellent.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank h h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
airlink1, General Manager at Best Western Airlink Hotel London Heathrow, responded to this review, 20 February 2014
Dear Sir/Madam

Thank you for posting a comment on Trip Adviser relating to your stay at the Airlink Hotel London Heathrow. I am pleased to read your review and good to know that you had a lovely stay with us.

I do trust you had a good onward journey and maybe you will choose to stay with us when next travelling through Heathrow.

Kind regards
Gurpreet Kaur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Airlink Hotel London Heathrow

Property: Best Western Airlink Hotel London Heathrow
Address: 18-22 Pump Lane, Hayes UB3 3NB, England (Formerly Airlink Hotel London Heathrow)
Region: United Kingdom > England > Greater London > Hayes
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #10 of 13 Hotels in Hayes
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Best Western Airlink Hotel London Heathrow 3.5*
Number of rooms: 52
Official Description (provided by the hotel):
Established in 2013, Airlink Hotel & Banqueting is situated in the heart of West London and a stone’s throw away from Heathrow Airport, where London greets the world. Together with distinctive interiors and contemporary spaces, Airlink Hotel & Banqueting bring together a dedicated service.Airlink Hotel & Banqueting is the ideal location for special events and conferences’, combining convenience and accessibility with state of the art facilities; Airlink Banqueting suite makes it the ideal venue to make your special moments memorable.Relax in a contemporary and spacious hotel with the options of single, twin and double sized rooms together with complimentary breakfast for all guests. Unwind in the hotel’s bar and lounge whilst enjoying a glass of wine or dine in the hotel’s North Indian restaurant.For the team at Airlink, service is the key for happy guests who enjoy and take pride in comforting guests. ... more   less 
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Also Known As:
Best Western Airlink Hotel London Heathrow Hayes, Greater London

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