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“Good but not great”

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Premier Inn London Hayes, Heathrow Hotel
Ranked #5 of 15 Hotels in Hayes
Reviewed 7 February 2014

Free parking and plenty of it. Unfortunately no mention of the goodnight guarantee, or offer top rebook breakfast or dinner, and no car park permit given. The receptionist was lovely though and changed my room at my request, and remembered to pick up a car park permit after a quick snooze and luckily no ticket and no tow!
As always a lovely stay with exceptional and friendly staff. The room had a few minor issues. The soap dispenser by the sink did not work and seemed unhinged or broken and the body wash by the bath seems to have been watered down so was not as normal with the foam. Apart from that a great value for money stay.
Had breakfast in The Grapes restaurant and it was not good. Undercooked eggs, soggy hash browns, delicious mushrooms though. But by far the worst bit was the trays of help yourself mugs for tea and glasses for juice, they were absolutely filthy! I went through four or five mugs before I found one that was passable. The remnants of previous beverages and even lipstick after having been washed were clearly visible, along with grease. They were so unsanitary the majority had stuck to the tray, so clearly not washed properly or taken out the dishwasher too soon. So check them first.
All in all a good but not great stay, but as always very lovely staff.

Room Tip: Less noise from outside on rooms at the back.
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  • Stayed: January 2014, travelled with friends
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Thank Kiki S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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321 - 327 of 512 reviews

Reviewed 6 February 2014

Excellent service, really impressed with the reception team, the cleanliness of the room. Made my stay a lot easier, with a firm mattress. Excellent location for my sons interview at Uxbridge university!

  • Stayed: February 2014, travelled with family
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Thank Karen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 January 2014

The price was great for expensive London...but some days when way up...so shop it. The room was very clean and had a new/modern feel. I especially liked the larger American styled shower. DON'T eat in the restaurant there...very expensive and nothing special. We picked up a food store sandwich, chips, and a soft drink. That worked just fine.

  • Stayed: January 2014, travelled as a couple
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1  Thank Lekd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 January 2014

The staff at this Premier Inn are so welcoming and the rooms are very comfortable and clean. The breakfast is great, but I would personally go somewhere else for dinner unless you like food that is straight out of the freezer, into the deep fat fryer.

  • Stayed: January 2014, travelled on business
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1  Thank WooHoo11xxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 January 2014

PROS: Very comfy beds, friendly reception staff, clean room, efficient cleaning service. CONS: shower head cannot be removed, only one chair in the room for family of 4, the chain lock for the door was not there..

  • Stayed: December 2013, travelled with family
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Thank Iveta P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 January 2014

Staff were good and helpful. Hotel was clean but had heating issues, which staff did everything to resolve. On this occasion not a very comfortable stay on first night of two night stay, second night slightly better but fundamentally when booking a twin room two decent beds are expected to be provided rather than, as was the case, a double and 'put me up' single which was very uncomfortable.

  • Stayed: January 2014, travelled with friends
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Thank Tauri C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 January 2014

another great new years stay at hayes, room excellent, staff excellent and extremely helpful as always.
we had a slightly larger family room this year which was a bonus so we will be requesting that room for our future visits here.

Room Tip: there is a couple of rooms on top floor that are slightly larger but there is no lift.
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  • Stayed: December 2013, travelled with family
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Thank 22Atomic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn London Hayes, Heathrow Hotel

Address: 362 Uxbridge Road, Hayes UB4 0HF, England
Phone Number:
Region: United Kingdom > England > Greater London > Hayes
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#2 Family Hotel in Hayes
#5 Romantic Hotel in Hayes
Price Range: £43 - £96 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn London Hayes, Heathrow Hotel 3*
Number of rooms: 86
Official Description (provided by the hotel):
Planes, trains and automobiles... The Premier Inn Hotel Hayes Heathrow is the ideal travel hub. From here, you're well placed to jet off to business and leisure destinations in Greater London - and just about anywhere else in the world. Hop on a train for the bright lights and sights of the city. Cheer on your team at Twickenham Stadium. Or catch the main event at Wembley Arena. Then settle down for a tasty meal in our restaurant and a great night's sleep in your extra-comfy bed. ... more   less 
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Also Known As:
Premier Inn Hayes Heathrow Hotel Hayes
Premier Inn London Hayes, Heathrow Hotel Greater London

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