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“Appalling hotel”

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Premier Inn London Hayes, Heathrow Hotel
Ranked #5 of 15 Hotels in Hayes
Reviewed 22 April 2014 via mobile

I would not recommend staying here, there is continual noise, from the stairs, doors, rooms above, so sleep is impossible. They should not be allowed to book half of the rooms out to guests as they are not fit for purpose.

Stayed: April 2014, travelled on business
Thank Niki E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn London Hayes, Heathrow Hotel, responded to this reviewResponded 24 April 2014

Thank you for taking the time to review your stay with us. At Premier Inn it remains our main objective to deliver a high standard of customer service in all our establishments and we do apologise that on this occasion we failed to achieve this. Please be assured that your feedback is very important as it enables us to improve standards. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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310 - 316 of 513 reviews

Reviewed 22 April 2014

Lovely reception people nothing too much trouble and very very friendly, evening meal was very good 15 of us sat down and not one could fault the meal, well done.
One breakfast a bit of a fiasco, not enough people working, but the next morning was lots better

  • Stayed: April 2014, travelled with family
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Thank Debbie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2014

I stayed at this Premier Inn to attend a family event nearby. The room was everything I expected, but we won't bother eating at the Harvester adjoining it again. Queues to be seated for breakfast, "can't be bothered" staff and even bar staff arguing between themselves. The only saving grace was the young lady who was our waitress for a family evening meal for 15. She was friendly, efficient and a credit to her employers.

  • Stayed: April 2014, travelled with family
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Thank Sally S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2014

Stayed with 2 boys and twins, as well as husband. The room was huge and spacious. Food was beautiful and will stay again and again, the staff are lovely and welcoming. We walked threw the door and the staff said to us "hello again". It was lovely that they remembered us from last time we stayed back in Nov!

  • Stayed: April 2014, travelled with family
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Thank Emma B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2014 via mobile

Staff very nice each and everyday, nice room and size, staff would always ask how your meal was or ask the Children if they had a great day, good location right next to a big retail park with Pizza Hut, macdonalds. Sainsburys and lots more a stones through away, would stay here again

  • Stayed: April 2014
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Thank Dawnnics
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2014

Had a great stay with the family. The staff are really friendly & exceptionally helpful. Travelled to legoland Windsor from here so it's well placed. Free parking & air conditioning in the rooms are reasons why we stay here. Breakfast is fantastic & it's free for the kids. Great hotel, comfortable & really good value for money

  • Stayed: March 2014, travelled with family
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Thank Wiganz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2014

On the 13th May during my stay at Premier Inn Hayes Heathrow. I did not have a good night stay. On arrival I went to the beefeater restaurant. I was very tired after a long tiring day. I waited for 10 minutes to be seated. Then another 10 minutes for a waitress to say I will be with you in a minute so I walked accross the road to Mcdonalds. I found the air conditioning and fan extractor annoyingly noisy all night, so all in all not a memorable stay. When I went to reception at 7am wasn't nobody in the reception to express my complaint.
I do not recommend this hotel.

  • Stayed: March 2014, travelled on business
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Thank David E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn London Hayes, Heathrow Hotel, responded to this reviewResponded 7 April 2014

Thank you for taking the time to review your stay with us. At Premier Inn it remains our main objective to deliver a high standard of service and we do apologise that on this occasion we failed to achieve this. Please be assured that your feedback is very important to us as we endeavour to improve standards and meet all our customer’s needs. We hope to welcome you back in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn London Hayes, Heathrow Hotel

Address: 362 Uxbridge Road, Hayes UB4 0HF, England
Phone Number:
Region: United Kingdom > England > Greater London > Hayes
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#2 Family Hotel in Hayes
#5 Romantic Hotel in Hayes
Price Range: £44 - £96 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn London Hayes, Heathrow Hotel 3*
Number of rooms: 86
Official Description (provided by the hotel):
Planes, trains and automobiles... The Premier Inn Hotel Hayes Heathrow is the ideal travel hub. From here, you're well placed to jet off to business and leisure destinations in Greater London - and just about anywhere else in the world. Hop on a train for the bright lights and sights of the city. Cheer on your team at Twickenham Stadium. Or catch the main event at Wembley Arena. Then settle down for a tasty meal in our restaurant and a great night's sleep in your extra-comfy bed. ... more   less 
Reservation Options:
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Also Known As:
Premier Inn Hayes Heathrow Hotel Hayes
Premier Inn London Hayes, Heathrow Hotel Greater London

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