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“Great 3 day stay”

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Premier Inn London Hayes, Heathrow Hotel
Ranked #8 of 12 Hotels in Hayes
Certificate of Excellence
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great 3 day stay”
Reviewed 18 April 2014 via mobile

Staff very nice each and everyday, nice room and size, staff would always ask how your meal was or ask the Children if they had a great day, good location right next to a big retail park with Pizza Hut, macdonalds. Sainsburys and lots more a stones through away, would stay here again

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dawnnics
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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451 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (72)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 April 2014

Had a great stay with the family. The staff are really friendly & exceptionally helpful. Travelled to legoland Windsor from here so it's well placed. Free parking & air conditioning in the rooms are reasons why we stay here. Breakfast is fantastic & it's free for the kids. Great hotel, comfortable & really good value for money

  • Stayed March 2014, travelled with family
    • Value
    • Location
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Helpful?
Thank Wiganz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheffield, United Kingdom
1 review
Reviewed 29 March 2014

On the 13th May during my stay at Premier Inn Hayes Heathrow. I did not have a good night stay. On arrival I went to the beefeater restaurant. I was very tired after a long tiring day. I waited for 10 minutes to be seated. Then another 10 minutes for a waitress to say I will be with you in a minute so I walked accross the road to Mcdonalds. I found the air conditioning and fan extractor annoyingly noisy all night, so all in all not a memorable stay. When I went to reception at 7am wasn't nobody in the reception to express my complaint.
I do not recommend this hotel.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank David E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn London Hayes, Heathrow Hotel, responded to this review, 7 April 2014
Thank you for taking the time to review your stay with us. At Premier Inn it remains our main objective to deliver a high standard of service and we do apologise that on this occasion we failed to achieve this. Please be assured that your feedback is very important to us as we endeavour to improve standards and meet all our customer’s needs. We hope to welcome you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Harlow, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 March 2014

Well let's get the basics out of the way. It's a premier in so you know what to expect. It's a budget hotel and would fail to impress if it didn't take it's few chances to be accommodating. I enjoyed the interaction with the very helpful and friendly reception staff such that it left a good impression.

The time of checking out was even nicer, surprisingly. It's great for the airport. I am personally more inclined to use public transport from the hotel after parking up there first and I arrived early before I could check in but reception gave me a permit so I could leave my car, saving me over £10, which was more than the bus fair to Feltham, where I'd normally be staying and paying £14.00 for NDC parking.

For a discerning traveller it just about cuts it but if you're staying for a sports event this is the perfect hotel location.

Room Tip: If it's noisy where you are because of traffic or other guests reception are brilliant and will...
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  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DavidMorris66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Ives, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 March 2014

As others have pointed out, this Premier Inn is not on of their flagship branches. It is quite dated and could do with some modernisation.
Of the 2 rooms i booked the A/C didn't work in one of them, not really an issue as the people in that room didn't think it was too hot anyway, but it does seem to be a recurring theme for this particular hotel.
Myself and my wife were kept awake all night by somebody marching up and down in the room above us. Very odd behaviour.
To the managers credit she offered us the companies goodnight guarantee which was very nice of her.
All the staff were really friendly and helpful including all the staff at the adjacent pub. Everyone had a smile and nothing was too much trouble.

Overall, a disturbed nights sleep in a tired hotel, but the staff are a credit to Premier Inn

  • Stayed March 2014, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank ZapBeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 March 2014

Secure car park and very friendly staff - really good customer care.
Rooms as Premier Inn standard. I stay here a lot, and always come back if I am in the area. Very convenient.
Local shopping - Sainsburys, Pizza Hut, local take aways etc available if Beefeater isn't your thing.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jane H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, United Kingdom
1 review
Reviewed 3 March 2014

Very good stay - well catered for. Hotel in very convenient location. Hotel staff very polite and friendly and most helpful. Breakfast very filling and tasty.
Room very comfortable and tidy - lovely hot water in bathroom!

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alison H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn London Hayes, Heathrow Hotel

Property: Premier Inn London Hayes, Heathrow Hotel
Address: 362 Uxbridge Road, Hayes UB4 0HF, England
Region: United Kingdom > England > Greater London > Hayes
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#2 Family Hotel in Hayes
#5 Romantic Hotel in Hayes
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn London Hayes, Heathrow Hotel 3*
Number of rooms: 86
Official Description (provided by the hotel):
Twenty minutes from the airport and handy for heading to up to RAF Northolt or over to Wembley ... more   less 
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Also Known As:
Premier Inn Hayes Heathrow Hotel Hayes
Premier Inn London Hayes, Heathrow Hotel Greater London

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